Brother Mfc 490cw User Manual

Troubleshooting and Routine Maintenance129
B
Error and Maintenance messagesB
As with any sophisticated office product, errors may occur and consumable items may need to be 
replaced. If this happens, your machine identifies the error and shows an error message. The 
most common error and maintenance messages are shown below.
You can correct most errors and routine maintenance by yourself. If you need more help, the 
Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at...

130
Cannot DetectYou installed a new ink cartridge 
too quickly and the machine did 
not detect it. Take out the new ink cartridge and 
re-install it slowly until it clicks.
If you are using non Brother 
Original ink the machine may not 
detect the ink cartridge. Replace the cartridge with a Brother 
Original ink cartridge. If the error message 
remains, contact your Brother dealer.
An ink cartridge is not installed 
correctly. Take out the new ink cartridge and 
re-install it slowly until it clicks....

Troubleshooting and Routine Maintenance131
B
Ink lowOne or more of the ink cartridges 
are running out of ink. If a sending 
machine has a colour fax to send, 
your machine’s ‘handshake’ will 
ask that the fax be sent as 
monochrome. If the sending 
machine has the ability to convert 
it, the colour fax will be printed at 
your machine as a monochrome 
fax. Order a new ink cartridge.
You can continue printing until the LCD 
shows 
Cannot Print . (See Replacing 
the ink cartridges  on page 139.)
Low...

132
No Paper FedThe machine is out of paper, 
paper is not correctly loaded in the 
paper tray.  Do one of the following:
„ Refill the paper in the paper tray, and 
then press  Mono Start  or 
Colour Start .
„ Remove the paper and load it again 
and then press  Mono Start or 
Colour Start  (See Loading paper and 
other print media  on page 9.)
The Jam Clear Cover is not 
closed correctly. Check that the Jam Clear Cover is closed 
evenly at both ends. (See 
Printer jam or 
paper jam  on page 136.)
The...

Troubleshooting and Routine Maintenance133
B
Unable to Clean XX The machine has a mechanical 
problem.
—OR—
A foreign object such as a clip or 
ripped paper is in the machine. Open the scanner cover and remove any 
foreign objects inside the machine. If the 
error message continues, see 
Transferring 
your faxes or Fax Journal report  
on page 134 before disconnecting the 
machine so you will not lose any important 
messages. 
Then, disconnect the machine from the 
power source for several minutes and...

134
Error animations displayB
Error animations display step-by-step 
instructions when paper gets jammed. You 
can read the steps at your own pace by 
pressing c to see the next step and  d to go 
backward. If you do not press a key after 
1 minute the animation starts running 
automatically again.
Note
You can press  d, c or  OK  to pause the 
auto-animation and go back to step-by-
step mode.
 
Transferring your faxes or Fax 
Journal reportB
If the LCD shows:
„ Unable to Clean  XX
„ Unable to Init....

Troubleshooting and Routine Maintenance135
B
Transferring faxes to your PC B
You can transfer the faxes from your 
machines memory to your PC. 
aPress Stop/Exit  to interrupt the error 
temporarily.
bMake sure you have installed  MFL-Pro 
Suite  on your PC, and then turn on  PC 
FAX Receiving  on the PC. (For details 
see  PC- FAX receiving  for Windows
® in 
the Software User’s Guide on the 
CD-ROM.)
cMake sure you have set PC Fax 
Receive on the machine. (See  PC Fax 
Receive  on page 41.)
If faxes...

136
Document is jammed inside the ADF 
unit
B
aTake out any paper from the ADF that is 
not jammed.
bLift the document cover.
cPull the jammed document out to the 
left.
 
dClose the document cover.
ePress Stop/Exit .
Printer jam or paper jamB
Take out the jammed paper depending on 
where it is jammed in the machine.
aPull the paper tray (1) out of the 
machine.
 
bPull out the jammed paper (1) and press 
Stop/Exit .
 
cReset the machine by lifting the scanner 
cover from the front of the machine and...

Troubleshooting and Routine Maintenance137
B
dOpen the Jam Clear Cover (1) at the 
back of the machine. Pull the jammed 
paper out of the machine.
 
 
eClose the Jam Clear Cover.
Make sure the cover is closed properly.
 
fLift the scanner cover (1) from the front 
side of the machine until it locks 
securely into the open position. Make 
sure that there is no jammed paper left 
in the corners of the machine.
 
CAUTION 
Before you unplug the machine from the 
power source, you can transfer your faxes...

138
Note
• If the paper is jammed under the print head, unplug the machine from the power 
source, and then move the print head to 
take out the paper.
• If the print head is at the right corner as  shown in the illustration, you cannot move 
the print head. Press  Stop/Exit until the 
print head moves to the middle. Then 
unplug the machine from the power 
source, and take out the paper.
 
• If ink gets on your skin or clothing  immediately wash it off with soap or 
detergent.
 
gLift the scanner cover...