Brother HL 2700CN User Manual

							6 - 18   TROUBLESHOOTING
Toner scatter or toner stain 1) Identify the color causing the problem and replace that toner cartridge.
2) Replace the OPC belt cartridge.
The color of your printouts are not 
what you expected1) Check that the toner cartridges are installed properly.
2) Check that the toner cartridges are not empty.
3) Perform the calibration. see 3-11.
4) Adjust the color by using the custom setting in the driver and by using 
the control panel. Colors the printer can display and colors you see on 
a monitor are different. The printer may not be able to reproduce the 
colors on your monitor. See 3-11.
5) Check to make sure the recommended paper was used.
All one color Replace the OPC belt cartridge.
Shade  on  the  transparency 1) Change to the recommended type of transparency, and then check that 
the problem is solved.
2) Check that the media type mode is selected properly
Color mis-registration 1) Check that the OPC belt cartridge is installed properly.
2) Check that the cleaning roller is installed properly.
3) Replace the OPC belt cartridge.
4) Replace the cleaning roller.
Uneven density appears periodically 
across the page1) Check that the toner cartridges are installed properly.
2) Check that the OPC belt cartridge is installed properly.
3) Check that the cleaning roller is installed properly.
4) Chedk that the back cover is closed properly.
5) Check that the fusing unit is installed properly.
6) Replace the OPC belt cartridge.
Missing image at edge 1) Check that the toner cartridges are installed properly.
2) Check that the OPC belt cartridge is installed properly.
3) Replace the toner cartridge.
4) Replace the OPC belt cartridge.
Examples of poor print qualityRecommendation
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
 
						

							TROUBLESHOOTING   6 - 19
If the same problem occurs again, call your dealer or Brother Customer Service.
Wrinkle 1) Change to a recommended type of paper, and then check that the 
problem is solved.
2) Check that the back cover is closed properly.
3) Check that the transfer roller is installed properly.
4) Check that the fusing unit is installed properly.
5) Replace the fusing unit.
Mixed color image 1) Check that the front cover is closed properly.
2) Check that the toner cartridges are installed properly.
3) Check that the transfer roller is installed properly.
4) Replace the toner cartridges.
Insufficient gloss Check that the recommended paper is being used.
Offset image Check that the recommended paper is being used.
Poor fixing 1) Check that the recommended paper is used.
2) Check that the media type mode is selected properly.
3) Check that the release lever of fusing unit is selected properly.
4) Replace the fusing unit.
Poor fixing when printed on thick 
paperSet the printer to thick paper mode through the control panel or the printer 
driver.
Examples of poor print qualityRecommendation
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
 
						

							6 - 20   TROUBLESHOOTING
Q & A
You may occasionally encounter a difficulty with your HL-2700CN printer. This section contains 
frequently asked questions and the answers. Find your question below, and then follow the 
recommended steps. You can correct most problems yourself.
Setting up the printer hardware
QuestionRecommendation
The printer does not come on. Check the following:
■The printer is securely plugged into the AC power outlet/socket.
■The power source is active.
■The power switch is on.
The printer does not print. Check the following:
■The printer is turned on.
■The printer is online.
■All of the protective parts have been removed.
■All the covers on the printer are closed.
■The toner cartridges are installed properly.
■The TONER EMPTY message is not displayed on the LCD. If one or more 
toner indicators are on, replace those toner cartridges.
■The interface cable is securely connected between the printer and computer.
■If the Alarm LED is blinking: See Error messages on page 6-1. 
■The HL-2700CN printer is selected in the printer settings in your application.
■The host is configured properly: check printer port, print manager, etc. (clear 
stored job or use print manager is turned off)
■There is no jammed paper inside the printer.
■Paper is in the paper tray.
■An error message is not displayed.
 
						

							TROUBLESHOOTING   6 - 21
Setting up the printer
QuestionRecommendation
I cannot print from my 
application software.■Make sure that the supplied Windows® printer driver is installed properly and 
selected in your application software.
I cannot print the entire page.■Check that the size of paper in the feeder is the same as the paper size you 
selected in your application or in the printer driver.
■Check that the interface cable is connected to the printer and computer 
securely.
Computer indicates a device 
time-out.■If the Alarm LED is blinking, clear it and then try to print again. See LCD 
messages on page 6-1 under Error messages.
■If the Alarm LED is off, wait a short while and then click the Retry button in the 
PC screen dialog box.
■Check that the printer is on line.
Computer indicates paper is 
empty.Paper is empty. Put paper in the feeder, and then press 
Go to recover from the 
error status.
Computer indicates off line Press 
Go to put the printer in the Ready state.
Computer indicates power is 
offCheck that the printer is securely plugged into the AC power outlet/socket and 
that the power switch is on.
Computer indicates an error 
message other than above.Check the following;
■The computer can work in bi-directional mode.
■The printer port is correct.
■Selection of the printer is correct.
■Recommended interface cable is being used. (IEEE 1284 compliant)
Or, select the Control tag in the driver and set the Status Monitor to off.
 
						

							6 - 22   TROUBLESHOOTING
Paper handling
QuestionRecommendation
The printer does not feed 
paper.■Check to see if the Alarm LED is on. If so, the paper tray may be out of paper 
or not properly inserted. If it is empty, put a new stack of paper in the paper 
tray.
■If there is paper in the paper tray, make sure that it is straight. If the paper is 
curled, you should straighten it before printing. Sometimes it is helpful to 
remove the paper, turn the stack over, and then put it back in the paper tray.
■Reduce the stack of paper in the paper tray, and then try again.
How can I load envelopes? You can feed envelopes from the paper tray (Tray 1). Make sure you adjust the 
paper guide. Your application software also must be set up properly to print on 
the size of envelopes you are using. This is usually done in the Page Setup or 
Document Setup menu of your software. See your applications manual for more 
information.
Which paper can I use? See What kind of paper can I use? on page 1-10 for detailed paper 
specifications.
How can I clear paper jams? See Paper jams and how to clear them on page 6-7.
The printer feeds more than 
one sheet at a time.Check the following:
■The paper in the tray is all the same type.
■The paper meets the specifications.
■Paper stack was fanned before loading.
■The stack of paper is not too high.
■The side guide is not set too tight.
Paper skews while feeding. Check the following:
■The side guide is adjusted properly.
■The amount of paper you loaded is correct. See Paper specifications on page 
A-4.
Sometimes mis-picking of 
paper from the paper tray or 
mis-feeding of paper from the 
paper exit occurs.Clean the paper guide, the registration roller and the exit roller. See Cleaning on 
page 5-21.
 
						

							TROUBLESHOOTING   6 - 23
Printing
QuestionRecommendation
The printer prints 
unexpectedly or it prints 
incorrect characters.■Cancel the print job from your computer. Then, turn the printer off and on, or 
reset the printer and try your print job again. 
■Make sure your application software is properly set up to use this printer. 
Check the printer driver settings or printer settings in your application 
software.
The computer hangs up when 
the printer starts printing, or an 
application error occurs.Check to see that the system resources are enough (PC memory, etc.). When 
you have many applications open, the system resources of your PC will not be 
enough and will cause your PC to hang up. Close applications you are not using 
and try again.
The headers or footers appear 
when I view my document on 
the screen but do not show up 
when I print them.Most laser printers have a restricted area that cannot be printed. Adjust the top 
and bottom margins in your document to allow for this.
Printing takes too long.■Color graphic images contain a large amount of data and the printer will take 
a relatively long time to complete printing. 
■When you print in Super Fine mode, the printer will take a relatively long time 
to finish printing.
■When the Status LED is blinking, the printer is getting ready to print. Print 
speed depends on memory size or performance of your PC and memory size 
of the printer.
The printer doesnt print in 
color.■The printer may be set to monochrome mode.
 
						

							A - 1   APPENDIX
A
Printer specifications
Printing
Appendix
Print method Electrophotography by semiconductor laser beam scanning
Laser Wavelength 780 nm
Output 5 mW max.
Resolution 600 dpi class
600 dpi class with CAPT
600 x 600 dpi 
600 x 600 dpi with CAPT (The resolution can be enhanced to 2400 dpi class by using 
CAPT (Color Advanced Photoscale Technology) and Brother exclusive HRC (High 
Resolution Control))
Print speed Standard Up to 31 ppm (A4/Letter size in monochrome)
UP to 8 ppm (A4/Letter size in full color)
Duplex Up to 14.5 ppm (A4/Letter size in monochrome)
Up to 4 ppm (A4/Letter size in full color)
Warm up time Less than 45 seconds at 22 °C/71.6 °F (ambient) and AC power of 120 V or 240 V (120 
V or 220/240 V models respectively).
First print Monochrome 13 seconds or less
(A4/Letter size by face down print delivery from standard paper tray)
Full Color 19 seconds or less
(A4/Letter size by face down print delivery from standard paper tray)
Consumable items Toner in a single color single-component cartridge
Life Expectancy: 10,000 (Black), 6,600 (Cyan, Magenta and Yellow) single-sided 
pages/cartridge (A4/Letter size paper with about 5% coverage).
Resident printer fonts PCL 66 scalable fonts, 12 bitmapped fonts, 13 barcode fonts
BR-Script 35 fonts
Option BS-3000 (Upgradable up to PS 165 fonts), BT-1000
 
						

							APPENDIX   A - 2
Features
CPU MIPS TMPR4955 (300 MHz)
Emulation Automatic emulation selection
PCL5C and PCL 6
BR-Script3 
HP-GL
EPSON FX850
IBM Proprinter XL
Interface Automatic interface selection among IEEE 1284 Parallel, 10/100BASE-TX Ethernet,
Hi-Speed USB 2.0
Network conectivity Interface 10/100 Base TX Ethemet (Auto Negotiation) 
Protocol TCP/IP
ARP, RARP, BOOTP, DHCP, APIPA (Auto IP), WINS/NetBIOS,
DNS, LPR/LPD, Custom Raw Port/Port9100, POP3/SMTP, SMB 
Print, IPP, FTP, SSDP, TELNET, SNMP, HTTP, TFTP
Netware IPX/SPX (Bindery/NDS)
AppleTalk
DLC/LLC
NetBEUI
Management tool BRAdmin Professional, Web Based Management, Web BRAdmin
RAM 64 MB
(Expandable up to 576 MB with SO-DIMMs)
The printer’s standard memory can vary depending on the printer model and country.
Storage device  CompactFlash
® memory
(MicrodriveTM is not compatible.)
Control panel 6 buttons, 2 LEDs and one LCD that is a 2-line, 16-column display
Diagnostics Self-diagnostic program
 
						

							A - 3   APPENDIX
Electrical and mechanical
Power Source U.S.A. and Canada AC 120 V, 50/60 Hz
Europe and Australia AC 220 to 240 V, 50/60 Hz
Power consumption Printing (Average) 670 W or less
Stand-by 200 W or less
Stand-by in sleep mode 35 W or less
Noise Printing LWAd = 6.6 bels or less
Stand-by LWAd = 5.4 bels or less
Temperature Operating 10 to 32.5°C (50°F to 90.5°F)
Non-operational 5 to 35°C (41°F to 95°F)
Storage 0 to 35°C (38°F to 95°F)
Humidity Operating 20 to 80% (without condensation)
Storage 10 to 90% (without condensation)
Dimensions 
(W x D x H)480 (W) x 420 (D) x 385 (H) mm (18.9 x 16.4 x 15.2)
480 (W) x 470 (D) x 535 (H) mm (18.9 x 18.5 x 21.1 in.) with an optional lower tray unit 
installed
480 (W) x 525 (D) x 590 (H) mm (18.9 x 20.7 x 23.2 in.) with installed optional lower tray 
unit and optional duplex unit
Weight Approx. 31.5 kg (69.4 lb)
Approx. 42.7 kg (94.1 lb) with optional lower tray unit, optional duplex unit and toner 
cartridges installed
 
						

							APPENDIX   A - 4
Paper specifications
Paper handling
Media specifications
Paper inputStandard paper tray (Tray 1) Up to 250 sheets of 75 g/m2 (20 lb) 
Optional lower tray (Tray 2) Up to 530 sheets of 75 g/m
2 (20 lb)
Optional legal tray (Tray 1) Up to 250 sheets of 75 g/m
2 (20 lb)
Paper outputFace-down print delivery Up to 250 sheets of 75 g/m
2 (20 lb)
Media typesStandard paper 
trayPlain paper, Envelopes, Transparencies, Labels, Thick paper
Optional lower 
trayPlain paper, Thick paper
Optional legal 
trayPlain paper, Envelopes, Transparencies, Labels, Thick paper
Optional duplex 
unitPlain paper, Thick paper
Media weightsStandard paper 
tray60 to 210 g/m
2 (16 to 55 lb) 
Optional lower 
tray60 to 105 g/m
2 (16 to 28 lb)
Optional legal 
tray60 to 210 g/m
2 (16 to 55 lb)
Optional duplex 
unit60 to 105 g/m
2 (16 to 28 lb)
Media sizesStandard paper 
trayA4, Letter, B5 (JIS/ISO), Executive, A5, COM10, DL
104.8 x 210 mm to 215.9 x 297 mm (4.1 x 8.3 in. to 8.5 x 11.7 in.)
Optional lower 
trayA4, Letter, B5 (JIS/ISO), Exective
Optional legal 
trayLegal, A4, Letter, B5 (JIS/ISO), Executive, A5, COM10, DL
104.8 x 210 mm to 215.9 x 355.6 mm (4.1 x 8.3 in. to 8.5 x 14 in.)
Optional duplex 
unitA4, Letter, Legal, B5 (JIS/ISO), Executive, A5
148 x 210 mm to 215.9 x 355.6 mm (5.8 x 8.3 in. to 8.5 x 14 in.)