ATT Spirit Training Workbook Manual

							SpeedCall
The SpeedCall Feature
The SPIRIT Communications System can store seventy numbers in its memory. These
are 
“system SpeedCall” numbers. Fifty of them (codes 30-79) are available for use by
people throughout the system even those whose phones are outward or toll restricted.
Twenty (codes 80-99) can be dialed only by those with unrestricted telephones. See the
description of customized “Outside Service” in the Administration Manual for more detail
on the optional restriction feature.
The numbers you typically store are those that people in your organization call regularly:
distributors, suppliers, vendors, affiliates, etc. It is common to store emergency numbers
in memory such as the police and fire department. You can also store long-distance
access codes and information numbers (555-1212). When you want to reach those
people, you need only dial an assigned two-digit code rather than the full number. The
decision maker may already have some or all of those seventy numbers decided. Find
out. If not, you may want to be involved in that decision. Instructions for storing the
system SpeedCall numbers are in the Administration Manual.
But in addition to those seventy numbers you personally may store up to sixteen
numbers of your own into the memory. These are your 
“personal SpeedCall” numbers.
They would include people you call frequently that are not included in the system’s
seventy numbers. You might store your home number or your spouse’s office. The two-
digit codes selected for each of your personal SpeedCall numbers must be between
“10” and “25.” For instance, you cannot store a personal number with the code “36.”
Also note that set #10 is used in conjunction with the Administration Switch on the
Controller to set 
system SpeedCall numbers. For setting personal SpeedCall numbers,
the person using set #10 must store them when the Administration Switch on the
Controller is 
off.
If you have a 6-button phone. . .
Store your personal SpeedCall numbers and record them on the paper label that fits
above the line buttons on your phone.
If you have a 24-button phone. . .
You will find an auto-dial button for each of the sixteen numbers you store (numbers
10-25) with a label next to it for recording the party’s name.
Now that you have the basics, let’s try storing a few numbers.
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							SpeedCall
Storing Personal SpeedCall Numbers
When you are ready to store your personal numbers, first make up a list of the
people/organizations you want and their actual numbers. Then you will be able to store
them all at once.
ACTION
For a 6-Button Phone:
1.Press the INTERCOM button.
OUTCOME
You will hear a dial tone and the
intercom light will go on.
2.
3.
4.
5.
6.
7.
8.
9.
10.
Lift the receiver or press the
SPEAKER button.
Dial “ H ” and “0.”
Dial the number you want to
store. (If you make an error while
entering the number just press the
INTERCOM button with the light on
and enter the number again.)
Press the MEMORY button.
Dial a two-digit code (10-25).The number is now stored in the
system’s memory. The next time you
want to call that number you need
only dial the two-digit code.
You may store additional numbers as follows:
Dial the number you want to
store.
Press the MEMORY button.
Dial a different two-digit code.The second number is now stored.
You may continue for all sixteen
numbers.
When you are finished storing
numbers, hang up the receiver
OR press SPEAKER.
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							SpeedCall
ACTION
For a 24-Button Phone:
1.
2.
3.
4.
5.
Press the INTERCOM button.
Lift the receiver or press the
SPEAKER button.
Dial “ H ” and “0.”
Dial the number you want to store.
(If you make an error while entering
the number, just press the
INTERCOM button with the light on
and enter the number again.)
Press the auto-dial number where
you want the number stored.
You may store additional numbers as follows:
6. Dial the number you want stored.
7. Press a different auto-dial number.
8. When you are finished storing
numbers, hang up the receiver OR
press SPEAKER.
OUTCOME
You will hear a dial tone and the
intercom light will go on.
The number is now stored in the
system’s memory. The next time you
want to call that number you need
only press the auto-dial button.
The second number is now stored.
NOW YOU TRY IT . . .
If you have a 6-button phone, follow STEPS 1-10 on the previous page
using two frequently called numbers. With a 24-button phone, follow
STEPS 1-8 on this page. You can always erase or change the numbers
later. When you’re done, try calling those two numbers. Learn how on
the next page . . .
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							SpeedCall
Using SpeedCall
Now that you have stored a few numbers, let’s try calling them.
For a 6-Button Phone:
ACTION
1. Press the MEMORY button.
OUTCOME
The speakerphone automatically
comes on. If you want to use the
receiver, lift it.
2. Dial the two-digit code that goesYou will be connected with that party
with the number you want to reach.as if you had dialed the actual
Use this procedure for calling
number.
Personal and System SpeedCall
numbers.
For a 24-Button Phone, Personal SpeedCall Numbers:
1. Press the auto-dial number of theYou will be connected as if you had
party you want to reach.dialed the actual number. The
speakerphone will automatically turn
on. If you want to use the receiver, lift
it.
For a 24-Button Phone, System SpeedCall Numbers:
1. Press the MEMORY button.Speakerphone automatically turns on.
If you want to use the receiver, lift it.
2. Dial the two-digit code of the partyYou will be connected as if you had
you want to reach.dialed the actual number.
NOW YOU TRY IT . . .
Try the numbers you stored (previous page). Follow the appropriate steps
above depending on whether you have a 6- or 24-button phone.
Changing Personal SpeedCall Numbers
It is likely that numbers you call most frequently will change over time. To change a
Personal SpeedCall number simply program over the existing number. The procedure is
exactly the same as that used originally to store Personal SpeedCall numbers.
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							Programmable Features
Programmable Features ONLY For 24-Button Phones
The 24-button phone is generally used by someone who is responsible for answering
and transferring many calls (usually a boss, secretary, or front desk receptionist). If you
have the 24-button SPIRIT system set, you may notice that two of your line buttons have
not yet been discussed. Buttons 1 through 6 are for placing and receiving outside calls.
Buttons 10 through 25 are the auto-dial buttons for storing personal SpeedCall numbers
and for calling intercom extensions. Buttons 26 and 27 are programmable for one of two
functions.
As a person dealing in a heavy volume of calls, you may need to do two things
frequently: 1) contact one particular intercom extension even when that person is on a
call (e.g., the boss), and 2) page people over the speakerphone or loudspeaker (if you
have a paging system). You can program your phone so that when you want to use
those features you need only press one button (26 or 27) to accomplish them. Here’s
how.
1.
2.
3.
4.
5.
To program the manual intercom signal on a 24-button set:
ACTIONOUTCOME
Press the INTERCOM button.
Lift the receiver or press theYou will hear a dial tone and the
SPEAKER button.intercom light will go on.
Dial “ H ” and “0” (zero).
Dial the intercom extension of the
station you wish to signal with a
tone.
Press the button you want to
program (either 26 or 27).You’ll hear a confirmation tone. That
button when pressed will give off a
signal through the speakerphone at
that station. The signal will occur for
as long as you hold the button, even
when the phone is in use, but not if
Do Not Disturb is on.
NOW YOU TRY IT . . .
Ask a co-worker to stand near his or her phone while you program your
number 26 or 27 button. Follow STEPS 1 through 5 above, and then
press and hold the programmed button. Ask your co-worker to report
what was heard at his or her phone.
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							Programmable Features
To program one-touch paging feature on a 24-button set:
ACTION
OUTCOME
1.Press the INTERCOM button.
2.Lift the receiver or press theYou will hear a dial tone and the
SPEAKER button.
intercom light will go on.
3.Dial “ H ” and “0” (zero).
4.Dial “61” to program for paging
through all intercom extensions; Dial
“60” to program for paging through
the optional loudspeaker (if you
have one).
5.Press the button you want toYou will hear a confirmation tone. That
program (26 or 27).
button when pressed will set the
system up for you to make an
announcement. You need only press it
and speak. All intercom extensions not
in use will receive the all-station page.
When you have finished your page, just press the SPEAKER button to hang up.
NOW YOU TRY IT . . .
Using a different button than the one you just tried with the one-touch
intercom signal, follow STEPS 1 through 5 above. Then press that
programmed button and page someone. You might first want to tell that
person what you are doing so s/he isn’t alarmed.
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							Programmable Features
To erase the 24-button programmable features:
ACTION
1.
2.
3.
4.
5.
Press the INTERCOM button.
Lift the receiver or press the
SPEAKER button.
Dial “ H ” and “0” (zero).
Press memory.
Press the button (26 or 27) with the
feature you wish to erase.
OUTCOME
You will hear a dial tone and the
intercom light will go on.
You will get a confirmation tone.
Now when you press that button
nothing will happen. The feature you
had programmed in is no longer
active.
NOW YOU TRY IT . . .
Take either of the features you just programmed on buttons 26 and 27
and erase it. Follow STEPS 1 through 5 above, and then test it by
pressing the button from which you erased the programmed feature.
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							CUSTOMIZED FEATURES
Customized Features
Besides the SPIRIT system features already described, there are a few more available.
These customized features may or may not be useful in your organization. The System
Administrator will probably decide which programmable features are applicable. The
System Administrator programs these features using the Controller and set #10. The
Administration Manual will guide him or her in plannning which features to program and
actually programming them.
There are two types of customized features: 1) SYSTEM features and 2) TELEPHONE
features. System features affect the whole system. Telephone features are programmed
to affect specific phones.
System Features
To give you an idea of the customized options available that affect all phones when
implemented:
l
lAutomatic Privacy prevents others from joining in on your call without your
permission. Your system may have been installed that way. It can be programmed
such that you have the option of bringing other intercom extensions in without using
the Conference Call feature.
Held Call Reminder reminds you that you’ve placed a call on hold. As installed it
signals you every one minute. It can be programmed to not remind you, or to do it
every two, three, or four minutes.
Telephone Features
Examples of those features which can be programmed into specific telephones are:
lAutomatic Line Selection which allows you to just pick up the receiver to get an
outside line. This is useful for “reserving” specific lines for particular personnel. Or
your telephone can be programmed so that the line button must be pressed to get an
outside line.
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							Customized Features
lLine Ringing Options are available to allow people a choice in how they are notified
of an incoming call. The system is installed with Normal Ringing. Also available is
Abbreviated Ringing (rings for twelve seconds only), Delayed Ringing (line doesn’t
start ringing until twelve seconds after call comes in), and No Ringing. Delayed
Ringing is handy when arranging a back-up person to answer calls that a receptionist
may be unable to get. If s/he doesn’t answer a call within twelve seconds, it will
automatically begin ringing at the back-up station. The No Ringing option is good for
lobbies or conference rooms.
There are more. 
All customizing involves the “Controller” which is a boxlike device
mounted near the incoming telephone lines, and the intercom #10 telephone set. If
you do not yet have a System Administrator in charge of maintaining and
programming the SPIRIT Communications System, someone should be designated.
That person will then be responsible for implementing the already mentioned
customized features and the others outlined in the Administration Manual.
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