Brother DCP 9045CDN User Manual

							Troubleshooting and routine maintenance
83
C
Toner Life End
Replace Black(K)
Toner Cartridge.1
1The toner cartridge 
colour which is used 
up is shown in the 
message.
The drum unit and toner 
cartridges assembly is not 
installed properly, or one or more 
of the toner cartridges are used 
up and printing is not possible.Do one of the following:
„Re-install the toner cartridges and drum 
unit assembly.
„Replace the empty toner cartridge with a 
new one. (See Replacing a toner cartridge 
on page 115.)
„If one of the colour toner cartridges is 
empty, choose Mono in the printer driver to 
be able to continue printing in 
monochrome.
Toner Low
Prepare New Black(K)
Toner Cartridge.1
1The toner cartridge 
colour which is near 
the end of life is 
shown in the 
message.
If the LCD shows Toner Low, 
you can still print; however, the 
machine is telling you that the 
toner cartridge is near the end of 
its life and the toner will soon run 
out.Order a new toner cartridge now for the toner 
cartridge colour that is low.
Too Many FilesThere are too many files stored 
on the USB flash memory driveReduce the number of files stored on the USB 
flash memory drive.
Unusable DeviceAn incompatible or broken device 
has been connected to the USB 
direct interface.Remove the USB flash memory drive from the 
USB direct interface. Turn off the machine’s 
power switch, wait a few seconds and turn it on 
again.
Waste Toner FullIt is time to replace the waste 
toner box.Replace the waste toner box. (See Replacing 
the waste toner box on page 132.)
Wrong Paper SizeThe paper in the tray is not the 
correct size or the tray is empty.Load the correct size of paper in the tray. 
Error MessageCauseAction
 
						

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Document jamsC
If the document is jammed, follow the steps 
below.
Document is jammed in the top of the 
ADF unit
C
The document may get jammed if it is not 
inserted or fed properly, or if it is too long. 
Follow the steps below to clear a document 
jam.
aTake out any paper from the ADF that is 
not jammed.
bOpen the ADF cover.
cPull the jammed document out to the 
left.
 
dClose the ADF cover.
ePress Stop/Exit.
Document is jammed under the 
document cover
C
aTake out any paper from the ADF that is 
not jammed.
bLift the document cover.
cPull the jammed document out to the 
right.
 
dClose the document cover.
ePress Stop/Exit.
Document is jammed at the output 
tray
C
aTake out any paper from the ADF that is 
not jammed.
bPull the jammed document out to the 
right.
 
cPress Stop/Exit.
 
						

							Troubleshooting and routine maintenance
85
C
Document is jammed in the duplex slotC
aTake out any paper from the ADF that is 
not jammed.
bPull the jammed document out to the right. 
cPress Stop/Exit.
Paper jamsC
To clear paper jams, please follow the steps 
in this section.
HOT SURFACE 
After you have just used the machine, some 
internal parts of the machine will be 
extremely hot. When you open the front or 
back cover of the machine, DO NOT touch 
the shaded parts shown in the illustration.
 
 
Note
The LCD names for the paper trays are as 
follows:
• Standard paper tray: Tray 1
• Optional lower tray: Tray 2
• Multi-purpose tray: MP Tray
 
Paper is jammed in the MP trayC
If the LCD shows Jam MP Tray, follow 
these steps:
 
Jam MP Tray
aRemove the paper from the MP tray.
bRemove any jammed paper from in and 
around the MP tray.
 
cClose the MP tray. Then, open the front 
cover and close it to reset the machine. 
Open the MP tray again.
dFan the paper stack, and then put it back 
in the MP tray.
 
 
						

							86
eWhen loading paper in the MP tray, 
make sure that the paper stays under 
the maximum paper height guides on 
both sides of the tray.
 
Paper is jammed in Paper Tray 1 or 
Tray 2
C
If the LCD shows Jam Tray 1 or 
Jam Tray 2, follow these steps:
 
Jam Tray 1
 
Jam Tray 2
aPull the paper tray completely out of the 
machine.
For Jam Tray 1:
 
For Jam Tray 2: 
bUse both hands to slowly pull out the 
jammed paper.
 
cMake sure the paper is below the 
maximum paper mark. While pressing 
the green paper-guide release lever, 
slide the paper guides to fit the paper 
size. Make sure that the guides are 
firmly in the slots.
dPut the paper tray firmly back in the 
machine.
 
						

							Troubleshooting and routine maintenance
87
C
Paper is jammed inside the machineC
If the LCD shows Jam Inside, follow these 
steps:
 
Jam Inside
aPull the paper tray completely out of the 
machine.
 
bUse both hands to slowly pull out the 
jammed paper.
 
cPress the front cover release button and 
then open the front cover. 
 
 
						

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dHold the green handle of the drum unit. 
Lift the drum unit up and then pull it out 
until it stops.
 
eRelease the grey lock lever (1) that is on 
the left side of the machine. Lift the front 
of the drum unit up and pull the drum 
unit completely out of the machine using 
the green handles on the drum unit.
 
 
						

							Troubleshooting and routine maintenance
89
C
CAUTION 
Make sure that you use the drum unit 
handles when carrying it. DO NOT hold the 
sides of the drum unit.
  
We recommend that you place the drum 
unit on a clean, flat surface with a piece of 
disposable paper underneath it in case you 
accidentally spill or scatter toner.
  
To prevent damage to the machine from 
static electricity, DO NOT touch the 
electrodes shown in the illustration.
 
 
fThe jammed paper may be pulled out 
with the toner cartridge and drum unit 
assembly, or this may release the paper 
so you can pull it out of the paper tray 
opening.
 
 
						

							90
gPut the drum unit back in the machine as 
follows.
1Make sure that the grey lock 
lever (1) is in the up position and 
put the drum unit in the machine. 
Push down the grey lock lever (1).
 
Note
When you put the drum unit in the 
machine, match the green guides (1) of 
the drum unit handle to the green 
arrows (2) on both sides of the machine.
 
 
 
						

							Troubleshooting and routine maintenance
91
C
2Push the drum unit in until it stops. 
hClose the front cover of the machine. 
iPut the paper tray firmly back in the 
machine.
Paper is jammed at the back of the 
machine
C
If the LCD shows Jam Rear, follow these 
steps:
 
Jam Rear
aPress the cover release lever to open 
the front cover.
 
 
						

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bHold the green handle of the drum unit. 
Lift the drum unit up and then pull it out 
until it stops.
 
cOpen the back cover.  
dPull down the two green levers, one on 
the left-hand-side and one on the right-
hand-side, as shown in the illustration 
below, and then fold down the fuser 
cover (1). 
 
HOT SURFACE 
After you have just used the machine, some 
internal parts of the machine will be 
extremely hot. When you open the front or 
back cover of the machine, DO NOT touch 
the shaded parts shown in the illustration.
 
 
1