Brother FAX 2920R User Manual

Chapter 11
11 - 3
Machine too Hot The inside of the machine is too hot. Make sure you can hear the fan in the machine 
spinning and the exhaust outlet isn’t blocked by 
something.
If the fan is spinning, remove any obstacles that 
surround the exhuast outlet, and then leave the 
machine turned on but do not use it for several 
minutes.
If the fan is not spinning, you need to save the faxes 
before you follow the suggestions below.
(For FAX-2820 and MFC-7220) 
When you turn off the machines power switch...

Troubleshooting and routine maintenance11 - 4
11
Out of MemoryThe machine’s memory is full. (Fax sending or copy operation in progress)
Press Start to send or copy the scanned pages.
— OR —
Press  Stop/Exit  and wait until the other operations in 
progress have finished and then try again.
— OR —
Clear the faxes from the memory. (See  Out of Memory 
message  on page 8-7.)
(Printing operation in process)
Reduce print resolution. 
(For details  Advanced tab  in the Software User’s 
Guide on the CD-ROM.)...

Chapter 11
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Unable to Init.
(Initialize)
Unable to Print
Unable to Scan The machine has a mechanical 
problem.
(For FAX-2820 and MFC-7220) 
When you turn off the machines power switch its 
memory will be cleared. To check whether the 
machine has faxes in its memory see 
Checking if the 
machine has faxes in its memory  on page 11-6. If there 
are faxes you need to save them before following the 
suggestions below (To save the faxes, see  Forwarding 
faxes to another fax machine  on page 11-6. For...

Troubleshooting and routine maintenance11 - 6
11
Checking if the machine has faxes in 
its memory
1Press Menu/Set , 9, 0, 1.
2If the LCD shows No Data, there are no 
faxes left in the machine’s memory.
— OR —
If the LCD shows 
Enter Fax No. 
there are faxes in the machine’s 
memory.
 You can transfer the faxes to another fax  machine. See  Forwarding faxes to 
another fax machine  on this page.
 (MFC-7220 and MFC-7225N only)
You can transfer the faxes from the 
machine’s memory to your PC. See...

Chapter 11
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Document jams
If the document is jammed, follow the steps 
below.
Document was not inserted or fed 
properly, or was too long
1Open the control panel cover.
2Carefully pull the jammed document 
toward the front of the machine.
3Close the control panel cover.
Press  Stop/Exit .
Paper jams
To clear paper jams, please follow the steps 
in this section.
Paper is jammed inside the machine
1Pull the paper tray completely out of the 
machine.
2Pull the jammed paper out of the paper 
tray...

Troubleshooting and routine maintenance11 - 8
11
3Open the front cover. 
4Pull out the drum unit and toner 
cartridge assembly. The jammed paper 
may be pulled out with the toner 
cartridge and drum unit assembly, or 
this may release the paper so you can 
pull it out of the paper tray opening. 
5Put the drum unit and toner cartridge 
assembly back into the machine.
6Close the front cover.
7Put the paper tray in the machine.
CAUTION
To prevent damage to the machine 
caused by static electricity, do not...

Chapter 11
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Paper is jammed at the back of the 
machine
1Open the front cover. 
2Pull out the drum unit and toner 
cartridge assembly.
3Open the back cover. 
4Pull the tab toward you to open the rear 
chute cover. 
5Pull the jammed paper out of the fuser 
unit. If the jammed paper cannot be 
pulled out easily, push down on the blue 
tab with one hand as you gently pull out 
the paper with the other hand.
6Close the back cover.
7Put the drum unit and toner cartridge 
assembly back into the...

Troubleshooting and routine maintenance11 - 10
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Paper is jammed inside the drum unit 
and toner cartridge assembly
1Open the front cover.
2Pull out the drum unit and toner 
cartridge assembly. 
3Hold down the lock lever on the left and 
pull the toner cartridge out of the drum 
unit. Take out the jammed paper if there 
is any inside the drum unit.
4Put the toner cartridge back into the 
drum unit until you hear it lock into place. 
If you put it in properly, the lock lever will 
lift automatically....

Chapter 11
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If you are having difficulty with your machine
If you think there is a problem with the way your faxes look, make a copy first. If the copy looks 
good, the problem is probably not your machine. Check the chart below and follow the 
troubleshooting tips.
The Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com
.
DIFFICULTYSUGGESTIONS
Printing or Receiving Faxes
Condensed print and horizontal 
streaks or the top and bottom...

Troubleshooting and routine maintenance11 - 12
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Transmission Verification Report 
says ‘RESULT:NG’ or 
‘RESULT:ERROR’.There is probably temporary noise or static on the line. Try sending the fax again.
If you send a PC FAX message and get ‘RESULT:NG’ on the Transmission 
Verification Report, your machine may be out of memory. To gain extra memory, 
you can turn off Fax Storage (See 
Turning off Remote Fax Options on page 6-4), 
print fax messages in memory (See  Printing a fax from the memory on page...