Brother Mfc 8370dn User Manual

130
Jam InsideThe paper is jammed inside the 
machine. (See 
Paper jams  on page 135.)
Jam MP Tray The paper is jammed in the MP 
tray of the machine. (See 
Paper jams  on page 135.)
Jam Rear The paper is jammed in the back 
of the machine. (See 
Paper jams  on page 135.)
Jam Tray 1
Jam Tray 2
(MFC-8380DN) The paper is jammed in the paper 
tray of the machine.
(See 
Paper jams  on page 135.)
No Paper The machine is out of paper or 
paper is not correctly loaded in 
the paper tray. Do one of the...

Troubleshooting and routine maintenance131
C
Print Unable XXThe machine has a mechanical 
problem. Disconnect the machine from the power for 
several minutes, then reconnect it. (The 
machine can be turned off for up to 60 hours 
without losing faxes stored in the memory. 
See 
Transferring your faxes or Fax Journal 
report  on page 133.)
Protected Device The protect switch of the USB 
Flash memory drive is on. Turn off the protect switch of the USB Flash 
memory drive.
Rename the File There is already...

132
Too Many FilesThere are too many files stored 
on the USB Flash memory drive. Reduce the number of files stored on the 
USB Flash memory drive.
Too Many Trays
(MFC-8380DN) More than one optional tray is 
installed.
The maximum number of optional trays is 
one. Remove any additional trays.
Unable to Scan. There is a document in the ADF 
input and output tray. Remove the document from the ADF output 
tray.
Unusable Device An incompatible or broken device 
has been connected to the USB 
direct...

Troubleshooting and routine maintenance
133
C Transferring your faxes or Fax 
Journal reportC
If the LCD shows:
„Print Unable XX
„Scan Unable XX
We recommend transferring your faxes to 
another fax machine or to your PC. (See 
Transferring faxes to another fax machine 
on page 133 or Transferring faxes to your PC 
on page 133.)
You can also transfer the Fax Journal report 
to see if there are any faxes you need to 
transfer. (See Transferring Fax Journal report 
to another fax machine on page 133.)
Note...

134
Document jamsC
If the document is jammed, follow the steps 
below.
IMPORTANT
After removing a jammed document, 
check that no paper scraps are left in the 
machine that could cause another jam.
 
Document is jammed in the top of the 
ADF unit
C
aTake out any paper from the ADF that is 
not jammed.
bOpen the ADF cover.
cPull the jammed document out to the 
right.
 
dClose the ADF cover.
ePress Stop/Exit.
Document is jammed under the 
document cover
C
aTake out any paper from the ADF that is 
not...

Troubleshooting and routine maintenance
135
C
Document is jammed in the duplex 
slot (MFC-8380DN)
C
aTake out any paper from the ADF that is 
not jammed.
bDo one of the following:
„If you can see the jammed 
document, pull the jammed 
document out to the right.
 
„If you cannot see the jammed 
document, open the ADF cover (1) 
and (2) and pull the jammed 
document out to the top.
 
Close the ADF cover (1) and (2).
cPress Stop/Exit.
Paper jamsC
To clear paper jams, please follow the steps 
in this...

136
Paper is jammed in the MP trayC
If the LCD shows Jam MP Tray, follow 
these steps:
aRemove the paper from the MP tray.
bRemove any jammed paper from in and 
around the MP tray.
 
cPress Start.
dFan the paper stack, and then put it back 
in the MP tray.
 
eWhen loading paper in the MP tray, 
make sure that the paper stays under 
the maximum paper height guides on 
both sides of the tray.
 
Paper is jammed in Paper Tray 1 or 
Tray 2 (MFC-8380DN)
C
If the LCD shows Jam Tray 1 or 
Jam Tray 2, follow...

Troubleshooting and routine maintenance
137
C
cMake sure the paper is below the 
maximum paper mark (b) of the paper 
tray. While pressing the blue paper-
guide release lever, slide the paper 
guides to fit the paper size. Make sure 
that the guides are firmly in the slots.
dPut the paper tray firmly back in the 
machine.
IMPORTANT
DO NOT take out the standard paper tray 
while paper is feeding from a lower paper 
tray as this will cause a paper jam.
 
Paper is jammed inside the machineC
aUnplug the...

138
eSlowly take out the drum unit and toner 
cartridge assembly. The jammed paper 
may be pulled out with the drum unit and 
toner cartridge assembly, or this may 
release the paper so you can pull it out 
of the paper tray opening.
 
IMPORTANT
We recommend that you place the drum 
unit and toner cartridge assembly on a 
clean, flat surface with a sheet of 
disposable paper or cloth underneath it in 
case you accidentally spill or scatter toner.
To prevent damage to the machine from 
static electricity,...

Troubleshooting and routine maintenance
139
C
CAUTION 
HOT SURFACE
After you have just used the machine, some 
internal parts of the machine will be 
extremely hot. Wait at least 10 minutes for 
the machine to cool down before attempting 
to clear the paper jam.
 
cSlowly take out the drum unit and toner 
cartridge assembly.
 
IMPORTANT
We recommend that you place the drum 
unit and toner cartridge assembly on a 
clean, flat surface with a sheet of 
disposable paper or cloth underneath it in 
case you...