Brother Intellifax 770 Home Office Fax Machine Owners Manual

							51IMPORTANT INFORMATION
14Never push objects of any kind into this product through cabinet slots,
since they may touch dangerous voltage points or short out parts
resulting in a risk of fire or electric shock. Never spill liquid of any
kind on the product.
15Do not attempt to service this product yourself, as opening or removing
covers may expose you to dangerous voltage points and/or other risks,
and may void your warranty. Refer all servicing to a Brother
Authorized Service Center. A list of Brother Authorized Service
Centers has been included for your convenience, or you may contact
the Brother Customer Service for your nearest Brother Authorized
Service Center. (See Brother Numbers, page i.)
16Unplug this product from the wall outlet and refer servicing to a
Brother  Authorized Service Center under the following conditions:
AWhen the power cord is damaged or frayed.
BIf liquid has been spilled into the product.
CIf the product has been exposed to rain or water.
DIf the product does not operate normally when the operating
instructions are followed. Adjust only those controls that are
covered by the operating instructions. Improper adjustment of other
controls may result in damage and will often require extensive work
by a qualified technician to restore the product to normal operation.
EIf the product has been dropped or the cabinet has been damaged.
FIf the product exhibits a distinct change in performance, indicating
a need for service.
17To protect your product against power surges, we recommend the use of
a power protection device (Surge Protector). 
						

							11
Troubleshooting
If you canÕt resolve a difficulty with your fax machine using this manual,
please see page i for Brother Numbers to call for assistance.
Error Messages
You may occasionally encounter a difficulty with your fax machine or
telephone line. If this happens, your fax machine often identifies the
problem and displays an error message. The list below explains the most
common error messages.
If you need additional help, call the Brother fax-back system. (See ÒBrother
Numbers,Ó page i.)
CHECK PAPER
The fax machine is out of paper, or the paper is not properly loaded, or the
paper is jammed in the fax machine.
1Open the paper cover and remove any paper that is not jammed.
Paper Cover
52
Troubleshooting
and Maintenance 
						

							53TROUBLESHOOTING AND MAINTENANCE
2Open the front cover.
3Then open the top cover by pressing the blue levers on both sides of the
top cover.
Blue Lever
Front Cover
          
Top Cover
4Pull the jammed paper gently from the paper feeder toward the back of
the fax machine. If the paper remains jammed, then pull it toward the
front of the machine.
Front CoverTop Cover
5Remove the printing cartridge and turn the spool to tighten the ribbon.
6Install the cartridge.
7Close the top cover.
8Close the front cover.
9Load the paper. 
						

							54CHAPTER ELEVEN
CLEAN UP SCANNER
The scanner is dirty. See ÒRoutine MaintenanceÓ on p. 59.
COMM.ERROR
A poor quality phone line resulted in a communications error. Try the call
again.
CONNECTION FAIL
You have requested a polling call from another party, but the other fax
machine is not in Poll Waiting mode.
DISCONNECTED
The other party has disconnected during a fax. Try calling the other party.
DOCUMENT JAM
The documents were not inserted or fed properly, or were too long or too
short.
1Remove any paper that is not jammed from the document feeder.
2Open the front cover.
3Pull the document toward the front of the fax machine.
4Close the cover and press Stop. 
						

							55TROUBLESHOOTING AND MAINTENANCE
MACHINE ERROR XX
and
PRESS STOP KEY
Contact Brother Customer Service at
USA:1-800-284-4329 (voice)
From within Canada:1-800-853-6660 (voice)
From within Montreal:1-514-685-6464 (voice)
NO RESPONSE/BUSY
The number you called does not answer or is busy. You may also have
reached a number not connected to a fax. Check the number and call again.
NOT REGISTERED
YouÕve tried accessing a One Touch or Speed Dial location with no number
assigned to it. See pages 39Ð41 for information about storing One Touch or
Speed Dial numbers.
PRINTER FAULT
The print head has overheated. Unplug the fax machine and wait 30 minutes
for it to cool.
SCANNER ERROR
Try cleaning the white tape and the glass strip under the tape. During
cleaning, we recommend you unplug the power cord. See ÒRoutine
MaintenanceÓ on p. 59.
If you still get a scanner error, contact Brother Customer Service at
USA:1-800-284-4329 (voice)
From within Canada:1-800-853-6660 (voice)
From within Montreal:1-514-685-6464 (voice)
TOP COVER OPEN
The top cover is not completely closed. 
						

							56CHAPTER ELEVEN
If You Are Having Difficulty with Your Fax Machine
If you think there is a problem with your fax machine, make a copy first. If
the copy looks good, the problem is probably not your fax machine. Check
the difficulties below and follow the troubleshooting tips.
Printing or Receiving Faxes
Condensed Print and Horizontal Streaks;
Top and Bottom of Sentences Cut Off
If your copy looks good, you probably had a bad connection, with static
or interference on the phone line. If the copy looks bad, clean the
scanner area. If there is still a problem, call Brother Customer Service
at 1-800-284-4329 (USA), 1-800-853-6660 (from within Canada) and
1-514-685-6464 (from within Montreal).
Vertical Black Lines When Receiving
The senderÕs scanner may be dirty. Ask the sender to make a copy to see
if the problem is with the sending machine. Try receiving from another
fax machine. If the problem continues, call Brother Customer Service at
1-800-284-4329 (USA) or 1-800-853-6660 (from within Canada).
Phone Line or Connections
Fax Machine Does Not Answer When Called
Make sure the fax machine is in the correct receiving mode for your setup
(either FAX, FAX/TEL or TAD). Check for dial tone. If possible, call
your fax machine to hear it answer. If there is still no answer, check the
telephone line cord connection. Connect a standard telephone handset to
the fax machine telephone jack. If there is no ringing when you call your
fax machine, call your Telephone Company to check the line.
No Dial Tone on the Handset
Press HookÑORÑLift the handset. If you donÕt hear a dial tone, check
telephone line cord connections at the fax machine and wall jack. Check
that the handset is connected to the fax machineÕs handset jack. Test the
wall jack with another single line telephone. If there is no dial tone at the
wall outlet, call your Telephone Company.
The Caller ID does not display after the Call Waiting Signal
The Caller ID signal is sent ten seconds after the Call Waiting Signal
and speaking may interfer with it. When you hear the Call Waiting
signal, ask the other party to hold while you answer the call. Then stop
speaking until you see the Caller ID on the LCD. 
						

							57TROUBLESHOOTING AND MAINTENANCE
Sending Faxes
Poor Transmitting  Quality
Try changing your resolution to FINE or SUPERFINE (see ÒResolutionÓ
p. 34). Make a copy to verify the fax machineÕs scanner operation.
Dialing Does Not Work
Check all line cord connections, and make sure the curled handset cord
is not in the EXT jack.
Check power cord connection.
Send a manual fax by pressing 
HookÑORÑLifting the handset, and
dialing the number. Wait to hear fax receiving tones before pressing
Start.
Vertical Black Lines When Sending
Use your fax machine to make a copy. If the copy shows the same
problem, the scanner area is dirty. Lift the front cover and check the
document path. Clean the scannerÕs white tape and the glass strip under
the tape using isopropyl alcohol and a lint-free cloth (see p. 59).
Handling Incoming Calls
Double Ring in FAX/TEL Mode
The fax machine knows the incoming call is not a fax so it is signaling
you to answer the telephone call. Pick up the fax machine handset or
answer from an extension phone and press your fax machineÕs
Telephone Answer Code (default setting is #51).
Transferring a Call to the Fax Machine
If you have answered the fax machine handset, press Start, and hang up
immediately.
If you answered at an extension phone, press your three-digit Fax
Receive Code (the factory setting is 
51). When your fax machine
answers, hang up.
Fax Machine ÒHearsÓ Voice as CNG Tone
If your fax machine is set to Easy Receive ON, and it answers voice
calls by trying to receive a fax, try turning Easy Receive to OFF.
See
For FAX/TEL
Mode Only
p. 26
See
Easy Receive
p. 24 
						

							58CHAPTER ELEVEN
Transmission Verification Report Prints ÒResult: NGÓ
There is probably temporary noise or static on the phone line. Try
sending the fax again. If the problem continues, call the Telephone
Company to check your phone line.
Custom Features on a Single Line
If you have Call Waiting, Caller ID, Call Waiting/Caller ID, Ring
Master, Voice Mail, an answering machine, alarm system or any other
custom feature on a single phone line with your fax machine, it may
create a problem sending or receiving fax data.
Example #1:
If you are having a telephone conversation and a fax
communication signal comes through on your Call Waiting Caller
ID feature, you can verify that the second call is a fax by switching
to it. You have the option to receive the fax call, by asking the first
caller to hang up to clear the line.
Example #2:
If you are sending or receiving a fax message while a Call Waiting
Caller ID (or other custom feature) signal comes through on the
line, the signal can temporarily interrupt or disrupt the fax data.
BrotherÕs ECM feature should help overcome this problem. This
condition is related to the telephone system industry, and is
common to all devices that send and receive information on a
single, shared line with custom features. If avoiding a slight
interruption is crucial to your business, a separate line with no
custom features is recommended. 
						

							59TROUBLESHOOTING AND MAINTENANCE
Routine Maintenance
Cleaning the Scanner
Before cleaning, unplug the power cord for safety. Clean the white tape and
the glass strip under the tape with isopropyl alcohol on a lint-free cloth. Be
careful not to bend the spring plate or drop anything into the fax machine.
White Tape
Glass Strip
Spring Plate
Cleaning the Print Head
Before cleaning, unplug the power cord for safety. To clean the fax machine
print head, wipe the metal part and plastic part with a lint-free cloth that is
dry or lightly moistened with isopropyl alcohol.
Plastic
Part
Metal Part 
						

							You can purchase the optional Multi-Function Link¨ package (also called
ÒMissing LinkÓ). Multi-Function Link
¨ turns your fax machine into a multi-
function center, by enabling you to use your fax machine as a printer and a
scanner and to use it to fax messages from Windows
¨ applications in your
computer.
Multi-Function Link
¨ is available at most Brother retailers. If you cannot
find it, you can order Multi-Function Link
¨ directly from Brother. The item
number is PCI-1.
Installation instructions will be included with PCI-1. However, it is
important that you hook up your fax machine to your computer before you
install the software.
Setting Multi-Function Link¨ Mode
(With Multi-Function Link¨ (option) Only)
If you connect your fax machine to your PC, you can receive faxes into your
PC. After completing all setup for Multi-Function Link
¨, you can select
Multi-Function Link
¨ Mode (PC Primary/PC Receive Only/Fax Receive
Only) for routing incoming faxes.
1Press Function, 2, 8.
8.MF LINK
2Press  or  to select PC PRIMARY, PC RECEIVE ONLY or
FAX RECEIVE ONLY and press 
Set.
3Press Stop to exit.
60
12
Multi-Function
Link
¨
 (option)