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Blackberry 9720 Smartphone 7 1 User Guide

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Page 131

In a spreadsheet
Move to a specific cellPress GView the content of a cellPress the Space keySwitch worksheetsPress V. Click a worksheet.View or hide columns or rowsPress H
In a presentation
Switch presentation viewsPress MMove to the next slide when viewing a presentation in slide viewPress NMove to the previous slide when viewing a presentation in 
slide viewPress PMove to the last cursor position after closing and reopening  a presentation that you were viewing in text view or in text  and slide...

Page 132

3.Type a signature.4.Press the  key > Save. 
Your signature is added to your email after you send it.
Delete the disclaimer from an email
If your email account uses a BlackBerry Enterprise Server that supports this feature, the BlackBerry Enterprise Server 
might add a disclaimer to your email after you send it.
When you are composing an email, press the  key > Remove Disclaimer. 
To add the disclaimer again, press the  key > Add Disclaimer.
Change the email address that you use to send messages or...

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2.Press the  key > Options > Message Display and Actions. 
3.Clear the Auto More checkbox.
4.Press the  key > Save. 
To download more of an email, press the  key > More or More All.
Turn on or turn off read receipts
Before you begin: Depending on your wireless service provider or administrator, you might not be able to perform this task, 
or some of the options might not appear.
1.On the home screen, click the Messages icon.
2.Press the  key > Options > Email Preferences. 
3.If the Message Services field...

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4.Press the  key > Save. 
Set the importance level for text messages that you send
Before you begin: Depending on your wireless service provider, the Priority field might not be available.
If you change the importance level for text messages, a high priority indicator  or low priority indicator  appears on your 
BlackBerry smartphone beside every text message that you send. If the recipient's device model and messaging 
application supports importance levels for messages, the importance level will...

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2.Press the  key > Options. 
3.In the MMS section, set the Multimedia Reception field and Automatic Retrieval field to Home Only.
4.Press the  key > Save.
Turn on or turn off word substitution for text messages
1.On the home screen, click the Text Messages icon.
2.Press the  key > Options. 
3.In the SMS Text section, select or clear the Disable Word Substitution checkbox.
4.Press the  key > Save. 
Set how long your service center attempts to send text messages
If you send a text message and it can't...

Page 136

Troubleshooting: Messages application
I can't send messages
Try the following actions:
•Verify that your BlackBerry smartphone is connected to the wireless network.
•If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN, or a phone number for your contact.
•If you created an email address or added an existing email address to your smartphone using the email setup screen in  the Setup application, verify that you have received an activation...

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Internet Service. If you haven't received an activation message (the message might take a short period of time to 
arrive), in the Setup application, open the email setup screen to send a service book to your smartphone.
•If you haven't received a registration message from the wireless network, register your smartphone. On the home 
screen or in a folder, click the 
Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the 
 key > Register Now.
•Verify that data...

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I can't use a shortcut to view one type of message in a 
message inbox
If you switch BlackBerry smartphones and you restore smartphone data from your previous smartphone to your current 
smartphone, the message inbox shortcuts for your previous smartphone replace the message inbox shortcuts for your 
current smartphone.
To view the shortcuts for viewing one type of message in a message inbox, view your list of saved searches.
Some features aren't available on my smartphone
The availability of...

Page 139

Related information
Receive only the first section of long email messages,132
Troubleshooting: Email
Email messages aren't reconciling over the wireless network
Try the following actions:
•Verify that your BlackBerry smartphone is connected to the wireless network.
•Verify that wireless email reconciliation is turned on.
•Reconcile email messages manually.
A message, attachment, or Google Mail conversation is cut short or 
doesn't appear
Try the following actions:
•Wait for a short period of...

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•Wait for a few seconds. The email folders might become available after a short period of time.
•Turn off wireless email reconciliation, and then turn it on again.
Related information
Reconcile email over the wireless network manually,97
Email filters aren't working correctly
Try the following actions:
•Verify that your email filters are turned on.
•Verify that your email filters appear in the order that you want your BlackBerry smartphone to apply them to email 
messages.
Related information
Email...
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