Brother MFC 215 User Manual

TROUBLESHOOTING AND ROUTINE MAINTENANCE   12 - 8
5Lift the scanner cover to release the lock. Gently push the 
scanner cover support down and close the scanner cover.
 

12 - 9   TROUBLESHOOTING AND ROUTINE MAINTENANCE
If you are having difficulty with your machine
If you think there is a problem with your machine, check the chart 
below and follow the troubleshooting tips.
The Brother Solutions Center offers the latest FAQs and 
troubleshooting tips.
Visit us at http://solutions.brother.com
.
DIFFICULTYSUGGESTIONS
Printing 
No printout Check the interface cable connection on both the machine and your  computer.
Check the machine is plugged in and not in the Power Save...

TROUBLESHOOTING AND ROUTINE MAINTENANCE   12 - 10
Printing (Continued)
Smudged stain at the top 
center of the printed page.Make sure the paper is not too thick or not curled. (See 
About paper on 
page 1-9.)
Printing appears dirty or ink 
seems to run. Make sure you are using the proper types of paper. (See 
About paper 
on page 1-9.) Don’t handle the paper until the ink is dry.
Stains appear on the reverse 
side or at the bottom of the 
page. Make sure the Printer Platen is not dirty with ink. (See...

12 - 11   TROUBLESHOOTING AND ROUTINE MAINTENANCE
Printing Received Faxes (Continued)
Left and Right margins are cut 
off or a single page is printed 
on two pages. Turn on Auto Reduction. (See 
Printing a reduced incoming fax (Auto 
Reduction)  on page 4-5.)
Phone Line or Connections
Dialling does not work. 
(No dial tone) Check the machine is plugged in.
Check for a dial tone. If possible, call your machine to hear it answer. If 
there is still no answer, check the telephone line cord connection and...

TROUBLESHOOTING AND ROUTINE MAINTENANCE   12 - 12
Handling Incoming Calls
Machine ‘Hears’ Voice as 
CNG Tone.If your machine is set to Fax Detect ON, it is more sensitive to sounds. 
Your machine may mistakenly interpret certain voices or music on the 
line as a calling fax machine and respond with fax receiving tones. 
Deactivate the fax by pressing 
Stop/Exit. Try avoiding this problem by 
turning Fax Detect to Off. (See  Fax Detect on page 4-4.)
Transferring a Fax Call to the 
machine. If you answered...

12 - 13   TROUBLESHOOTING AND ROUTINE MAINTENANCE
PhotoCapture Center™ Difficulties
Removable Disk does not 
work properly. a) Have you installed the Windows
® 2000 update?
If not, do the following:
1. Disconnect the USB cable.
2. Install the Windows
® 2000 update. Please see the Quick Setup 
Guide. After the installation the PC will be automatically restarted.
3. Wait about 1 minute after you reboot the PC, and then connect the 
USB cable.
b) Take out the media card and put it back in again.
c) If you...

TROUBLESHOOTING AND ROUTINE MAINTENANCE   12 - 14
How to change LCD language 
(For Czech and Hungarian only)
You can change the LCD language.
1Press Menu/Set, 0, 0.
2Press ▲ or ▼ to select your language.
Press 
Menu/Set.
3Press Stop/Exit.
Setting Dial Tone detection 
When you send a fax automatically, by default your machine will wait 
for a fixed amount of time before it starts to dial the number. By 
changing the Dial Tone setting to  Detection you can make your 
machine dial as soon as it detects a...

12 - 15   TROUBLESHOOTING AND ROUTINE MAINTENANCE
How to improve print quality
Cleaning the print head
To ensure good print quality, the machine will regularly clean the 
print head. You can start the cleaning process manually if needed.
Clean the print head and ink cartridges if you get a horizontal line in 
the text or graphics on your printed pages. You can clean Black only 
or three colours at a time (Cyan/ Yellow/Magenta), or all four colours 
at once.
Cleaning the print head consumes ink. Cleaning...

TROUBLESHOOTING AND ROUTINE MAINTENANCE   12 - 16
Checking the print quality
If faded or streaked colours and text appears on your output, some 
of the nozzles may be clogged. You can check this by printing the 
Print Quality Check Sheet and looking at the nozzle check pattern.
1Press Ink Management.
2Press ▲ or ▼ to select Test Print .
Press 
Menu/Set.
3Press ▲ or ▼ to select  Print Quality .
Press 
Menu/Set.
4Press Colour Start.
The machine begins printing the Print Quality Check Sheet.
5Follow the...

12 - 17   TROUBLESHOOTING AND ROUTINE MAINTENANCE
8Press 2 (No ) for Black or three 
colours with a problem.
The LCD shows:
Press 
1 ( Yes ).
The machine will start cleaning the print head.
9After cleaning is finished, press Colour Start. The machine will 
start printing the Print Quality Check Sheet again and then 
return to step 5.
10Press Stop/Exit.
If you still see missing ink in this Print Quality Check Sheet, repeat 
the cleaning and test print procedures at least five times. If ink is still...