Brother MFC 465CN User Manual

Troubleshooting and Routine Maintenance125
B
No Paper FedThe machine is out of paper or 
paper is not properly loaded in the 
paper tray. Do one of the following:
„ Refill the paper in the paper tray, and 
then press  Black Start  or Color Start .
„ Remove the paper and load it again 
and then press  Black Start or 
Color Start .
The paper is jammed in the 
machine. See 
Printer jam or paper jam on page 128.
No Response/Busy The number you dialed does not 
answer or is busy. Verify the number and try...

126
Error animationB
Error animation displays step-by-step 
instructions when paper gets jammed or ink 
cartridges become empty. You can read the 
steps at your own pace by pressing c to see 
the next step and  d to go backward. If you do 
not press a key after 1 minute, the animation 
starts running automatically again.
Note
You can press  d, c or  OK  to pause the 
auto-animation and go back to step-by-
step mode.
 
Transferring your faxes or Fax 
Journal reportB
If the LCD shows:
„ Unable to Clean...

Troubleshooting and Routine Maintenance127
B
Transferring faxes to another fax 
machine
B
If you have not set up your Station ID, you 
cannot enter fax transfer mode.
aPress Stop/Exit  to interrupt the error 
temporarily.
bPress  Menu.
cPress  a or  b to choose  Service.
Press  OK.
dPress  a or  b to choose 
Data Transfer .
Press  OK.
ePress  a or  b to choose  Fax Transfer .
Press  OK.
fDo one of the following:
„ If the LCD shows  No Data, there 
are no faxes left in the machines 
memory.
Press...

128
Document jam B
Documents can jam in the ADF unit if they are 
not inserted or fed properly, or if they are too 
long. Follow the steps below to clear a 
document jam.
Document is jammed in the top of the 
ADF unit
B
aTake out any paper from the ADF that is 
not jammed.
bOpen the ADF cover.
cPull the jammed document up and to the 
left.
 
dClose the ADF cover.
ePress Stop/Exit .
Note
To avoid document jams close the ADF 
cover properly by pressing it down in the 
middle.
 
Document is jammed inside...

Troubleshooting and Routine Maintenance129
B
cReset the machine by lifting the scanner 
cover from the front of the machine and 
then closing it.„ If you cannot remove the jammed 
paper from the front of the machine, 
or the error message still appears on 
the LCD after you have removed the 
jammed paper, please go to the next 
step.
dRemove the Jam Clear Cover (1) from 
the back of the machine. Pull the 
jammed paper out of the machine.
CAUTION 
DO NOT place the jam clear cover face 
down as shown in...

130
gLift the scanner cover to release the 
lock (1). Gently push the scanner cover 
support down (2) and close the scanner 
cover (3).
 
hPush the paper tray firmly back into the 
machine.
Note
Make sure you pull out the paper support 
until it clicks.
 
 
Dial Tone B
Setting the dial tone to Detection will shorten 
the dial detect pause.
aPress Menu.
bPress  a or  b to choose 
Initial Setup .
Press  OK.
cPress  a or  b to choose  Dial Tone .
Press  OK.
dPress  a or  b to choose  Detection  or 
No...

Troubleshooting and Routine Maintenance131
B
Routine maintenanceB
Replacing the ink cartridgesB
Your machine is equipped with an ink dot 
counter. The ink dot counter automatically 
monitors the level of ink in each of the 4 
cartridges. When the machine detects an ink 
cartridge is running out of ink, the machine 
will tell you with a message on the LCD.
The LCD will tell you which ink cartridge is low 
or needs replacing. Be sure to follow the LCD 
prompts to replace the ink cartridges in the 
correct...

132
Note
If the protective yellow caps come off 
when you open the bag, the cartridge will 
not be damaged.
 
eEach color has its own correct position. 
Insert the ink cartridge in the direction of 
the arrow on the label.
 
fLift the lock release lever and push it 
until it clicks, and then close the ink 
cartridge cover.
 
gThe machine will automatically reset the 
ink dot counter.
Note
• If you replaced an ink cartridge, the LCD  will ask you to verify that it was a brand 
new one. (For example,...

Troubleshooting and Routine Maintenance133
B
 
Brother strongly recommends that you do 
not refill the ink cartridges provided with 
your machine. We also strongly 
recommend that you continue to use only 
Genuine Brother Brand replacement ink 
cartridges. Use or attempted use of 
potentially incompatible ink and/or 
cartridges in the Brother machine may 
cause damage to the machine and/or may 
result in unsatisfactory print quality. Our 
warranty coverage does not apply to any 
problem that is caused...

134
Cleaning the scannerB
aLift the document cover (1). Clean the 
scanner glass (2) and the white plastic 
(3) with a soft lint-free cloth moistened 
with a non-flammable glass cleaner.
 
bIn the ADF unit, clean  the white bar (1) 
and the glass strip (2) with a lint-free 
cloth moistened with a non-flammable 
glass cleaner.
 
Note
In addition to cleaning the scanner glass 
and glass strip with a non-flammable glass 
cleaner, run your finger tip over the glass 
to see if you can feel anything on it. If...