Brother MFC 465CN User Manual

Safety and Legal115
A
Legal limitations for copyingA
Color reproductions of certain documents are illegal and may result in either criminal or civil 
liability. This memorandum is intended to be a guide rather than a complete listing of every 
possible prohibition. In case of doubt, we suggest that you check with counsel as to any particular 
questionable documents.
The following documents issued by the United States/Canadian Government or any of its 
Agencies may not be copied:„ Money
„ Bonds or other...

116
TrademarksA
The Brother logo is a registered trademark of Brother Industries, Ltd.
Brother is a registered trademark of Brother Industries, Ltd.
Multi-Function Link is a registered trademark of Brother International Corporation.
© 2007 Brother Industries, Ltd. All rights reserved.
Microsoft and Windows are registered trademarks of Microsoft Corporation in the U.S. and other 
countries.
Windows Vista is either a registered trademark or trademark of Microsoft Corporation in the United 
States and/or...

117
B
B
Troubleshooting B
IMPORTANT
For technical help, you must call the country where you bought the machine. Calls must be 
made from within  that country.
 
If you think there is a problem with your machine, check the chart below and follow the 
troubleshooting tips.
Most problems can be easily resolved by yourself. If you need additional help, the Brother 
Solutions Center offers the latest FAQs and troubleshooting tips. 
Visit us at http://solutions.brother.com
.
If you are having difficulty with...

118
White horizontal lines appear in text 
or graphics.Clean the print head. (See 
Cleaning the print headon page 135.)
Try using the recommended types of paper. (See  Acceptable paper and other 
media on page 11.) 
If you want to print on Photo 4 ×6 or Photo L 3.5 ×5 paper, make sure you use 
the photo bypass tray. (See  Loading photo paperon page 17.)
The machine prints blank pages. Clean the print head. (See  Cleaning the print headon page 135.)
Characters and lines are stacked. Check the printing...

Troubleshooting and Routine Maintenance119
B
Machine does not print from Adobe 
Illustrator.Try to reduce the print resolution. (See
 Printing for Windows® or Printing and 
Faxing  for Macintosh® in the Software User’s Guide on the CD-ROM.)
Printing Received Faxes
DifficultySuggestions
Condensed print and white streaks 
across the page or the top and 
bottom of sentences are cut off. You probably had a bad connection, with static or interference on the telephone 
line. Ask the other party to send the...

120
Sending Faxes
DifficultySuggestions
Cannot send a fax. Check all line cord connections.
Make sure that the Fax   key is illuminated. (See  Entering Fax 
mode on page 30.)
Ask the other party to check that the receiving machine has paper.
Print the Transmission Verification Report and check for an error. (See 
Reports on page 70.)
Transmission Verification Report 
says ‘Result:NG’. There is probably temporary noise or static on the line. Try sending the fax again. 
If you send a PC FAX message and...

Troubleshooting and Routine Maintenance121
B
Copying Difficulties
DifficultySuggestions
Cannot make a copy. Make sure that the Copy   key is illuminated. (See  Entering Copy 
mode on page 74.)
Vertical streaks appear in copies. If you see vertical streaks on copies, clean the scanner. (See  Cleaning the 
scanner on page 134.)
Poor copy results when using the 
ADF. Try using the scanner glass. (See 
Using the scanner glasson page 10.)
Vertical black line appears in 
copies. Black vertical lines on copies...

122
PhotoCapture Center® Difficulties
DifficultySuggestions
Removable Disk does not work 
properly. 1 Have you installed the Windows
® 2000 update? If not, do the following:
1) Unplug the USB cable.
2) Install the Windows
® 2000 update using one of the following methods.
„ Install MFL-Pro Suite from the CD-ROM. (See the  Quick Setup 
Guide .)
„ Download the latest service pack from the Microsoft Web site.
3)
Wait about 1 minute after you restart the PC, and then connect the USB cable.
2 Take out the...

Troubleshooting and Routine Maintenance123
B
Error messagesB
As with any sophisticated office product, errors may occur. If this happens, your machine identifies 
the error and shows an error message. The most common error messages are shown below.
You can correct most errors by yourself. If you need more help, the Brother Solutions Center offers 
the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com
.
Error MessageCauseAction
Comm.Error Poor telephone line quality 
caused a...

124
Ink EmptyOne or more of the ink cartridges 
are empty. The machine will stop 
all print operations. While memory 
is available, black and white faxes 
will be stored in the memory. If a 
sending machine has a color fax, 
the machines ‘handshake’ will 
ask that the fax be sent as black 
and white. If the sending machine 
has the ability to convert it, the 
color fax will be stored in the 
memory as a black and white fax. Replace the empty ink cartridges. (See 
Replacing the ink cartridges
on page...