Brother Intellifax 770 Home Office Fax Machine Owners Manual

51IMPORTANT INFORMATION
14Never push objects of any kind into this product through cabinet slots,
since they may touch dangerous voltage points or short out parts
resulting in a risk of fire or electric shock. Never spill liquid of any
kind on the product.
15Do not attempt to service this product yourself, as opening or removing
covers may expose you to dangerous voltage points and/or other risks,
and may void your warranty. Refer all servicing to a Brother
Authorized Service Center. A list of Brother...

11
Troubleshooting
If you canÕt resolve a difficulty with your fax machine using this manual,
please see page i for Brother Numbers to call for assistance.
Error Messages
You may occasionally encounter a difficulty with your fax machine or
telephone line. If this happens, your fax machine often identifies the
problem and displays an error message. The list below explains the most
common error messages.
If you need additional help, call the Brother fax-back system. (See ÒBrother
Numbers,Ó page i.)
CHECK...

53TROUBLESHOOTING AND MAINTENANCE
2Open the front cover.
3Then open the top cover by pressing the blue levers on both sides of the
top cover.
Blue Lever
Front Cover
          
Top Cover
4Pull the jammed paper gently from the paper feeder toward the back of
the fax machine. If the paper remains jammed, then pull it toward the
front of the machine.
Front CoverTop Cover
5Remove the printing cartridge and turn the spool to tighten the ribbon.
6Install the cartridge.
7Close the top cover.
8Close the front...

54CHAPTER ELEVEN
CLEAN UP SCANNER
The scanner is dirty. See ÒRoutine MaintenanceÓ on p. 59.
COMM.ERROR
A poor quality phone line resulted in a communications error. Try the call
again.
CONNECTION FAIL
You have requested a polling call from another party, but the other fax
machine is not in Poll Waiting mode.
DISCONNECTED
The other party has disconnected during a fax. Try calling the other party.
DOCUMENT JAM
The documents were not inserted or fed properly, or were too long or too
short.
1Remove any paper...

55TROUBLESHOOTING AND MAINTENANCE
MACHINE ERROR XX
and
PRESS STOP KEY
Contact Brother Customer Service at
USA:1-800-284-4329 (voice)
From within Canada:1-800-853-6660 (voice)
From within Montreal:1-514-685-6464 (voice)
NO RESPONSE/BUSY
The number you called does not answer or is busy. You may also have
reached a number not connected to a fax. Check the number and call again.
NOT REGISTERED
YouÕve tried accessing a One Touch or Speed Dial location with no number
assigned to it. See pages 39Ð41 for...

56CHAPTER ELEVEN
If You Are Having Difficulty with Your Fax Machine
If you think there is a problem with your fax machine, make a copy first. If
the copy looks good, the problem is probably not your fax machine. Check
the difficulties below and follow the troubleshooting tips.
Printing or Receiving Faxes
Condensed Print and Horizontal Streaks;
Top and Bottom of Sentences Cut Off
If your copy looks good, you probably had a bad connection, with static
or interference on the phone line. If the copy looks...

57TROUBLESHOOTING AND MAINTENANCE
Sending Faxes
Poor Transmitting  Quality
Try changing your resolution to FINE or SUPERFINE (see ÒResolutionÓ
p. 34). Make a copy to verify the fax machineÕs scanner operation.
Dialing Does Not Work
Check all line cord connections, and make sure the curled handset cord
is not in the EXT jack.
Check power cord connection.
Send a manual fax by pressing 
HookÑORÑLifting the handset, and
dialing the number. Wait to hear fax receiving tones before pressing
Start.
Vertical...

58CHAPTER ELEVEN
Transmission Verification Report Prints ÒResult: NGÓ
There is probably temporary noise or static on the phone line. Try
sending the fax again. If the problem continues, call the Telephone
Company to check your phone line.
Custom Features on a Single Line
If you have Call Waiting, Caller ID, Call Waiting/Caller ID, Ring
Master, Voice Mail, an answering machine, alarm system or any other
custom feature on a single phone line with your fax machine, it may
create a problem sending or...

59TROUBLESHOOTING AND MAINTENANCE
Routine Maintenance
Cleaning the Scanner
Before cleaning, unplug the power cord for safety. Clean the white tape and
the glass strip under the tape with isopropyl alcohol on a lint-free cloth. Be
careful not to bend the spring plate or drop anything into the fax machine.
White Tape
Glass Strip
Spring Plate
Cleaning the Print Head
Before cleaning, unplug the power cord for safety. To clean the fax machine
print head, wipe the metal part and plastic part with a lint-free...

You can purchase the optional Multi-Function Link¨ package (also called
ÒMissing LinkÓ). Multi-Function Link
¨ turns your fax machine into a multi-
function center, by enabling you to use your fax machine as a printer and a
scanner and to use it to fax messages from Windows
¨ applications in your
computer.
Multi-Function Link
¨ is available at most Brother retailers. If you cannot
find it, you can order Multi-Function Link
¨ directly from Brother. The item
number is PCI-1.
Installation instructions will...