Bizfon 680 Instructions Manual

Bizfon Owner’s Guide11
Section 2
Setting up to Handle 
Inbound Calls
IntroductionThis section provides information about how 
to set up your Bizfon to handle inbound tele-
phone calls. 
Inbound call handling refers to how calls are 
handled as they come in to the Bizfon 680. 
This section provides information on how to 
configure the inbound call greeting options 
for the automated attendant day and after 
hours modes, how to configure the recep-
tionist’s extension, and how to set up infor-
mation...

Section 2 Setting up to Handle Inbound Calls
12 Bizfon, Inc.
the receptionist, press 0, or wait and you 
will be transferred.”
You can use this generic greeting, record 
your own, or purchase a professionally 
recorded greeting by calling Bizfon Cus-
tomer Care at 299. 
Tips for writing a greeting: 
• Write down what you plan to say.
• Include all of a caller’s options. (See 
sample greeting below.)
• Describe each option before telling the 
caller what number to press (for exam-
ple, “For a list of...

Section 2 Setting up to Handle Inbound Calls
Bizfon Owner’s Guide13
Changing the System Day 
Greeting
You can change the system greeting at any 
time. Before changing it, we recommend that 
you write it down and practice speaking it 
before making the recording.  
To change the default system day greeting, 
do the following: 
1. Pick up any BizTouch telephone exten-
sion and press the SETTINGS button. If 
using a non-BizTouch telephone, press  
to enter Personal Settings, then continue 
to the next...

Section 2 Setting up to Handle Inbound Calls
14 Bizfon, Inc.
After Hours Mode
The Bizfon After Hours mode enables you to 
set up your system for operation after normal 
business hours.
When After Hours mode is enabled, the Biz-
fon plays a selected After Hours Greeting, 
then it rings all extensions. After a specified 
number of rings, calls are directed to the 
Receptionist’s mailbox at extension 201.
To enable After Hours Mode:
1. Pick up any extension.
2. Press  
for Personal Settings.
3. Enter the...

Section 2 Setting up to Handle Inbound Calls
Bizfon Owner’s Guide15
using a non-BizTouch telephone, press  
to enter Personal Settings, then continue 
to the next step.
2. Dial extension 200 to access General Set-
tings.
3. Press  
to change the Automated Atten-
dant greeting. 
4. Press  
to change the After Hours greet-
ing. 
5. The current greeting is played and you 
are prompted to accept the greeting or 
change it.
6. Press  
to record the After Hours greet-
ing.
7. Press any key when done...

Section 2 Setting up to Handle Inbound Calls
16 Bizfon, Inc.
Call Routing 
Directly to a 
Specific Exten-
sionYour Bizfon 680 can be configured to 
answer a particular incoming telephone line 
and immediately ring a specific extension. 
This can be configured by Bizfon Customer 
Care at extension 299.  When configured this 
way, Day and Night modes are ignored.  
Changing the 
List of After 
Hours Exten-
sionsIf you do not wish all extensions to ring in 
After Hours Mode, you can contact Bizfon 
Customer...

Section 2 Setting up to Handle Inbound Calls
Bizfon Owner’s Guide17
Choosing how calls are handled 
when the receptionist is not 
available
If the receptionist is on the phone or if he has 
enabled Do Not Disturb on his phone, an 
inbound caller will be presented with the fol-
lowing choices:
“ is 
not available. Press 1 to leave a mes-
sage; to try another extension, dial it 
now; or for more options, press *.”
Additionally, the Bizfon 680 automated 
attendant can be configured to ring a given 
set of...

Section 2 Setting up to Handle Inbound Calls
18 Bizfon, Inc.
3. Follow the prompts.
Informational 
MessagesThe Bizfon 680 supports two informational 
messages. Informational messages are typi-
cally used to provide specific information to 
callers.
In your system greeting you should refer to 
the information available in the informa-
tional messages and instruct callers how to 
access the mailboxes. For example, your sys-
tem greeting might sound something like 
this: 
“Thank you for calling HomeSteader...

Section 2 Setting up to Handle Inbound Calls
Bizfon Owner’s Guide19
1. Pick up any BizTouch telephone exten-
sion and press the SETTINGS button. If 
using a non-BizTouch telephone, press  
to enter Personal Settings, then continue 
to the next step. 
2. Dial extension 200 and enter the Owner 
Password, if configured, to access Gen-
eral Settings.
3. Press  to select System Greetings. 
4. Press  
to select Create an Informational 
Message. 
5. Press the number associated with the 
informational...

Section 2 Setting up to Handle Inbound Calls
20 Bizfon, Inc.
Music-on-HoldYou can enable music-on-hold so that callers 
can listen to music or a pre-recorded looping 
message. 
To enable music on hold, you need to con-
nect an audio device, such as a CD player or 
a tape deck, to your Bizfon. See Section 4 for 
information on connecting an audio device 
to the Bizfon 680.