Blackberry Porsche Design P 9982 Smartphone 10 3 2 User Guide

							Troubleshooting:
Phone
I
cant
put
a
call
on
hold
to
answer
an
incoming
call
While on a call, if you answer an incoming call from a different app, your first call might be disconnected 
instead of being put on hold. For example, while on a phone call, if you answer an incoming 
BBM Voice 
call, your current phone call ends.
A message appears on your device to notify you that answering another call will end your current call.
Notifications
and
ringtones
About
notifications
Notification
profiles
You can use the notification profiles on your BlackBerry device to control how youhre alerted to new 
messages and phone calls. By default, your device includes seven notification profiles, including Normal, 
Phone Calls Only, Vibrate Only, Silent, Do Not Disturb, Meeting, and Bedside. Each profile has a default 
setting, but you can customize the settings and change things like the volume level and ringtone. You 
can also add your own notification profiles and customize the settings.
Customized
app
notifications
You can set customized notification settings for apps within a specific profile. App-level customizations 
are set on a per-profile basis, meaning you can set different notification settings for the same app. App 
customizations override the settings for notification profiles.
Contact-specific
notifications
You can set contact-specific notifications that can override the notification settings for profiles and apps,  depending on how the notification settings are set up. The contact customizations can be set to override 
the settings for the notification profiles and any customized app notification settings that you set, or the 
contact-specific notifications can follow the settings.
Level
1
alerts
You can also set Level 1 alerts for specific messages and receive custom notifications for these  messages that override all existing notification settings.
Edit
your
notification
profiles
Tip:
You can view descriptions of the default settings for each notification profile on the Notifications

screen, under Profiles.
1.On the home screen, swipe down from the top of the screen.
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							2.Tap Settings > Notifications.
3.Under Profiles, tap the profile that you want to change.
4.If necessary, to change the description of the profile, tap . Enter a short description of the profile.
5.Change the Sound, Vibrate, Notify
During
Calls, Instant
Previews, or LED settings.
6.If necessary, to set customized notifications that override the settings for the notification profile for specific apps, tap 
Customize
App
Notifications.
Add
notification
profiles
to
your
device
In addition to customizing the default notification profiles on your BlackBerry device, you can also add 
your own profiles to your device.
1.On the home screen, swipe down from the top of the screen.
2.Tap Settings > Notifications.
3.Tap .
4.In the New
Profile field, enter a name for the profile.
5.Tap Create.
6.Change the Sound, Vibrate, Notify
During
Calls, Instant
Previews, or LED settings.
7.If necessary, to set customized app notifications that override the settings for the notification profile, 
tap 
Customize
App
Notifications.
Add
a
notification
profile
to
your
quick
settings
You can add notification profiles to the quick settings on your BlackBerry device so that you can quickly 
change your profiles from your device home screen.
1.On the home screen, swipe down from the top of the screen.
2.Tap Settings > Notifications.
3.Tap .
4.Tap to select the notification profiles that you want to add to your quick settings.
5.To rearrange the order that the profiles are listed in, tap . Touch and hold a notification profile and 
drag it to where you want it to appear in the list. Tap 
.
To select a notification profile, in your quick settings, tap . Scroll through your list of notification 
profiles and tap the one that you would like to set.
Change
your
ringtone
Regardless of which notification profile is set on your BlackBerry device, you can change the ringtone to 
one of the default ringtones included on your device or use a ringtone that you download.
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							Tip:
Ringtones that were available only on devices running BlackBerry 7.1 or earlier are now available on 
your 
BlackBerry 10 device.
1.On the home screen, swipe down from the top of the screen.
2.Tap Settings > Notifications.
3.In the Ringtone drop-down list, tap a ringtone.
To use a song as your ringtone, tap Browse
Music.
Change
the
volume
of
your
notifications
1.On the home screen, swipe down from the top of the screen.
2.Tap Settings > Notifications.
3.To adjust the volume of your notifications, move the slider back and forth.
How
do
I
turn
off
all
sounds
and
ringtones
except
for
calls?
1.On the home screen, swipe down from the top of the screen.
2.Tap  Settings
> Notifications.
3.In the Active
Profile drop-down list, tap Phone
Calls
Only.
Tip:
You can customize the notification settings for the Bedside profile. On the home screen, swipe 
down from the top of the screen. Tap 
 Settings > Notifications. Tap Bedside.
Customize
notifications
for
a
contact
Notifications that you customize for contacts override the notification settings for profiles and apps. For 
example, if sound is turned on for phone notifications for a contact but the sound is turned off for the 
phone, the phone still rings when the contact calls you.
1.On the home screen, swipe down from the top of the screen.
2.Tap  Settings > Notifications.
3.At the bottom of the Notifications screen, tap Contact
Notifications.
4.Tap .
5.Tap a contact.
6.Do any of the following:
tTap Phone
Calls.
tTap Email
Messages.
tTap BBM.
tTap Text
Messages.
tTap Other
Messaging, which includes apps such as Facebook, Twitter, LinkedIn, and more.
7.Do one of the following:
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							tTurn off the All
Notifications switch.
tChange the Sound, Ringtone, Vibrate, LED, or Instant
Previews settings.
Note:
If you set any of the drop-down lists to Profile
Setting, the sound, tone, vibrate, or LED 
settings reflect what is set in the active profile. If you make any changes to the drop-down lists, these  changes override the settings in the active profile.
Contacts that you set customized notifications for are listed on the Contact Notifications screen.
Customize
notifications
for
an
app
When you set a customized notification for an app, you can use that customized notification as the 
default setting for that app in all profiles. Customized app notifications override the notifications in 
profiles, but donht override the customized notifications for contacts.
Note:
The Silent profile overrides all other settings and the BlackBerry device remains quiet, even if you 
set customized notifications for an app.
1.On the home screen, swipe down from the top of the screen.
2.Tap  Settings > Notifications.
3.Tap a profile.
4.Tap Customize
App
Notifications.
5.Tap an app.
6.Change the Sound, Ringtone, Override
Profile
Volume, Vibrate, LED, LED
Color, or Hub

Notification
 settings.
7.To make the updated settings the default notification settings for the app in all of the notification 
profiles, tap 
.
Note:
If Sound, Vibrate, or LED are turned off in a profile, these settings arenht affected by the default 
notification settings that you set.
To return the notifications for the app to the current profile settings, tap .
Turn
off
all
alerts
1.On the home screen, swipe down from the top of the screen.
2.Tap  Settings > Notifications.
3.In the Active
Profile drop-down list, tap Do
Not
Disturb.
Change
the
notification
settings
for
Level
1
alerts
You can create custom notifications for important messages. Level 1 notifications override the  notification settings for all profiles.
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							Note:
To change the notification settings for Level 1 alerts, in the BlackBerry Priority Hub settings, you 
need to first add a rule. In the 
BlackBerry Hub, tap  > . Tap Priority
Hub > . Enter the rule details 
and select the 
Enable
Level
1
Alert checkbox.
1.On the home screen, swipe down from the top of the screen.
2.Tap  Settings > Notifications.
3.At the bottom of the screen, tap Level
1
Settings.
4.Do any of the following:
tTurn on the Sound, LED, or Instant
Previews switch.
tChange the Ringtone or Vibrate settings.
View
and
respond
to
Instant
Previews
You can use the Instant Previews feature to view previews of incoming email messages, BBM 
messages, text messages (SMS and MMS), and more from any application on your BlackBerry device.
When a preview appears at the top of the screen, do one of the following:
tTo view the message in the BlackBerry Hub, tap the preview.
tTo dismiss the preview, tap .
tTo ignore the preview, wait a few seconds until it disappears.
tTo reply to a BBM message or text message without leaving the app that youhre currently in, tap .
Turn
off
Instant
Previews
For some notification profiles, by default, the Instant Previews feature is turned on.
1.On the home screen, swipe down from the top of the screen.
2.Tap  Settings > Notifications.
3.Tap a notification profile.
4.Turn off the Instant
Previews switch.
Respond
directly
to
Instant
Previews
You can use the Instant Previews feature to reply to your BBM messages and text messages (SMS and 
MMS) without leaving the app that youhre currently in.
While youhre responding to a preview, incoming messages outside of the current conversation arenht 
displayed as 
Instant Previews notifications.
1.To respond to Instant Previews, tap .
2.Type your message.
3.Tap Send.
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							About
Lock
Screen
Notifications
You can use the Lock Screen Notifications feature to view the first few lines of your most recent email 
messages, 
BBM messages, text messages, and more on your BlackBerry device without having to 
unlock it.
Turn
off
Lock
Screen
Notifications
By default, Lock Screen notifications are turned on.
1.On the home screen, swipe down from the top of the screen.
2.Tap  Settings > Security
and
Privacy > Lock
Screen.
3.Turn off the Lock
Screen
Notifications switch.
Set
your
screen
to
turn
on
for
new
notifications
You can set your BlackBerry device to turn on when you receive notifications.
1.On the home screen, swipe down from the top of the screen.
2.Tap  Settings > Security
and
Privacy >
Lock
Screen.
3.Turn on the Turn
on
Screen
for
New
Notifications switch.
Set
Lock
Screen
Notifications
to
only
display
the
sender
info
You can set your BlackBerry device to only display the sender information in Lock Screen Notifications 
and to hide the subject and message content.
1.On the home screen, swipe down from the top of the screen.
2.Tap  Settings > Security
and
Privacy > Lock
Screen.
3.Turn on the Show
Sender
Only switch.
Tip:
To collapse the Lock Screen Notifications view so that only the notification icons are visible, swipe 
left or tap an icon.
Troubleshooting:
Notifications
and
ringtones
If the notifications and ringtones on your BlackBerry device arenht functioning in the way that you expect 
them to, consult the following troubleshooting topics.
My
device
doesnht
ring
or
vibrate
when
I
receive
a
call
or
message
Try the following actions:
tOn the home screen, swipe down from the top of the screen. Verify that the Do
Not
Disturb profile 
isnht the active profile.
tIf you created a custom notification for a contact, verify that the Sound and the Vibration settings are 
turned on for the contact.
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							tIf you created app-specific notifications, in the app settings in the active profile, verify that the Sound

and the Vibrate settings are turned on.
My
device
doesnht
display
Instant
Previews
If BlackBerry Balance is set up on your BlackBerry device, messages sent to accounts that are 
associated with your work space arenht displayed as 
Instant Previews.
My
device
doesnht
display
Lock
Screen
Notifications
If BlackBerry Balance is set up on your BlackBerry device, messages sent to accounts that are 
associated with your work space arenht displayed as 
Lock Screen Notifications when your work space is 
locked.
Voicemail
Depending on your service provider, there are two different types of voicemail available on your 
BlackBerry device: standard voicemail and a visual voicemail service.
With standard voicemail, you can set up your voicemail access number and password, so you can 
quickly call in to your voicemail service from the Calls screen in the Phone app.
If you subscribe to a visual voicemail service, you can view a list of your voicemail messages, play your 
voicemail messages, and change various voicemail settings from your 
BlackBerry device, without having 
to call in to your voicemail service. Depending on the features your service provider supports, your  voicemail messages can be automatically downloaded to your device and you can pause, fast-forward, 
or rewind the voicemail message as you listen to it. You can also forward a voicemail message, send a 
reply to the person who left you a voicemail message, or delete a voicemail message from within the 
Phone app or the 
BlackBerry Hub.
Your service provider might automatically delete messages after a certain period of time. If you donht 
want a message to get automatically deleted, you can save it to your device.
Depending on your country or region, a visual voicemail service might not be available. You need to 
subscribe to a visual voicemail service to access the features. Contact your service provider to 
subscribe.
Set
up
your
voicemail
Depending on your wireless service provider, this feature might not be supported. 
1.In the Phone app, swipe down from the top of the screen.
2.Tap  > Voicemail.
3.Type your voicemail access number and password.
After you have set up your voicemail, you can call your voicemail service from the Calls screen in the 
Phone app.
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							Tip:
If you donht know your voicemail access number or password, contact your wireless service 
provider.
Using
a
visual
voicemail
service
Listen
to
a
visual
voicemail
message
1.In the BlackBerry Hub or Phone app, tap a voicemail message.
2.Tap .
Forward
a
visual
voicemail
message
1.In the BlackBerry Hub or Phone app, touch and hold a voicemail message.
2.Tap .
Save
a
visual
voicemail
message
Your service providerhs voicemail system might automatically delete messages after a certain period of 
time. If you donht want a message to get automatically deleted, you can save it to your device.
1.In the BlackBerry Hub, or the Phone app, touch and hold a voicemail message.
2.Tap Save.
Change
your
visual
voicemail
greeting
Your voicemail greeting is the outgoing message that a caller hears before leaving a voicemail message. 
Depending on your wireless service provider, this feature might not be supported. 
1.In the Phone app, swipe down from the top of the screen.
2.Tap .
3.Tap  > Change
Voicemail
Greeting.
4.In the Greeting drop-down list, do one of the following:
tTo play your phone number as your voicemail greeting, tap Phone
Number.
tTo play your name as your voicemail greeting, tap Name.
tTo record a custom voicemail greeting, tap Personal
Message.
Change
your
visual
voicemail
password
Depending on your wireless service provider, this feature might not be supported. 
1.In the Phone app, swipe down from the top of the screen.
2.Tap  > .
3.Tap Change
Password.
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							Prevent
visual
voicemail
messages
from
downloading
while
you
are
roaming
Depending on your wireless service provider, this feature might not be supported. 
1.In the Phone app, swipe down from the top of the screen.
2.Tap  > .
3.Clear the International
Roaming check box.
Deactivate
visual
voicemail
on
your
device
If you deactivate your visual voicemail service on your BlackBerry device, you must contact your 
wireless service provider to reactivate it. 
Depending on your wireless service provider, this feature might 
not be supported. 
1.In the Phone app, swipe down from the top of the screen.
2.Tap .
3.Tap  > Deactivate.
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