Blackberry Porsche Design P 9982 Smartphone 10 3 1 User Guide

							Deleting
the
data
on
your
BlackBerry
device
After you transfer data to your new BlackBerry 10 device, consider deleting all of the data on your 
previous 
BlackBerry device. A security wipe is designed to permanently delete your data so it canht be 
recovered. This includes email accounts, downloaded apps, media files, documents, browser 
bookmarks, and settings.
When the security wipe is complete, your device turns off automatically. To turn on your device, press 
the Power/Lock key.
Wipe
the
data
on
devices
running
BlackBerry
7
or
later
1.On the home screen of your previous device, click the Options app.
2.Click Security > Security
Wipe.
3.Select all of the items that you want to delete.
4.Type blackbHrry.
5.Tap Wipe
Data.
Wipe
the
data
on
devices
running
BlackBerry
10
OS
1.On your previous device, swipe down from the top of the screen.
2.Tap  Settings.
3.Tap Security
and
Privacy > Security
Wipe.
4.Type blackbHrry.
5.Tap Delete
Data.
If youhre planning to give away or recycle your device, remember to also remove your SIM card and 
media card.
Download
your
apps
from
BlackBerry
World
You can reinstall apps and games that you buy as many times as you need to on the same BlackBerry 
device, and on up to four additional devices, without having to pay for the items again.
1.On your new BlackBerry 10 device, tap the BlackBerry
World icon.
2.Enter your BlackBerry ID username and password.
3.Tap .
4.Tap My
World > My
Apps
&
Games.
5.Tap Available.
tTo reinstall one app or game, tap  next to the app or game that you want to install.
tTo reinstall multiple apps and games, at the bottom of the screen, tap  > . Tap the apps and 
games that you want to reinstall. Tap 
.
Setup and basicsUser Guide41 
						

							Troubleshooting:
Device
Switch
I
canht
switch
my
SIM
card
to
my
new
BlackBerry
10
device
Your BlackBerry device uses a micro SIM card. To get a micro SIM card for your new device, contact 
your service provider.
Some
of
the
data
from
my
previous
device
isnht
on
my
new
device
The type of device you transferred data from and the version of device software on your previous device 
determines what data can be transferred to your new device. For a list of the type of data that is 
transferred, visit 
www.blackberry.com/deviceswitch.
Try any of the following:
tCheck that your personal email accounts have been set up. Email accounts arenht transferred and 
need to be set up in the 
BlackBerry Hub on the device.
tCheck that your work email accounts have been set up. For a Microsoft Exchange ActiveSync email 
account on a 
BlackBerry Enterprise Server, contact your administrator for the information required to 
activate the account.
tLook for memos and tasks in the BlackBerry Remember app.
tTransfer apps by downloading them from the BlackBerry World storefront.
I
canht
transfer
items
using
my
media
card
Try any of the following:
tBack up items from your media card to another source, such as your BlackBerry device built-in 
media storage or your desktop computer. Format your media card or purchase a new media card. 
Save the items that you backed up to the media card and then try transferring the items again.
tUse BlackBerry Link to transfer your info from one device to another. To download BlackBerry Link, 
on your computer, visit 
www.blackberry.com/BlackBerryLink and select the Windows or Mac 
option.
BlackBerry
ID
A BlackBerry ID gives you convenient access to multiple BlackBerry products and services. After you 
create a 
BlackBerry ID, you can use your email address and password to log in to any BlackBerry 
product that supports BlackBerry ID. With BlackBerry ID, you can manage apps that you downloaded 
from the 
BlackBerry World storefront and download the apps when you switch devices. You should sign 
in with the same 
BlackBerry ID on all of your BlackBerry devices.
If you previously created a BlackBerry ID, you must use it when you set up your new device instead of 
creating a new 
BlackBerry ID. You can log in to both a tablet and smartphone using the same 
BlackBerry ID.
Setup and basicsUser Guide42 
						

							Set
up
a
new
BlackBerry
ID
Tip:
Iths important to choose a password that you can remember. For your BlackBerry ID username, be 
sure to use an email address that you use frequently. Recovery details can be sent to the email address 
that you use as your 
BlackBerry ID username if you forget your BlackBerry ID password. The email 
address that you use as a 
BlackBerry ID username doesnht have to be associated with your BlackBerry 
device.
1.To create a new BlackBerry ID when you set up your BlackBerry device, on the BlackBerry
ID

screen, tap Create
New.
2.Complete the instructions on the screen.
Confirm
your
BlackBerry
ID
username
When you create a BlackBerry ID, you receive an email message that allows you to confirm the email 
address that you use as your 
BlackBerry ID. If you forget your BlackBerry ID password, you can reset it 
easily if you confirmed the email address that you use as your 
BlackBerry ID username.
If you didnht confirm the email address that you use as your BlackBerry ID username when you created 
your 
BlackBerry ID, you can receive a new confirmation email message.
1.On the home screen, swipe down from the top of the screen.
2.Tap  Settings > BlackBerry
ID.
3.Tap Confirm. An email message is sent to the email address that you use as your BlackBerry ID.
4.Open the email message and follow the instructions on the screen.
Change
your
BlackBerry
ID
password
1.On the home screen, swipe down from the top of the screen.
2.Tap  Settings > BlackBerry
ID.
3.Tap Change
Password.
Change
your
BlackBerry
ID
information
You can change your username, screen name, first name, or last name.
1.On the home screen, swipe down from the top of the screen.
2.Tap  Settings > BlackBerry
ID.
3.Tap .
Setup and basicsUser Guide43 
						

							Using
your
BlackBerry
ID
to
switch
devices
Using
your
BlackBerry
ID
on
a
new
device
When you switch to a new BlackBerry device, during setup, you will be prompted to enter your 
BlackBerry ID username and password. Iths important to use the same BlackBerry ID that you used on 
your previous device, since many of your apps and settings are associated with your 
BlackBerry ID.
For instance, when you use your existing BlackBerry ID on your new device, you can reinstall apps that 
you downloaded on your previous device from the 
BlackBerry World storefront, if a version of that app 
exists for your new device.
Find
your
BlackBerry
ID
on
your
old
device
If you have previously created a BlackBerry ID and are switching to a new BlackBerry device, iths 
important to sign in using your existing 
BlackBerry ID, as many of your apps and settings are associated 
with it.
1.On the home screen of your old device, click Options.
2.Depending on your device, do one of the following:
tClick Third
Party
Applications > BlackBerry
ID.
tClick Device > BlackBerry
ID.
tClick BlackBerry
ID.
How
do
I
reset
my
lost
or
forgotten
BlackBerry
ID
password?
You can have the instructions about resetting your BlackBerry ID password sent to the email address 
that you use as your 
BlackBerry ID username. For security reasons, your BlackBerry ID password canht 
be reset for you.
Do one of the following:
tTo reset your password on a computer, visit www.blackberry.com/blackberryid. Click Reset
your

password
. Complete the instructions on the screen.
tTo reset your password on your BlackBerry device, when you are prompted to sign in with your 
BlackBerry ID, click Forgot
Password. Answer your security question and complete the instructions 
on the screen.
Once you have completed the steps above, you will receive a password reset email. If you complete the 
steps to reset your password on a computer, the password reset email can only be viewed on a 
computer and isnht delivered to your device. If you follow the steps to reset your password on your 
device, the password reset email will be delivered to your device. Complete the instructions in the email 
to reset your 
BlackBerry ID password.
Setup and basicsUser Guide44 
						

							Phone
and
voice
Phone
While on a call, you can switch between the speakerphone, headset, and handset; mute a call; or start a 
conference call by making another call. You can also open the dial pad, make notes while on a call, and  move a call to 
BBM Video.
Phone
icons
Incoming
calls
IconDescriptionTo answer a call, touch and hold the circle and slide your finger to the left.To decline a call, touch and hold the circle and slide your finger to the right.Send a message with the Reply Now feature.Silence the ring tone.
During
a
call
IconDescriptionTurn on the speakerphoneMute a callTake notes during a callStart a conference callShow the dial padMerge calls to start a conference callPhone and voiceUser Guide45 
						

							IconDescriptionSplit a conference call into multiple callsMove a call to BBM Video
Making
and
receiving
calls
Make
a
call
1.In the Phone app, tap .
2.Dial a number.
3.Tap Call.
Call
a
recent
number
or
speed
dial
contact
1.In the Phone app, tap .
2.Tap a name, number, or speed dial contact.
Tip:
To send a text message to a recent number, beside the number, tap  > .
To call a contact from your keyboard speed dial list, in the Phone app, tap . Press and hold the key 
that you associated with the contact.
Call
someone
from
your
contact
list
1.In the Phone app, tap .
2.Tap a contact.
3.If you have multiple phone numbers for a contact, tap the number that you want to call. For example, 
tap 
Home or Mobile.
Answer
or
decline
a
call
Do one of the following:
tTo answer a call, touch and hold the circle in the middle of the screen and slide your finger to the left. 
Release your finger when the circle covers 
.
tTo decline a call, touch and hold the circle in the middle of the screen and slide your finger to the 
right. Release your finger when the circle covers 
.
Use
Reply
Now
to
send
a
message
to
a
caller
You never have to excuse yourself from a meeting or conversation to answer the phone again. With the 
Reply Now feature, you can send a caller a brief message instead of answering an incoming call. By 
default, if the caller is a 
BBM contact, the Reply Now message is sent as a BBM message. If the caller 
Phone and voiceUser Guide46 
						

							isnht a BBM contact, the Reply Now message is sent as a text message. Depending on the recipient of 
the Reply Now message, additional text messaging charges might apply.
1.When you receive an incoming call, tap  or .
2.Do any of the following:
tTo send one of the default Reply Now messages, tap a message.
tTo compose a new message, tap Custom
Message. Type a message and tap .
Silence
the
ring
tone
when
you
receive
a
call
If you receive a call while your sound or vibration notifications are turned on, you can quickly silence 
your ring tone and stop your device from vibrating. When you silence the ring tone, you can still answer 
or decline the call.
When you receive an incoming call, tap .
Put
a
call
on
hold
While on a call, press and hold  until Call
Held appears on the screen.
Take
notes
during
a
call
While on a call, you can take notes that are saved as entries in BlackBerry Remember.
Tip:
You can turn on the speakerphone before taking notes, so that your hands are free to use the 
keyboard.
1.While on a call, tap .
2.Type your notes and include information such as a title, due date, and tags.
3.Tap Save.
Answering
calls
automatically
You can set up your BlackBerry device to automatically answer calls when you have a Bluetooth 
headset connected, or when you remove your device from a case or holster.
Automatically
answer
or
end
a
call
using
a
case
or
holster
1.In the Phone app, swipe down from the top of the screen.
2.Tap  > Holster.
3.Do any of the following:
tTurn on the Answer
a
Call
by
Removing
Device
From
Holster switch.
tTurn on the End
Call
by
Putting
Device
Back
in
Holster switch.
Automatically
answer
a
call
when
a
Bluetooth
headset
is
connected
1.In the Phone app, swipe down from the top of the screen.
Phone and voiceUser Guide47 
						

							2.Tap  > Bluetooth.
3.Turn on the Automatically
Answer
a
Call
When
Connected
to
a
Headset switch.
When you turn on this feature and you have a Bluetooth headset connected to your BlackBerry device, 
your calls are automatically answered after 5 seconds.
Move
a
call
from
your
headset
to
your
device
When you have a headset connected to your BlackBerry device, incoming calls are automatically 
received on your headset. You can manually move the call back to the device.
While on a call, tap Audio > Handset.
To move a call back to the headset, tap Audio > Headset.
Move
a
call
to
BBM
Video
See who youhre talking to by moving a call to BBM Video. To move a phone call to BBM Video, the 
person youhre talking to must have access to 
BBM Video as well. If you try to start a BBM Video chat 
with someone who isnht a 
BBM contact, you are asked to add the person to BBM before you start your 
BBM Video chat.
While on a call, tap .
Start
a
conference
call
1.While on a call, make or answer another call.
2.To merge the calls, tap .
Answer
a
second
call
while
already
on
a
call
1.If youhre using the call waiting feature, when you receive a call while already on a call, you can do one 
of the following:
tTo put the first call on hold and answer the second call, tap Hold
Current
Call. Touch and hold 
the circle in the middle of the screen and slide your finger to the left. Release your finger when the 
circle covers 
.
tTo end the first call and answer the second call, tap End
Current
Call. Touch and hold the circle 
in the middle of the screen and slide your finger to the left. Release your finger when the circle 
covers 
.
2.If you put the first call on hold, to merge both calls and start a conference call, tap .
To add more people to the conference call, repeat steps 1 and 2.
Make
another
call
while
already
on
a
call
When you make another call while youhre already on a call, your first call is automatically put on hold.
1.While on a call, tap .
Phone and voiceUser Guide48 
						

							2.Do any of the following:
tTap a phone number, name, or speed dial contact.
tTap . Tap a contact.
tTap . Dial a number.
3.To merge both calls and start a conference call, tap .
To add more people to the conference call, repeat steps 1 to 3.
Remove
people
from
a
conference
call
1.While in a conference call, to view the conference call participants, tap  > .
2.Do one of the following:
tTo remove a person from the conference call and hang up, tap .
tTo remove a person from the conference call and keep them in a separate call, tap .
Add
a
contact
or
number
to
your
speed
dial
list
There are two different speed dial lists that you can add contacts or numbers to. You can add a total of 
nine contacts or numbers to the speed dial list on the Calls screen.
 You can also add contacts or 
numbers to the keyboard speed dial list, so that you can dial a number by pressing and holding a single 
key on your keyboard. By default, your voicemail access number is included in your speed dial list.
1.In the Phone app, tap  or .
2.Touch and hold a contact or phone number.
3.Tap .
Add
a
contact
to
your
keyboard
speed
dial
list
1.On the home screen, swipe down from the top of the screen.
2.Tap  Settings > Shortcuts
and
Speed
Dial.
3.On the screen, tap the key that you want to associate with the contact.
4.Tap Speed
Dial.
5.Tap the contact that you want to associate with the key on your keyboard.
To call a contact from your keyboard speed dial list, in the Phone app, tap . Press and hold the key 
that you associated with the contact.
Delete
a
contact
or
number
from
your
speed
dial
list
on
the
Calls
screen
1.In the Phone app, tap .
2.In your speed dial list, touch and hold a contact or number.
3.Tap .
Phone and voiceUser Guide49 
						

							Delete
a
contact
from
your
keyboard
speed
dial
list
1.On the home screen, swipe down from the top of the screen.
2.Tap  Settings > Shortcuts
and
Speed
Dial.
3.Touch and hold a speed dial contact.
4.Tap.
Hide
your
speed
dial
list
on
the
Calls
screen
1.In the Phone app, tap .
2.Swipe down from the top of the screen.
3.Tap .
Call
waiting,
call
forwarding,
and
call
blocking
How
do
I
block
calls?
When you block calls, you can stop all incoming or outgoing calls, and prevent all incoming or all 
outgoing calls when roaming. Contact your service provider for more info on blocking specific phone 
numbers. 
Depending on your wireless service provider, this feature might not be supported. 
1.In the Phone app, swipe down from the top of the screen.
2.Tap  > Call
Blocking.
3.Turn on any of the switches.
The first time that you turn on call blocking, you are prompted to create a password to lock your call 
blocking settings. To change your call blocking password, complete steps 1 and 2, and tap 
.
Turn
on
or
turn
off
call
waiting
Depending on your wireless service provider, this feature might not be supported. 
1.In the Phone app, swipe down from the top of the screen.
2.Tap  > Call
Waiting.
3.Turn on or turn off Call
Waiting.
Set
up
call
forwarding
Depending on your wireless service provider, this feature might not be available.
1.In the Phone app, swipe down from the top of the screen.
2.Tap  > Call
Forwarding.
3.Turn on any of the switches.
4.To change the number that your calls are forwarded to, tap the drop-down list under a switch and 
type a number.
Phone and voiceUser Guide50