Brother MFC 215 User Manual

IMPORTANT INFORMATION   11 - 2
EU Directive 2002/96/EC and EN50419
(European Union Only )
This equipment is marked with the above recycling symbol. It means 
that at the end of the life of the equipment you must dispose of it 
separately at an appropriate collection point and not place it in the 
normal domestic unsorted waste stream. This will benefit the 
environment for all. (European Union only)
Important safety instructions
1Read all of these instructions.
2Save them for later reference.
3Follow all...

11 - 3   IMPORTANT INFORMATION
8This product should be operated from the type of power source 
indicated on the label. If you are not sure of the type of power 
available, call your dealer or local power company.
Use only the power cord supplied with this machine.
9This product is equipped with a 3-wire grounded plug, a plug 
having a third (grounded) pin. This  plug will only fit into a grounded 
power outlet. This is a safety feature. If you are unable to insert the 
plug into the outlet, call your el...

IMPORTANT INFORMATION   11 - 4
Trademarks
The Brother logo is a registered tradem ark of Brother Industries, Ltd.
Brother is a registered trademark of Brother Industries, Ltd.
Multi-Function Link is a registered trademark of Brother International 
Corporation.
© 2005 Brother Industries, Ltd. All rights reserved.
Windows and Microsoft are registered trademarks of Microsoft in the 
U.S. and other countries.
Macintosh and TrueType are registered trademarks of Apple 
Computer, Inc.
PaperPort and OmniPage OCR...

12 - 1   TROUBLESHOOTING AND ROUTINE MAINTENANCE
12
 
Troubleshooting 
Error messages
As with any sophisticated office product, errors may occur. If this 
happens, your machine identifies the problem and displays an error 
message. The most common error messages are shown below.
You can correct most problems by yourself. If you need additional 
help, the Brother Solutions Center offers latest FAQs and 
troubleshooting tips.
Visit us at http://solutions.brother.com
.
Troubleshooting and routine...

TROUBLESHOOTING AND ROUTINE MAINTENANCE   12 - 2
Ink EmptyOne or more of the ink cartridges 
is empty. The machine will stop all 
print operations. While memory is 
available, black and white faxes 
will be received into memory. If a 
sending machine has a colour fax, 
the machine’s ‘handshake’ will 
request that the fax be sent as 
black and white. If the sending 
machine has the ability to convert 
it, the colour fax will be received 
into memory as a black and white 
fax. Replace the ink cartridges....

12 - 3   TROUBLESHOOTING AND ROUTINE MAINTENANCE
Out of Memory The machine’s memory is full. (Fax sending or copy operation in process)
Press Stop/Exit  and wait until the other 
operations in progress finish and then try again.
— OR —
(MFC-425CN only) Clear the data in the 
memory. To gain extra memory, you can turn 
off Fax Storage. (See  Setting Fax Storage on 
page 6-2.)
— OR —
(MFC-425CN only) Print the faxes that are in 
the memory. 
(See  Printing a fax from the memory 
(MFC-425CN only)  on page...

TROUBLESHOOTING AND ROUTINE MAINTENANCE   12 - 4
Unable to 
Change
Unable to 
Clean
Unable to 
Init.
Unable to 
Print
Unable to 
ScanThe machine has a mechanical 
problem.
—
OR —
A foreign obstacle, such as a clip 
or ripped paper, is in the machine. Open the scanner cover and remove any 
foreign obstacles from inside the machine. If 
the error message continues, please follow the 
steps below before disconnecting the machine 
so you will not lose any important messages. 
Then, disconnect the machine...

12 - 5   TROUBLESHOOTING AND ROUTINE MAINTENANCE
Document jams (MFC-425CN only)
If the document is jammed, follow the steps below.
Document is jammed in  the top of the ADF unit.
1Take out any paper from the ADF that is not jammed.
2Open the ADF cover.
3Pull the jammed document out to the right or left.
4Close the ADF cover.
Press Stop/Exit .
Document is jammed inside the ADF unit.
1Take out any paper from the ADF that is not jammed.
2Lift the document cover.
3Pull the jammed document out to the left....

TROUBLESHOOTING AND ROUTINE MAINTENANCE   12 - 6
Printer jam or paper jam
Remove the jammed paper depending on where it is jammed in the 
machine.
Paper is jammed inside the paper tray
1Pull the paper tray out of the machine.
2Pull out the jammed paper to remove it.
Paper Tray
Jammed paper
 

12 - 7   TROUBLESHOOTING AND ROUTINE MAINTENANCE
Paper is jammed inside the machine
1Remove the Jam Clear Cover. Pull the jammed paper out of the 
machine.
2Re-insert the Jam Clear Cover.
3If you can not pull out the jammed paper, lift the scanner cover 
from the right-hand side of the machine until it locks securely 
into the open position.
4Remove the jammed paper.
If the paper is jammed underneath the print head, disconnect 
the machine from the power source so you can move the print 
head to take out...