Brother MFC 440CN User Manual

Troubleshooting and Routine Maintenance135
Network Difficulties
DifficultySuggestions
Cannot print over the Network. Make sure that your machine is powered on and is online and in Ready mode.  Print a Network Configuration list (see  Reports on page 88.) and check the current 
Network settings printed in this list. Reconnect the LAN cable to the hub to verify 
that the cabling and network connections are good. If possible, try connecting the 
machine to a different port on your hub using a different...

136
Error messagesB
As with any sophisticated office product, errors may occur. If this happens, your machine identifies 
the error and shows an error message. The most common error messages are shown below.
You can correct most errors by yourself. If you need more help, the Brother Solutions Center offers 
the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com
.
Error MessageCauseAction
Comm.Error Poor phone line quality caused a 
communication error. Send the fax again or...

Troubleshooting and Routine Maintenance137
Low TemperatureThe print head is too cold. Allow the machine to warm up.
Media Error The media card is either 
corrupted, improperly formatted, 
or there is a problem with the 
media card. Put the card firmly into the slot again to 
make sure it is in the correct position. If the 
error remains, check the media drive by 
putting in another media card that you 
know is working.
Near Empty One or more of the ink cartridges 
are running out of ink. If a sending...

138
Out of MemoryThe machines memory is full. Fax sending or copy operation in 
progress
Do one of the following:
„ Press  Stop/Exit  and wait until the other 
operations in progress finish and then 
try again.
„ Clear the data in the memory. To gain 
extra memory, you can turn off 
Advanced Fax Operation. (See  Turning 
off Advanced Fax Operations  on 
page 81.)
„ Print the faxes that are in the memory. 
(See  Printing a fax from the memory  on 
page 51.)
Printing operation in progress
Reduce print...

Troubleshooting and Routine Maintenance139
Transferring your faxes or Fax 
Journal reportB
If the LCD shows:„ Unable to Change XX
„ Unable to Clean XX
„ Unable to Init. XX
„ Unable to Print XX
„ Unable to Scan XX
„ Unable to use Phone XX
We recommend transferring your faxes to 
another fax machine or to your PC. (See 
Transferring faxes to another fax machine  on 
page 139 or  Transferring faxes to your PC  on 
page 139.)
You can also transfer the Fax Journal report 
to see if there are any faxes you...

140
Transferring Fax Journal report to 
another fax machine
B
If you have not set up your Station ID, you 
cannot enter fax transfer mode.
aPress Stop/Exit  to interrupt the error 
temporarily.
bPress  Menu.
cPress  a or  b to choose  Service.
Press  OK.
dPress  a or  b to choose 
Data Transfer .
Press  OK.
ePress  a or  b to choose 
Report Trans. .
Press  OK.
fEnter the fax number to which Fax 
Journal report will be forwarded.
gPress  Black Start .
Document jam B
Documents can jam if they are not...

Troubleshooting and Routine Maintenance141
Printer jam or paper jamB
Take out the jammed paper depending on 
where it is jammed in the machine. 
aPull the paper tray (1) out of the 
machine.
 
bPull out the jammed paper (1). 
cReset the machine by lifting the scanner 
cover from the front of the machine and 
then closing it.„ If you cannot remove the jammed 
paper from the front of the machine, 
or the error message still appears on 
the LCD after you have removed the 
jammed paper, please go to the...

142
fUsing both hands, use the plastic tabs 
on both sides of the machine to lift the 
scanner cover (1) until it locks securely 
into the open position.
Make sure that there is no jammed 
paper left in the corners of the machine.
 
Note
If the paper is jammed under the print 
head, unplug the machine from the power 
source, and then move the print head to 
take out the paper.
 
gLift the scanner cover to release the 
lock (1). Gently push the scanner cover 
support down (2) and close the scanner 
cover...

Troubleshooting and Routine Maintenance143
Phone line interferenceB
If you are having problems sending or 
receiving a fax due to possible interference 
on the phone line, we recommend that you 
adjust the Equalization for compatibility to 
reduce the modem speed for fax operations.
aPress Menu.
bPress  a or  b to choose  Fax.
Press  OK.
cPress  a or  b to choose 
Miscellaneous .
Press  OK.
dPress  a or  b to choose 
Compatibility .
Press  OK.
ePress  a or  b to choose  Normal (or 
Basic ).
„ Basic...

144
 
cOpen the new ink cartridge bag for the 
color shown on the LCD, and then take 
out the ink cartridge.
dRemove the protective yellow cap (1). 
Improper Setup 
DO NOT touch the area shown in the 
illustration below.
 
 
Note
If the protective yellow caps come off 
when you open the bag, the cartridge will 
not be damaged.
 
eEach color has its own correct position. 
Insert the ink cartridge in the direction of 
the arrow on the label.
 
fLift the lock release lever and push it 
until it clicks, and...