Brother Mfc 8370dn User Manual

110
Installing extra memoryB
aTurn off the machine’s power switch. 
Unplug the telephone line cord.
bDisconnect the interface cable from the 
machine, and then unplug the power 
cord from the electrical socket.
Note
Be sure to turn off the machine’s power 
switch before you install or remove the 
SO-DIMM.
 
cRemove the SO-DIMM cover and 
interface access cover.
 
 
dUnpack the SO-DIMM and hold it by its 
edges.
IMPORTANT
To prevent damage to the machine from 
static electricity, DO NOT touch the 
memory...

111
C
C
TroubleshootingC
If you think there is a problem with your machine, check the chart below and follow the 
troubleshooting tips.
Most problems can be easily resolved by yourself. If you need additional help, the Brother 
Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at 
http://solutions.brother.com/
.
If you are having difficulty with your machineC
If you think there is a problem with the way your faxes look, make a copy first. If the copy looks 
good, the problem may...

112
The machine does not answer 
when called.Make sure the machine is in the correct receive mode for your setup. (See 
Receiving a fax on page 47.) Check for a dial tone. If possible, call your machine 
to hear it answer. If there is still no answer, check the telephone line cord 
connection. If you do not hear ringing when you call your machine, ask your 
telephone company to check the line.
Receiving Faxes
DifficultiesSuggestions
Cannot receive a fax. Check all line cord connections. Make sure the...

Troubleshooting and routine maintenance
113
C
Sending faxesC
Cannot receive a fax.
(continued)If you are using a telephone answering machine (External TAD mode) on the 
same line as the Brother machine, make sure your answering machine is set up 
correctly. (See Connecting an external TAD on page 54.)
1 Connect the external TAD as shown in the illustration on page 55.
2 Set your answering machine to answer in one or two rings.
3 Record the outgoing message on your answering machine.
„Record five seconds...

114
Handling incoming callsC
Menu access difficultiesC
Copy difficultiesC
DifficultiesSuggestions
The machine ‘Hears’ a voice as a 
CNG Tone.If Fax Detect is set to On, your machine is more sensitive to sounds. It may 
mistakenly interpret certain voices or music on the line as a fax machine calling 
and respond with fax receiving tones. Deactivate the machine by pressing 
Stop/Exit. Try avoiding this problem by turning Fax Detect to Off. (See Fax Detect 
on page 50.)
Sending a Fax Call to the machine....

Troubleshooting and routine maintenance
115
C
Printing difficultiesC
DifficultiesSuggestions
No printout.„Check that the machine is plugged in and the power switch is turned on.
„Check that the toner cartridge and drum unit are installed correctly. (See 
Replacing the drum unit on page 153.)
„Check the interface cable connection on both the machine and your computer. 
(See the Quick Setup Guide.)
„Check that the correct printer driver has been installed and chosen.
„Check to see if the LCD is showing an...

116
Scanning difficultiesC
Software difficultiesC
Paper handling difficultiesC
DifficultiesSuggestions
TWAIN errors appear while 
scanning.Make sure that the Brother TWAIN driver is chosen as the primary source. In 
PaperPort™ 11SE, click File, Scan or Get Photo and choose the 
Brother TWAIN driver.
OCR does not work Try increasing the scanning resolution.
Network scanning does not work. See Network difficulties on page 117.
The machine does not scan all the 
pages of your document.Make sure that the ADF...

Troubleshooting and routine maintenance
117
C
Print quality difficultiesC
DifficultiesSuggestions
Printed pages are curled.„Low quality thin or thick paper or not printing on the recommended side of the 
paper could cause this problem. Try turning over the stack of paper in the 
paper tray.
„Make sure that you choose the Paper Type that suits the print media type you 
are using. (See Acceptable paper and other print media on page 14.)
Printed  pages  are  smeared. The Paper Type setting may be incorrect...

118
The network scanning feature 
does not work.
The network PC Fax Receive 
feature does not work.
The network printing feature does 
not work.(Windows®) The firewall setting on your PC may be rejecting the necessary 
network connection. Follow the instructions below to configure Windows® 
Firewall. If you are using other personal firewall software, see the User’s Guide 
for your software or contact the software manufacturer.
 (Windows
® XP SP2)
aClick the Start button, Control Panel, 
Network and...

Troubleshooting and routine maintenance
119
C
The network scanning feature 
does not work.
The network PC Fax Receive 
feature does not work.
The network printing feature does 
not work.
(continued)(Windows Vista®):
aClick the Start button, Control Panel, Network and Internet, 
Windows Firewall and click Change settings.
bWhen the User Account Control screen appears, do the following.
„Users who have administrator rights: Click Continue.
„For users who do not have administrator rights: Enter the...