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Brother HL 7050N User Manual

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Page 171

6 - 3 TROUBLESHOOTING
HL7050_US_UG_FM5.5
DOWNLOAD FULLAdd more memory. See Installing extra DIMM memory 
in Chapter 4.
FONT FULLAdd more memory. See Installing extra DIMM memory 
in Chapter 4.
MEMORY FULLAdd more memory. See Installing extra DIMM memory 
in Chapter 4.
IGNORE DATAAdd more memory. See Installing extra DIMM memory 
in Chapter 4.
ACCESSORY ERRORThe accessory you added was not installed properly.  
OPTION MISMATCHYour Duplex unit is not a DX-7000. Change to a 
DX-7000.
Your Lower tray is not...

Page 172

TROUBLESHOOTING 6 - 4
HL7050_US_UG_FM5.5
Maintenance messages
Maintenance messageAction
CHANGE DRUM SOONThe drum unit is almost at the end of life.  Prepare a 
new drum unit. See CHANGE DRUM SOON message 
in Chapter 5.
TONER LOWPurchase a new toner cartridge and have it ready 
before you get a TONER EMPTY message.  To 
replace the toner cartridge, see Chapter 5.
TONER LIFE ENDReplace the new toner cartridge referring to Chapter 5.
REPLACE PF KIT MPCall your dealer for a replacement paper feeding kit....

Page 173

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HL7050_US_UG_FM5.5
Call service messages
Call service messageAction
ERROR ###Turn off the printer.  Wait a few seconds, then turn it on 
again. If this does not clear the problem, call your 
dealer or a Brother-authorized service representative.
 

Page 174

TROUBLESHOOTING 6 - 6
HL7050_US_UG_FM5.5
Troubleshooting paper handling 
First, make sure that you are using paper that meets our 
recommended paper specifications. See What kind of paper can I 
use? in Chapter 1.
ProblemRecommendation
The printer does not 
load paper.■If paper is in the paper tray, make sure it is straight.  
If the paper is curled, you should straighten it before 
printing. Sometimes it is helpful to remove the 
paper, turn the stack over, and then put it back in 
the paper tray....

Page 175

6 - 7 TROUBLESHOOTING
HL7050_US_UG_FM5.5
The printed pages are 
curled, so the 
face-down output tray 
cannot hold the 
maximum number of 
sheets.■Turn over the paper in the paper tray.
■Change the printer driver setting in Media Type to a 
thicker setting.
The printer does not 
print. ■Make sure that the cable is connected to the printer.
■Make sure that you have chosen the appropriate 
printer driver.   
When printing on 
normal paper, it 
creases.■Change the printer driver setting in Media to the...

Page 176

TROUBLESHOOTING 6 - 8
HL7050_US_UG_FM5.5
Paper jams and how to clear them
If paper jams inside the printer, the printer will stop.  One of the 
following LCD messages will appear to tell you where to find the 
jammed paper.  
Figure 6-1
Paper jam in the multi-purpose tray
Paper jam in the upper paper tray (TRAY1)
Paper jam in the lower tray (TRAY 2)
Paper jam in the lower tray (TRAY 3)
Paper jam in the lower tray (TRAY 4)
Paper jam inside the printer
Paper jam where the paper comes out
Paper jam in the...

Page 177

6 - 9 TROUBLESHOOTING
HL7050_US_UG_FM5.5
Paper may jam in the paper tray, inside the printer, in the face-up 
output tray or where the paper comes out of the printer. Check where 
the jam is and follow the instructions below to remove the jammed 
paper. 
If the error message still appears on the LCD after you remove the 
jammed paper, there may be more paper jammed somewhere else.  
Please check the printer thoroughly.   
After you have removed all the jammed paper, open the top cover 
and then close it...

Page 178

TROUBLESHOOTING 6 - 10
HL7050_US_UG_FM5.5
JAM A1 (paper jam in the multi-purpose tray)
If there is a paper jam in the multi-purpose tray, follow these steps:  
1Remove the paper from the multi-purpose tray.
2Fan the paper stack, then put it back in the multi-purpose tray.
Figure 6-3
3When loading paper in the multi-purpose tray, make sure it 
touches the back of the tray and stays below the maximum 
paper mark ( ).  
4Open the top cover of the printer and close it, or press Go to 
start printing.
JAM A1
 

Page 179

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HL7050_US_UG_FM5.5
JAM A2 / A3 / A4 / A5 
(Paper jam inside the Paper tray)
The LCD names for the paper trays are as follows.
Tray Name LCD Panel Desctiption
Upper paper tray Tray 1 A2
Optional Lower 
trayTray 2
Tray 3
Tray 4A3
A4
A5
Figure 6-4
Tray 1
Tray 2
Tray 3
Tray 4
JAM A2
JAM A3
JAM A4
JAM A5
 

Page 180

TROUBLESHOOTING 6 - 12
HL7050_US_UG_FM5.5
If a paper jam occurs inside the paper tray, follow these steps:  
1Pull the paper tray out of the printer.
2Pull out the jammed paper. 
Figure 6-5
3Load paper below the maximum paper mark ( ).  While 
pressing the [blue] paper-guide release lever, slide the paper 
guides to fit the paper size.  Check that the guides are firmly in 
the slots.  
■If you cannot pull out a small piece of jammed paper, you 
can remove it by turning the dial to the lower position, as...
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