Brother DCP 9010CN User Manual

Troubleshooting and routine maintenance53
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Wrinkle
 
„Change to the recommended type of paper.
„ Make sure that the back cover is closed correctly.
„ Make sure that two grey levers inside the back cover are in the up 
position.
„ Make sure that the media type settings in the printer driver and in the 
machine’s Paper Type menu matches the type of paper you are 
using. (See  Acceptable paper and other print media  on page 16 and 
Basic tab  in the Software Users Guide  on the CD-ROM.)
Offset image
 
„...

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Curled or wavy
 
„Choose  Reduce Paper Curl  mode in the printer driver when you do 
not use our recommended paper. (See  Other Print Options (For 
Windows
® printer driver),  Advanced options  (For Windows® 
BR-Script printer driver),  Print Settings (For Macintosh printer driver) 
or  Printer Features  (For Macintosh BR-Script printer driver) in the 
Software Users Guide  on the CD-ROM.)
„ If you do not use the machine often, the paper may have been in the 
paper tray too long. Turn over the stack...

Troubleshooting and routine maintenance55
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Error and maintenance messagesC
As with any sophisticated office product, errors may occur and consumable items may need to be 
replaced. If this happens, your machine identifies the error or required routine maintenance and 
shows the appropriate message. The most common error and maintenance messages are shown 
below.
You can clear most errors and perform routine maintenance messages by yourself. If you need 
more help, the Brother Solutions Center offers...

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Cooling Down
Wait for a whileThe temperature of the drum unit 
or toner cartridge is too hot. The 
machine will pause its current 
print job and go into cooling down 
mode. During the cooling down 
mode, you will hear the cooling 
fan running while the LCD shows 
Cooling Down
, and 
Wait for a while .Make sure that you can hear the fan in the 
machine spinning and that the exhaust outlet 
is not blocked by something.
If the fan is spinning, remove any obstacles 
that surround the exhaust outlet, and...

Troubleshooting and routine maintenance57
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Init Unable XXThe machine has a mechanical 
problem. Do one of the following:
„ Disconnect  the machine from the power 
for several minutes, then reconnect it.
„ If the problem continues, call your 
Brother dealer.
Jam Inside The paper is jammed inside the 
machine. (See 
Paper jams  on page 61.)
Jam Rear The paper is jammed in the back 
of the machine. (See 
Paper jams  on page 61.)
Jam Tray The paper is jammed in the paper 
tray of the machine. (See 
Paper...

58
Print Unable XXThe machine has a mechanical 
problem. Do one of the following:
„ Disconnect the machine from the power 
for several minutes, then reconnect it.
„ If the problem continues, call your 
Brother dealer.
Print Unable 1A One of the issues that can cause 
this error is that condensation 
may form inside the machine after 
a room temperature change. Turn the power switch off and fully open the 
top cover. Leave the machine off and open 
for 30 minutes to remove any condensation 
from inside...

Troubleshooting and routine maintenance59
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1(X) shows the toner cartridge or drum unit colour that is near the end of its life. (K)=Black, (Y)=Yellow, (M)=Magenta, 
(C)=Cyan.
Scan Unable XXThe machine has a mechanical 
problem. Do one of the following:
„ Disconnect  the machine from the power 
for several minutes, then reconnect it.
„ If the problem continues, call your 
Brother dealer.
Short paper The paper size detected is 
shorter than the paper size 
defined in the print job and the 
paper size...

60
Document jamsC
If the document is jammed, follow the steps 
below.
IMPORTANT
After removing a jammed document, 
check that no paper scraps are left in the 
machine that could cause another jam.
 
Document is jammed in the top of the 
ADF unit
C
aTake out any paper from the ADF that is 
not jammed.
bOpen the ADF cover.
cPull the jammed document out to the 
left.
 
dClose the ADF cover.
ePress Stop/Exit .
Document is jammed under the 
document cover
C
aTake out any paper from the ADF that is 
not...

Troubleshooting and routine maintenance61
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Paper jamsC
To clear paper jams, please follow the steps 
in this section.
IMPORTANT
Please confirm that you have installed all 
toner cartridges and drum units in the 
machine. Failure to install these items or 
incorrect installation may cause a paper 
jam in your Brother machine.
 
Note
If the error message remains, open and 
close the top cover and fuser cover firmly 
to reset the machine.
 
Note
The LCD names for the paper trays are as 
follows:• Standard...

62
cMake sure the paper is below the 
maximum paper mark (b) of the paper 
tray. While pressing the green paper-
guide release lever, slide the paper 
guides to fit the paper size. Make sure 
that the guides are firmly in the slots. 
(See  Loading paper in the standard 
paper tray  on page 9.)
dPut the paper tray firmly back in the 
machine.
ePress Mono Start  or Colour Start  to 
resume printing.
Paper is jammed at the output paper 
tray
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When the paper is jammed at the output 
paper tray, follow...