Brother MFC 215 User Manual

							IMPORTANT INFORMATION   11 - 2
EU Directive 2002/96/EC and EN50419
(European Union Only )
This equipment is marked with the above recycling symbol. It means 
that at the end of the life of the equipment you must dispose of it 
separately at an appropriate collection point and not place it in the 
normal domestic unsorted waste stream. This will benefit the 
environment for all. (European Union only)
Important safety instructions
1Read all of these instructions.
2Save them for later reference.
3Follow all warnings and instructions marked on the product.
4Unplug this product from the wall socket before cleaning. Do not 
use liquid or aerosol cleaners. Use a damp cloth for cleaning.
5Do not use this product near water.
6Do not place this product on an unstable cart, stand, or table. 
The product may fall, causing serious damage to the product.
7Slots and openings in the cabinet and the back or bottom are 
provided for ventilation; to ensure reliable operation of the 
product and to protect it from overheating, these openings must 
not be blocked or covered. The openings should never be 
blocked by placing the product on a bed, sofa, rug, or other 
similar surface. This product should never be placed near or 
over a radiator or heater. This product should never be placed 
in a built-in installation unless proper ventilation is provided.
 
						

							11 - 3   IMPORTANT INFORMATION
8This product should be operated from the type of power source 
indicated on the label. If you are not sure of the type of power 
available, call your dealer or local power company.
Use only the power cord supplied with this machine.
9This product is equipped with a 3-wire grounded plug, a plug 
having a third (grounded) pin. This  plug will only fit into a grounded 
power outlet. This is a safety feature. If you are unable to insert the 
plug into the outlet, call your el ectrician to replace your obsolete 
outlet. Do not defeat the purpose of the grounded plug.
10Do not allow anything to rest on the power cord. Do not place 
this product where people can walk on the cord.
11Do not place anything in front of the machine that will block 
received faxes. Do not place anything in the path of received 
faxes.
12Wait until pages have exited the machine before picking them 
up.
13Unplug this product from the power socket and refer servicing to 
Authorized Service Personnel under the following conditions: 
■ When the power cord is damaged or frayed.
■ If liquid has been spilled into the product.
■ If the product has been exposed to rain or water.
■ If the product does not operat e normally when the operating 
instructions are followed. Adjust only those controls that are 
covered by the operating instructions. Improper adjustment 
of other controls may result in damage and will often require 
extensive work by a qualified technician to restore the 
product to normal operation.
■ If the product has been dropped or the cabinet has been 
damaged.
■ If the product exhibits a distinct change in performance, 
indicating a need for service.
14To protect your product against power surges, we recommend 
the use of a power protection device (Surge Protector).
 
						

							IMPORTANT INFORMATION   11 - 4
Trademarks
The Brother logo is a registered tradem ark of Brother Industries, Ltd.
Brother is a registered trademark of Brother Industries, Ltd.
Multi-Function Link is a registered trademark of Brother International 
Corporation.
© 2005 Brother Industries, Ltd. All rights reserved.
Windows and Microsoft are registered trademarks of Microsoft in the 
U.S. and other countries.
Macintosh and TrueType are registered trademarks of Apple 
Computer, Inc.
PaperPort and OmniPage OCR are registered trademarks of 
ScanSoft, Inc.
Presto! PageManager is a registered trademark of NewSoft 
Technology Corporation.
Microdrive is a trademark of International Business Machine 
Corporation.
SmartMedia is a registered trademark of Toshiba Corporation.
CompactFlash is a registered trademark of SanDisk Corporation.
Memory Stick is a registered trademark of Sony Corporation.
SecureDigital is a trademark of Matsushita Electric Industrial Co.Ltd., 
SanDisk Corporation and Toshiba Corporation.
SanDisk is a licensee of the SD and miniSD trademarks.
MultiMediaCard is a trademark of Infineon Technologies and 
licensed to the MultiMediaCard Association.
xD-Picture Card is a trademark of Fujifilm Co.Ltd., Toshiba 
Corporation and Olympus Optical Co. Ltd.
Memory Stick Pro, Memory Stick Pro Duo, Memory Stick Duo and 
MagicGate are trademarks of Sony Corporation.
Each company whose software title is mentioned in this manual has 
a Software License Agreement specific to its proprietary programs.
All other brand and product names mentioned in this User’s 
Guide, the Software User’s Guide, and the Network User’s 
Guide (MFC-425CN only) are registered trademarks of their 
respective companies.
 
						

							12 - 1   TROUBLESHOOTING AND ROUTINE MAINTENANCE
12
 
Troubleshooting 
Error messages
As with any sophisticated office product, errors may occur. If this 
happens, your machine identifies the problem and displays an error 
message. The most common error messages are shown below.
You can correct most problems by yourself. If you need additional 
help, the Brother Solutions Center offers latest FAQs and 
troubleshooting tips.
Visit us at http://solutions.brother.com
.
Troubleshooting and routine 
maintenance
ERROR MESSAGES
ERROR 
MESSAGE CAUSE ACTION
BT Call Sign 
On The machine is set BT Call Sign to 
ON. You cannot change the 
Receive Mode from Manual to 
another mode. Set BT Call Sign to OFF. (See 
BT Call Sign (For 
U.K. Only)  on page A-1.)
Comm.Error Poor phone line quality caused a 
communication error. Try the call again. If the problem continues, call 
the telephone company and ask them to check 
your phone line.
Connection 
Fail You tried to poll a fax machine that 
is not in Polled Waiting mode. Check the other fax machine’s polling setup.
Cover is Open The scanner cover is not closed 
completely. Lift the scanner cover and then close it again.
Data 
Remaining Print data remains in the 
machine’s memory. Re-start printing from your computer.
Print data remains in the 
machine’s memory. The USB 
cable was unplugged while the 
computer was sending the data to 
the machine. Press 
Stop/Exit . The machine will cancel the 
job and eject the page that is being printed.
Disconnected The other person or other person’s 
fax machine stopped the call. Try to send or receive again.
Document Jam  
(MFC-425CN 
only) The document was not inserted or 
fed properly, or the document fed 
from the ADF was too long. See 
Using the ADF (Automatic Document 
Feeder) (MFC-425CN only)  on page 1-6.
The document is jammed in the 
machine. See 
Document jams (MFC-425CN only)  on 
page 12-5.
High 
Temperature The print head is too warm. Allow the machine to cool down.
 
						

							TROUBLESHOOTING AND ROUTINE MAINTENANCE   12 - 2
Ink EmptyOne or more of the ink cartridges 
is empty. The machine will stop all 
print operations. While memory is 
available, black and white faxes 
will be received into memory. If a 
sending machine has a colour fax, 
the machine’s ‘handshake’ will 
request that the fax be sent as 
black and white. If the sending 
machine has the ability to convert 
it, the colour fax will be received 
into memory as a black and white 
fax. Replace the ink cartridges. 
(See 
Replacing the ink cartridges  on page 
12-26.)
Low 
Temperature The print head is too cold. Allow the machine to warm up.
Media Error The media card is either 
corrupted, Improperly formatted, 
or there is a problem with the 
media card. Re-insert the card firmly into the slot to make 
sure it is in the correct position. If the error 
remains, check the media drive by inserting 
another media card that you know is working.
Near Empty One or more of the ink cartridges 
are running out of ink. If a sending 
machine has a colour fax, the 
machine’s ‘handshake’ will 
request that the fax be sent as 
black and white. If the sending 
machine has the ability to convert 
it, the colour fax will be received 
into memory as a black and white 
fax. Order a new ink cartridge.
No Cartridge An ink cartridge is not properly 
installed. Take out the ink cartridge and put it in again 
seating it properly.
(See 
Replacing the ink cartridges  on page 
12-26.)
No File The media card in the media drive 
does not contain a .JPG file. Reinsert the correct media card.
No Paper Fed The machine is out of paper. Add paper, and then press  Mono Start or 
Colour Start .
The paper is jammed in the 
machine. See 
Printer jam or paper jam  on page 12-6.
No 
Response/BusyThe number you dialled does not 
answer or is busy. Verify the number and try again.
Not 
Registered You tried to access a Speed Dial 
number that is not programmed. Set up the Speed Dial number. 
(See 
Storing Speed-Dial numbers  on page 
5-1.)
ERROR MESSAGES
ERROR 
MESSAGE CAUSE ACTION
 
						

							12 - 3   TROUBLESHOOTING AND ROUTINE MAINTENANCE
Out of Memory The machine’s memory is full. (Fax sending or copy operation in process)
Press Stop/Exit  and wait until the other 
operations in progress finish and then try again.
— OR —
(MFC-425CN only) Clear the data in the 
memory. To gain extra memory, you can turn 
off Fax Storage. (See  Setting Fax Storage on 
page 6-2.)
— OR —
(MFC-425CN only) Print the faxes that are in 
the memory. 
(See  Printing a fax from the memory 
(MFC-425CN only)  on page 4-5.)
(Printing operation in process)
Reduce print resolution. 
Paper Jam The paper is jammed in the 
machine. (See 
Printer jam or paper jam  on page 12-6.)
Wrong Paper 
Size Paper is not the correct size. Reload the correct size of paper (Letter, Legal 
or A4), and then press Mono Start or 
Colour Start .
ERROR MESSAGES
ERROR 
MESSAGE CAUSE ACTION
 
						

							TROUBLESHOOTING AND ROUTINE MAINTENANCE   12 - 4
Unable to 
Change
Unable to 
Clean
Unable to 
Init.
Unable to 
Print
Unable to 
ScanThe machine has a mechanical 
problem.
—
OR —
A foreign obstacle, such as a clip 
or ripped paper, is in the machine. Open the scanner cover and remove any 
foreign obstacles from inside the machine. If 
the error message continues, please follow the 
steps below before disconnecting the machine 
so you will not lose any important messages. 
Then, disconnect the machine from the power 
source for several minutes (which will erase all 
faxes), and then reconnect it.
Check whether the machine has faxes in 
memory
1. Press 
Menu/Set , 9, 0 , 1 .
2. If the machine has no faxes, disconnect the  machine from the power source for several 
minutes and then reconnect it.
—OR —
If faxes are present, you can transfer them to 
another fax machine. Go to step 3.
— OR —
For MFC-425CN, you can forward the 
remaining faxes to your PC. Please see 
Transfer faxes to your PC .
Transfer faxes to another fax machine
If you have not set up your Station ID, you 
cannot enter fax transfer mode.
3. Enter the fax number to which faxes will be  forwarded. 
4. Press  Mono Start .
5. After the faxes are transferred, disconnect  the machine from the power source for 
several minutes and then reconnect it.
You can transfer the Fax Journal report to 
another fax machine by pressing  Menu/Set, 9 , 
0 , 2 in step 1.
Transfer faxes to your PC (MFC-425CN only)
You can move the faxes from your machine’s 
memory to your PC.
1. Press  Menu/Set , 2, 5 , 1 .
2. Using 
▲ or ▼, select  PC Fax Receive , and 
then press  Menu/Set.
The LCD will ask if you want to transfer a fax 
to your PC.
3. To transfer all faxes to your PC, press  1.
— OR —
To keep all faxes in the machine’s memory, 
press  2.
4. After the faxes are transferred, disconnect  the machine from the power source for 
several minutes and then reconnect it.
(For details see  Brother PC-FAX software  on 
page 6-1 in Software User’s Guide on the 
CD-ROM.)
ERROR MESSAGES
ERROR 
MESSAGE CAUSE ACTION
 
						

							12 - 5   TROUBLESHOOTING AND ROUTINE MAINTENANCE
Document jams (MFC-425CN only)
If the document is jammed, follow the steps below.
Document is jammed in  the top of the ADF unit.
1Take out any paper from the ADF that is not jammed.
2Open the ADF cover.
3Pull the jammed document out to the right or left.
4Close the ADF cover.
Press Stop/Exit .
Document is jammed inside the ADF unit.
1Take out any paper from the ADF that is not jammed.
2Lift the document cover.
3Pull the jammed document out to the left.
4Close the document cover.
Press 
Stop/Exit.
 
						

							TROUBLESHOOTING AND ROUTINE MAINTENANCE   12 - 6
Printer jam or paper jam
Remove the jammed paper depending on where it is jammed in the 
machine.
Paper is jammed inside the paper tray
1Pull the paper tray out of the machine.
2Pull out the jammed paper to remove it.
Paper Tray
Jammed paper
 
						

							12 - 7   TROUBLESHOOTING AND ROUTINE MAINTENANCE
Paper is jammed inside the machine
1Remove the Jam Clear Cover. Pull the jammed paper out of the 
machine.
2Re-insert the Jam Clear Cover.
3If you can not pull out the jammed paper, lift the scanner cover 
from the right-hand side of the machine until it locks securely 
into the open position.
4Remove the jammed paper.
If the paper is jammed underneath the print head, disconnect 
the machine from the power source so you can move the print 
head to take out the paper.
Jam Clear Cover
Scanner Cover