Blackberry Porsche Design P 9982 Smartphone 10 3 2 User Guide

							Take care to remember your work space password. If you forget your password, contact your 
administrator to have it reset. If you exceed the number of allowed attempts to enter your work space 
password, your work space and all of its contents are deleted.
Delete
your
work
space
If you no longer want to associate your device with your organizationhs network, you can remove only 
your work space. The apps and files stored in your personal space are left intact.
CAUTION:
Deleting the work space will permanently erase all of the content and files stored within it, 
such as work files, messages, pictures, and videos. To add a work account back to your device, you will 
need to contact your adminstrator.
1.On the home screen, swipe down from the top of the screen.
2.Tap  Settings > BlackBerry
Balance > .
3.Type blackberry.
Tip:
If you plan to give away or recycle your device, remember to delete all of the data on your device by 
performing a security wipe, and remove your SIM card and media card.
Does
my
device
have
BlackBerry
Balance?
BlackBerry Balance is available only on BlackBerry devices associated with an Enterprise Mobility 
Management solution from 
BlackBerry.
To confirm if your device uses BlackBerry Balance, do one of the following:
tOn the home screen, swipe down from the top of the screen. If you see Switch
to
Work or Switch
to

Personal
, BlackBerry Balance is installed.
tOn the home screen, swipe down from the top of the screen. Tap  Settings > About. In the 
Category drop-down list, scroll and look for Work
Space. If you donht see that, or you see Work

Space
Only
, your device isnht set up to use BlackBerry Balance.
How
do
I
set
up
BlackBerry
Balance?
Your administrator must set up BlackBerry Balance and associate your work account with an Enterprise 
Mobility Management (EMM) solution from 
BlackBerry. After your admin sets up BlackBerry Balance, a 
work space is automatically added to your 
BlackBerry device and you are prompted to finish the 
activation.
For more information about EMM solutions from BlackBerry, visit blackberry.com/business.html and 
help.blackberry.com.
What
content
is
in
my
work
space
and
my
personal
space?
If your administrator turns on BlackBerry Balance technology, your device data, apps, and network 
access are separated so that you have a work space and a personal space on your 
BlackBerry device.
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							Work apps that are open appear with the  icon on the home screen.
Depending on the rules set by your administrator, the apps and features that are part of the BlackBerry 
10 OS
 might be available in your work space, personal space, or both. The following table describes the 
default behavior for most 
BlackBerry 10 OS apps. The table doesnht describe the behavior of apps that 
you purchase from 
BlackBerry World or the Amazon Appstore, or that your wireless service provider or 
your administrator send to your device.
Depending on your device model, some of these apps and features might not be available to you.
DescriptionApps
and
featuresThese apps and features are available only in your 
work space and they display work data.tBlackBerry Enterprise IM
tBlackBerry Work Drives
tBlackBerry World o Work
These apps and features are available only in your 
personal space and they display personal data.
You might have access to work contacts in the 
Phone, 
BBM, BBM Meetings, and text messaging 
apps, depending on the rules set by your 
administrator.
tAmazon
tAmazon Appstore
tBBM
tBBM Meetings
tBlackBerry Protect
tBlackBerry Story Maker
tBlackBerry World
tBox
tCalculator
tClock
tCompass
tDropbox
tEvernote
tFacebook
tFoursquare
tGames
tLinkedIn
tMedia card
tPassword Keeper
tMusic
tPhone
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							DescriptionApps
and
featurestSetup
tSIM card
tSmart Tags
tText messaging (SMS and MMS)
tTwitter
tVideos
tVoice dialing
tWeather
tYouTube
These apps and features are available in your work 
space and personal space. Your work data and 
personal data are displayed together.tBlackBerry Assistant
tBlackBerry Blend
tBlackBerry Hub
tBlackBerry Remember
tCalendar
tContacts
These apps and features are available in your work 
space and personal space. Depending on which 
space you open an app in, you can access either 
your work data or personal data. You can open 
two instances of these apps at the same time.
Depending on the rules set by your administrator, 
some apps might not appear in your work space.
tAdobe Reader
tBlackBerry Browser
tBlackBerry Maps
tCamera
tDocuments To Go
tFile Manager
tPictures
tVideo camera
Note:
You can cut, copy, and paste text from apps in your personal space into apps in your work space, 
but you canht cut, copy, or paste text from apps in your work space into apps in your personal space.
Can
I
use
personal
apps
on
my
workhs
network?
If your administrator turns on BlackBerry Balance technology, depending on the rules set by your 
administrator, you or your administrator can allow work apps to access your organizationhs 
Wi-Fi or VPN 
network.
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							On the home screen, swipe down from the top of the screen. Tap  Settings > BlackBerry
Balance. If 
the 
Allow
Personal
Apps
to
Use
Work
Networks switch is on, you can use personal apps on your 
organizationhs network.
If personal apps arenht allowed to use your organizationhs networks and if a personal network isnht 
available, personal apps that need access to the Internet might not work.
Where
is
my
picture
that
I
just
took?
Note:
The camera might not be available depending on your BlackBerry device model.
If your device uses BlackBerry Balance technology, you have a Camera app in your personal space and 
another in your work space. Pictures and videos taken using the camera in your personal space are 
stored in your personal space. All of the files saved to your media card are also stored in your personal 
space. Pictures and videos taken using the Camera app in your work space are stored in your work 
space. Attachments, including picture and video files, saved from work email messages are accessible  only in the work space.
For example, in BBM which is a personal app, to create a profile picture, you can use a picture taken 
using the camera in your personal space or a picture that you downloaded from an email message sent 
to a personal email account. You canht use a picture taken using the camera in your work space or a 
picture that you downloaded from an email message sent to your work account. Personal apps canht 
access pictures and documents in your work space.
Note:
In your work space, if you tap the camera icon at the bottom of the screen , the Camera app 
from your personal space opens in your work space. To open your work space camera, tap the Camera 
app icon 
 on the home screen.
What
happens
to
my
device
data
if
I
leave
my
organization?
If your administrator turns on BlackBerry Balance technology, your administrator can delete your work 
data from the work space on your 
BlackBerry device and leave your personal data and applications 
intact in the personal space. If you store personal data within work apps, for example you add a 
personal contact to the Contacts app in your work space, that personal data is deleted from your device 
when your administrator deletes your work space.
Your administrator can delete all of your device data, including your personal content. This feature helps 
to secure your device if your device was lost or stolen.
Troubleshooting:
Work
space
and
BlackBerry
Balance
My
device
is
quarantined
If your BlackBerry device is quarantined, you receive a notification that you canht access your work 
space until you resolve the problem. When your device is quarantined, you canht access files or email 
messages on your organizationhs network from your device, but you can access files in your work space 
Productivity and workUser Guide264 
						

							that are saved on your device. If your device is quarantined, your administrator might delete some or all 
the data on your device.
Note:
A device can be quarantined only if the work account on the device is associated with an 
Enterprise Mobility Management (EMM) solution from 
BlackBerry.
To remove your device from quarantine, try the following:
tIf services arenht correctly activated on the SIM card in your device, try using a different SIM card or  changing your wireless service plan.
tIf your device is running a version the BlackBerry 10 OS that your organization doesnht support, 
contact your administrator to update to a supported version.
tIf the EMM solution from BlackBerry detects that the security of your device is compromised, contact 
your administrator for information about how to reinstall the 
BlackBerry 10 OS.
If you still canht unlock your work space, contact your administrator.
Remember
Collecting
and
organizing
tasks,
notes,
and
more
with
the
Remember
app
If youhre planning a trip to Paris, you can create a folder called "My Trip to Paris" in the Remember app. 
As youhre browsing the Internet on your device, you can send trip-related websites to the folder. When 
you remember something you need to do before the trip, you can add a to-do item to the folder, and 
add a due date to the item so that you donht forget about it. Everything you need to remember about the 
trip is in one place.
The Remember app is designed to sync with the accounts that you add to your BlackBerry device. If you 
added a work email account to your device, your tasks, notes and flagged messages from your work 
account are kept in sync with the 
Remember app. If you added an Evernote account to your device, you 
can access your 
Evernote notebooks in the Remember app and sync your Remember folders to 
Evernote.
Adding
a
folder,
task
list,
or
an
entry
to
the
Remember
app
Create folders, task lists, or entries in the Remember app to help you stay organized. The more entries 
you add, the easier it is to track items on your to-do list.
Create
a
folder
or
task
list
in
the
Remember
app
1.Tap Notes to create a new folder or Tasks to create a new task list.
2.Tap  > .
3.Type a name for the folder or task list.
4.To sync your folder or task list with an account (for example, an Evernote account), choose an 
account from the 
Save
to drop-down list.
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							5.To change the color of the folder or task list, tap a different color swatch.
6.Tap Save.
Add
an
entry
to
the
Remember
app
When you add an entry to BlackBerry Remember, in most cases you can choose between a note or 
task. Tasks include a completion checkbox and the option to add a due date or reminder. When you 
create a new task, it also appears in the Calendar app. If you add an entry to a folder thaths synced with 
one of your accounts, you might not be able to choose whether the entry is a note or task.
1.Tap Notes or Tasks.
2.Tap .
3.Enter the information for the entry, such as a title, notes, tags, and a due date.
4.Tap Save.
Add
a
due
date
and
reminder
time
to
a
task
When you add a due date to a task in BlackBerry Remember, your BlackBerry device adds the entry to 
the Calendar app. To receive a reminder, you must add a specific reminder time to your task.
1.While youhre adding or changing a task:
tTo add a due date, turn on the Due
Date switch. Tap Date. Select a date.
tTo add a reminder time, turn on the Reminder switch. Tap Date. Select a reminder date and time.
2.Tap Save.
Set
up
a
recurring
task
When you create or change a task in BlackBerry Remember, you can set it to repeat every day, on 
specific days or times, or at specific intervals.
1.While youhre adding or changing a task, tap Recurrence.
2.Do any of the following:
tTo set how often your task repeats, in the Repeats drop-down list, tap an option.
tTo set when the task should end, in the End drop-down list, tap an option.
Add
tags
to
an
entry
Tags help you to categorize your entries. For example, you can add the tag "recipe" to any entries 
containing recipes, and then filter your entries by that tag.
1.In the Remember app, tap an entry.
2.Tap Tags.
3.Type your tag name.
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							Format
the
text
in
an
entry
Depending on the account that your entry is associated with, you might be able to apply formatting to 
italicize, bold, or underline text, create lists, or change the text size and color.
1.In the Remember app, tap an entry.
2.In the Additional
notes field, tap .
Stop
synchronizing
folders
in
the
Remember
app
When you add an email account that is supported by Microsoft Exchange ActiveSync, by default, the 
tasks and notes from that account appear as synchronized folders in the 
Remember app. To stop 
synchronizing these folders:
1.On the home screen, swipe down from the top of the screen.
2.Tap  Settings > Accounts.
3.Tap an account.
4.On the Edit
Account screen, turn off the Sync
Tasks switch.
Record
a
voice
note
in
the
Remember
app
You can use BlackBerry Remember to record voice notes.
1.In a note, a task, or on the Tasks or Notes screen, tap .
2.Tap .
3.Speak your voice note.
4.When youhre finished, tap  > Done.
Tip:
You can also take pictures without leaving the Remember app. To take a picture, in an entry or on 
the 
Tasks or Notes screen, tap .
Send
something
to
the
Remember
app
Using the sharing capabilities of your BlackBerry device, you can send photos, videos, audio files, 
websites, or 
Documents To Go files to BlackBerry Remember.
1.In an app, touch and hold the item that you want to send to the Remember app.
2.Tap  > Remember.
3.Edit the item if necessary.
4.Tap Save.
Changing
a
folder,
task
list,
or
entry
in
the
Remember
app
Change
an
entry
1.In the Remember app, tap an entry.
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							2.Make your changes.
3.Tap Save.
Convert
an
entry
to
a
note
or
a
task
Depending on your email account, when you change an entry in the Remember app, you can convert its 
format, for example, from a note to a task.
1.Tap the folder name or, if your entry isnht saved to a folder, tap Unfiled.
2.Tap Task or Note.
3.Select a folder or tap None.
Move
an
entry
to
a
different
folder
If you have BlackBerry Balance set up on your device, entries associated with a work account canht be 
moved to a non-work folder. Also, if a work folder is specifically meant for notes or tasks (for example, 
folders synced with an email account supported by 
Microsoft Exchange ActiveSync), you might not be 
able to move entries in that folder.
1.In the Remember app, touch and hold an entry.
2.Tap , and select a new location for the entry.
3.Tap Move.
Change
the
color
of
a
folder
or
a
task
list
1.In the Remember app, touch and hold a folder or a task list.
2.Tap .
3.Tap a color.
4.Tap Save.
Delete
a
folder,
task
list,
or
entry
in
the
Remember
app
CAUTION:
If you delete a folder or task list, the entries inside are also deleted.
1.In the Remember app, touch and hold a folder, task list, or entry.
2.Tap .
Viewing
and
searching
your
entries
in
the
Remember
app
There are several ways to sort through or view your entries in the Remember app. You can use the 
search feature to easily find the entries you need.
Search
for
an
entry
in
the
Remember
app
1.Open a folder or task list.
2.In the search field at the top of the screen, start typing a search term.
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							3.Tap a result.
Tip:
You can also use the search field to add an entry. Just start typing and tap Submit.
View
Remember
entries
that
have
the
same
tag
If you added tags to your BlackBerry Remember entries, you can filter entries by those tags.
1.In the Remember app, tap Tags.
2.Tap a tag to view entries with that tag.
Sort
your
Remember
app
entries
Note:
Depending on whether you are sorting tasks or notes, some of these options might not be 
available.
1.Tap .
2.Tap .
3.In the Sort
Order drop-down list, select one of the following:
tDue
Date
tTitle
tCreation
Date
tLast
Modified
Date
Change
the
default
view
in
the
Remember
app
You can set the default view so that when you open BlackBerry Remember, you see whaths important to 
you.
1.In a folder or on the Remember folder screen, swipe down from the top of the screen.
2.Tap .
3.In the Default
View drop-down list, select one of the following:
tTasks
View
tNotes
View
tTags
View
tMost
Recent
Restart the app for the changes to take effect.
Troubleshooting:
Remember
app
I
canht
add
due
dates,
tags,
voice
notes,
or
attachments
to
an
entry
If your entry is in a folder thaths synced with an email account or an Evernote account that you added to 
your 
BlackBerry device, you might not be able to add due dates, tags, or attachments to the entry. Try 
moving the entry into a new folder.
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							I
canht
send
something
to
the
Remember
app
Some items canht be sent directly to BlackBerry Remember. You should be able to send photos, videos, 
audio files, websites, contacts, and 
Documents To Go files to the Remember app.
You might not be able to share certain items into folders that are synced with a work account.
I
canht
open
a
folder
in
the
Remember
app
If your BlackBerry device is set up to use BlackBerry Balance, you might need to unlock your work 
space to access all of your folders and entries.
1.In the Remember app, at the top of the screen, tap Tap
to
Unlock
Work
Space.
2.Enter your work space password.
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