ATT Spirit Training Workbook Manual

							S   P   I   R   I   T™
C o m m u n i c a t i o n s   S y s t e m
U s e r   T r a i n i n g   W o r k b o o k
AT&T 
						

							CONTENTS
TABLE OF CONTENTS
WELCOME
Using Other Training Materials
TELEPHONE OVERVIEW
Recognizing a Call by Ringing Patterns
Flashing Light Patterns
Adjusting the Ringer, Receiver, & Speakerphone Volume
STANDARD FEATURES INTRODUCTION
Placing an Outside Call Using the Receiver
Placing an Outside Call Using the Speakerphone
Placing an Internal Call
Answering an Outside Call
Answering an Internal Call
Hands Free Answering on Intercom
Muting Office Sounds
Re-Calling Without Redialing
Reserving a Line
Picking Up Another’s Call
Placing a Call on Hold
Being Reminded of a Call on Hold
Transferring a Call
Getting Back a Transferred Call
Conducting a Conference Call
Adding an Outside Line to a Call
Additional Conference Call Functions
Making an Announcement to All System Users
Responding to a Page
Leaving Messages for Another
Responding to the Message Indicator
Do Not Disturb
Additional Standard SPIRIT System Features
PROGRAMMABLE FEATURES INTRODUCTION
The SpeedCall Feature
Storing Personal SpeedCall Numbers
Using SpeedCall
Changing Personal SpeedCall Numbers
Programmable Features only for 24-Button Phones
CUSTOMIZED FEATURES
System Features
Telephone Features
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i 
						

							Getting Started
WELCOME
Using This Self-Guided Workbook
Welcome to the SPIRIT Communications System!
You are about to become acquainted with an easy-to-use communications system. In
about one hour you will know how to use the many features of AT&T’s SPIRIT
Communications System.
Your phone is ready to use the moment it is installed. It offers all of the features you’ll
probably ever need. But if you want to get a little fancier, you have some options, too.
This Workbook will be the primary tool in teaching yourself to use the system. It will
present most of the SPIRIT system’s features to you as follows:
l   A brief description of the feature.
l   An example of how you might use the feature.
l   The step-by-step actions to take in using the feature.
l   The results you can expect from that feature.
Some SPIRIT system features must be programmed into the system. For those, you will
be guided to the programming procedure. All of the custom features are in a separate
section near the back of the Workbook. Because many of the programmable features
affect all phones in the system, someone in your organization should be the System
Administrator to make any necessary changes.
1 
						

							Getting Started
Using Other Training Materials
In addition to this Self-Guided Workbook, you have access to other materials to help you
use your telephone system. They are:
l
l
lThe User Manual – A twenty-page booklet that summarizes how to use all of the
features of the system. It also tells you which customized features are available.
The 
Reference Card – A two-sided card enclosed in a clear vinyl envelope that
abbreviates even further how to use the system’s basic features. It also has a place
for you to record the names and “SpeedCall” code numbers of those people whom
you call frequently. The Reference Card is small enough to sit near or under your
phone for quick reminders of how to use it.
The 
Administration Manual – A detailed manual that describes how to program the
customized features. One Administration Manual comes with each system. The System
Administrator in your organization will be responsible for implementing the customized
features. S/he will keep the Administration Manual and use it as needed.
If possible, team up with one or more SPIRIT system users in your organization and go
through this workbook together. This will be especially helpful when practicing the
intercom features. While you may also find this Workbook useful as a reference later, we
recommend that for your first time through you follow it the way it is presented. Begin
here and move page-by-page to the end.
Good Luck!
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							TELEPHONE OVERVIEW
SPIRIT System Telephones
Your SPIRIT system telephone looks like one of the drawings below:
Identify which one you have.
6-Button Telephone24-Button Telephone
3 
						

							Recognizing Calls
Recognizing A Call By Ringing Patterns
You will be able to tell what type of call is coming in by listening to the ring. It will
sound differently for different calls.
l
l
l
l
lWhen a call comes in from the OUTSIDE, you will hear TWO SHORT RINGS repeated
until you answer.
When you are being called by INTERCOM from another SPIRIT user in your
organization, you will hear ONE LONG RING.
When a call is being TRANSFERRED to you, you will hear ONE SHORT RING, ONE
LONG RING.
If you have transferred a call and it goes unanswered, or if you have reserved a line
that is busy and it becomes available, you will hear THREE SHORT RINGS.
When a call comes in and your telephone is in use, you will hear ONE LOW-VOLUME
RING.
Recognizing A Call By Flashing Light
Whenever there is a call either from the outside or internally, there will be a flashing
light. You can tell how that call is being handled by looking at the pattern of the flash of
the indicator Light. Indicator lights are located next to, and correspond with, the Line
Buttons. (NOTE: Not all of the available lines will necessarily be used on your system.
The SPIRIT system model 308 has a maximum of three lines, and the SPIRIT system
model 616 has a maximum of six.)
6-Button24-Button
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							Light Patterns
Flashing Light Patterns
The flashing light patterns will vary as follows:
l
l
l
l
l
lIf you are using a particular line, the corresponding light will repeat a VERY LONG
ON and VERY SHORT OFF pattern.
If someone else is using a line, the corresponding light you see on your phone will be
steadily ON.
When a call is coming in, you will see repeated a LONG ON, LONG OFF pattern.
When someone has not answered a call you have transferred or a line that you have
reserved becomes available, you will see repeated a SHORT ON, SHORT OFF
flashing pattern.
When you place a call on hold, the light next to that line will show a SHORT ON,
VERY LONG OFF flash pattern.
If someone else on the system places a call on hold, you will see on your phone TWO
SHORT ONS, VERY LONG OFF pattern.
As you progress further in this Workbook and try out various features, we will remind
you which light flash patterns to look for.
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							Volume Control
Adjusting The Ringer, Receiver, And Speakerphone Volume
Maybe you don’t want to turn your ringer off, but you would like to make it quieter.
When lifting the handset, you might like to increase the volume of the voice on the
other end. And when you are using the speakerphone, you might want to lower the
volume to avoid disturbing your officemate. To adjust each of these volumes individually,
look to the VOLUME CONTROL on the phone.
Ringer Volume
The phone must not be in use when you are adjusting the ringer volume (i.e., you must
not be on the phone). However, you may adjust the volume while the phone is ringing.
ACTIONOUTCOME
1. Press the “UP” arrow to RAISEYou will hear a brief ring at the new
the volume level.
louder volume.
2. Press the “DOWN” arrow toYou will hear a brief ring at the new
LOWER the volume level.
quieter volume.
NOW YOU TRY IT . . .
Follow each of the two action steps and listen for the outcome. Adjust the
volume to your liking.
Receiver Volume
You can only adjust the volume of the receiver while you are using the handset on a
call. While the outside person is talking, move the VOLUME control up and down until
the voice you hear on the receiver is at an acceptable level.
Speakerphone Volume
You can only adjust the volume of the voice coming out of the telephone speaker while
you are using the speakerphone on a call. While the outside person is talking, move the
VOLUME control up and down until the voice you hear over the speakerphone is at an
acceptable level.
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							STANDARD FEATURES
Standard Feature Introduction
As we said earlier, the telephone sitting in front of you probably has all the features you
will ever need built right into it. The standard telephone features in the SPIRIT system
include:
l
l
l
l
l
l
l
l
lPlacing a call to an outside party.
Placing an intercom call to someone in your organization.
Answering an outside call.
Answering an intercom call.
Placing a call on hold.
Transferring a call.
Talking to more than one party at a time.
Making an announcement throughout the system.
Knowing, by looking at your phone, that someone else in your organization has a
message for you.
Turning your phone off to outside and transferred calls.
l
For the next several pages you will learn how to use these features.
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							Outside Call
Placing An Outside Call Using The Receiver
Your system may be set up so all you have to do to get an outside line is:
1.
2.
ACTION
Pick up the receiver.
OUTCOME
You’ll hear a dial tone; an indicator
light will go on next to the line you
have accessed. If the above does not
happen when you pick up the receiver,
your system may be programmed with
the Auto Line Selection 
off. If so, you
also need to press a line button. Find
out how your system is programmed
from your System Administrator.
Dial the number you want. (If yourYou’ll be connected with the outside
system is part of a larger PBX or
party.
switchboard system, dial the PBX
code first.)
Even if your system is programmed with the Auto Line Selection feature on, you will still
need to press a button if you want a 
specific line (e.g., a WATS line). When you want to
use it, press the corresponding line button before you pick up the receiver and dial.
Placing An Outside Call Using The Speakerphone
If you have used a speakerphone before, you know how convenient it is. The SPIRIT
system allows you to listen and talk to another party without having to use the receiver.
Think of all the times that would be handy: When you want to write or type notes while
on the phone; when you are calling an information service that has a recorded message
such as the weather, time, or stock report; when you call a company and are put on
hold.
Another great use for the speakerphone is to share your phone conversation with one or
more persons in your office.
You can use the receiver and the speakerphone interchangeably for all SPIRIT system
features. When you want to place or answer a call from an outside caller without lifting
the receiver, following these steps:
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