Blackberry 9788 Smartphone 6 0 User Guide

Move up a screenPress the Shift key and the Space key.Move down a screenPress the Space key.Move to the top of a message inboxPress TMove to the bottom of a message inboxPress BMove to the next unopened itemPress UMove to the next related messagePress JMove to the previous related messagePress K
File and attachment shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
Search for text in a file or an attachmentPress FMove to the last cursor position...

Troubleshooting: Messages
I can't send messages
Try the following actions:
•Verify that your BlackBerry® device is connected to the wireless network.
•If the menu item for sending a message doesn't appear, verify that you've added an email address, a PIN, or a phone 
number for your contact.
•If you created an email address or added an existing email address to your device using the email setup screen in the Setup  application, verify that you've received an activation message on your...

•If you haven't received a registration message from the wireless network, register your device.On the Home screen or in a folder, click the 
Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the  key > 
Register Now.
•Verify that data service is turned on.
•If you use email filters, verify that the options for email filters are set correctly.
•Verify that email forwarding is turned on and that you've selected all the email folders, including your inbox folder,...

I'm not receiving text messages
Depending on your wireless service plan, this feature might not be supported.
Verify that your BlackBerry® device is connected to the wireless network. If you're not in a wireless coverage area, you should 
receive messages when you return to a wireless coverage area.
Some messages no longer appear on my device
If the application storage on your BlackBerry® device is full or you have more than 65,000 email messages, PIN messages, and 
text messages, your device...

Try the following actions:
•Wait for a few seconds. The email folders might become available after a short period of time.
•Turn off wireless email reconciliation, and then turn it on again.
Related information
Reconcile email over the wireless network, 14
Email filters aren't working correctly
Try the following actions:
•Verify that your email filters are turned on.
•Verify that your email filters appear in the order that you want your BlackBerry® device to apply them to email messages.
Related...

Some features aren't available on my device
The availability of certain features on your BlackBerry® device might be affected by items such as your device model and 
wireless service plan.
Depending on your messaging service plan, some features or options might not be available in the message options on the  Email Preferences screen.
If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or...

Files
File basics
About files and attachments
You can view and download attachments and save them to the BlackBerry® device memory or on a media card. If your email account uses a BlackBerry® Enterprise Server that supports accessing files on your organization's network, you can preview  files from your organization's network and save the files to your device or attach them directly to email messages without downloading them. You can use the Files application to view a list of all the files that...

To stop downloading an attachment, in a message, highlight an attachment that you are downloading. Press the  key > 
Cancel Download.
Search for a file that is saved on your device
1.On the Home screen, click the Media icon.
2.Press the  key > Explore.
3.Navigate to the file.
To view the file, click the file. Depending on the file type, the file might not appear in its original format.
Related information
About files and attachments, 93
Search for a file that is saved on your organization's network,...

Send a file as an attachment
To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
1.On the Home screen or in a folder, click the Media icon or Files icon.
2.Find and highlight a file.
3.Press the  key > Send.
4.Click a message type.
Related information
I can't attach a file to a text message, 113
Open a link in a file or an...

•To move a file, click Cut. Navigate to a location. Click Paste.
•To rename a file, click Rename. Type a name for the file. Click Save.
•To delete a file, click Delete.
Open a password-protected .pdf file
To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
1.In a .pdf file, when the "Password protected document" message...