ATT Spirit Training Workbook Manual

Conference
Conducting A Conference Call
There probably isn’t any telephone feature more intimidating than setting up a
conference call. People fear not getting all the parties connected, or worse yet, cutting
someone off once s/he’s in on the call. Fortunately, with the SPIRIT system, setting up
conference calls is a very simple process.
The procedure for adding internal people to a call varies only slightly from adding
outside parties. We’ll take them a step at a time always with the assumption that...

Conference
NOW YOU TRY IT . . l
ACTIONOUTCOME
On a 24-Button Phone:
1. Press the HOLD/PAUSE button.
The outside party will be placed on
hold; the caller cannot hear you or be
heard.
2. Press the INTERCOM button.
3. Press the auto-dial button of the
inside party you want to connect.
4. Press the CONFERENCE button.
5. Press the button of the originalThe outside party, the inside party, and
outside party you placed on hold.yourself will be on the line together.
You can add on another inside party by...

Conference
Adding An Outside Line To A Call
The procedure for bringing on more than one outside caller is the same for 6- and
24-button phones. Again, let’s start with the assumption that you are already on the
phone with one outside party.
1.
2.
3.
4.
5.
ACTIONOUTCOME
Press the HOLD/PAUSE button.The outside party will be placed on
hold; not hearing or you being heard.
Press a line button not in use.You’ll hear a dial tone.
Dial the number of the outside partyYou will be connected with that party.
you...

Conference
Additional Conference Call Functions
l
l
lYou can place an entire conference call on hold by pressing the HOLD/PAUSE button.
You can go back to it by pressing any line button if it involves outside callers or
INTERCOM if there’s an inside person involved in the call.
You, as originator of a conference call, can drop a line by first pressing the RECALL/
DROP button and then the line button (or INTERCOM) you want to drop. The other
way is for the party to hang up. Note: If the outside party...

Station Paging
Making An Announcement To All System Users
You desperately need to talk to Amelia, one of your co-workers. You’ve tried dialing her
intercom extension but there’s no answer. She must be somewhere in the building. You
can try paging her.
1.
2.
3.
4.
To make a station page:
ACTION
Press the INTERCOM button.
Lift the receiver and press the
SPEAKER button.
Dial “61.”
Make the announcement.
If your system has a loudspeaker paging system an you want the announcement to be
OUTCOME
You will hear a...

Leaving Messages
Leaving Messages For Another
When you leave your hotel room and the front desk takes a call for you, the operator
notifies you by turning on a “message light” in your room. The SPIRIT system has the
capability to leave messages, too –
much as in a hotel. You merely have to arrange it
with another person (the receptionist, a co-worker).
Let’s assume you and your colleague Mark have an arrangement whereby you take and
leave messages for one another. You have just received a call from...

Message Indicator
Responding To The Message Indicator
Let’s assume this time that your Message Indicator is on. You call your colleague Mark
for the update. After he relays the message, you hang up. You message light is still on.
To turn it off:
1.
2.
3.
4.
ACTION
Press the INTERCOM button.
OUTCOME
Lift the receiver.You will hear a dial tone and the
intercom light will go on.
Dial “ # ” and “6”.
Hang up the receiver.Your message light will go off.
By the way, if you happened to call Mark to get the...

Do Not Disturb
Do Not Disturb
The Do Not Disturb feature is handy for those times when you do not want to be
disturbed for any reason. A deadline is only an hour away, a very important client is
meeting with you in your office, or you want to finally get through that stack of mail
without getting sidetracked.
To turn 
off the ringer on your phone:
1.
2.
3.
ACTIONOUTCOME
Press the INTERCOM button.
Lift the receiver or press the
You will hear a dial tone and the
SPEAKER button.intercom light will go on....

Additional Features
Additional Standard SPIRIT System Features
There are a few other things about the SPIRIT system that you should know. Some are
relevant to particular services that a telephone company provides. We suggest you
review them in case you have one of these services.
Changing To Touch Tone
To send access codes for special services, sometimes you need a “tone” on your
telephone. The SPIRIT system can be installed for use with rotary (pulse) or touch tone
services. If your local telephone...

PROGRAMMABLE FEATURES
Programmable Feature Introduction
In addition to the SPIRIT system features built into the system, there are some that you
can progam yourself.
First, you can store numbers into the memory of your phone. “Personal SpeedCall”
numbers would include those people you call frequently and maybe those whose
numbers you would rather not look up in a directory.
Second, if you have a 24-button phone, you have two programmable options: 1) manual
intercom signal, and 2) all-call or loudspeaker...