ATT Spirit Training Workbook Manual

							Conference
Conducting A Conference Call
There probably isn’t any telephone feature more intimidating than setting up a
conference call. People fear not getting all the parties connected, or worse yet, cutting
someone off once s/he’s in on the call. Fortunately, with the SPIRIT system, setting up
conference calls is a very simple process.
The procedure for adding internal people to a call varies only slightly from adding
outside parties. We’ll take them a step at a time always with the assumption that you
are adding onto an existing call between you and an outside party.
Adding An 
Intercom Extension To A Call:
If your SPIRIT system is installed with the Auto Privacy feature on, other people in your
organization cannot accidentally pick up a busy line and intrude on a call. This also
means that a person at another station can’t just join in on an outside call. S/he must
be brought in through a conference call. (If the system is programmed with the Auto
Privacy feature 
off, others can join in by pressing the outside caller’s line button.)
ACTION
On a 6-Button Phone:
1.
2.
3.
4.
5.
Press the HOLD/PAUSE button.
OUTCOME
The outside party will be placed on
Press the INTERCOM button.
Dial the intercom extension of the
hold; the caller cannot hear you or be
heard.
You will reach that station.
inside party you want to connect.
Press the CONFERENCE button.
Press the button of the original
outside party you placed on hold.The outside party, the inside party, and
yourself will be on the line together.
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							Conference
NOW YOU TRY IT . . l
ACTIONOUTCOME
On a 24-Button Phone:
1. Press the HOLD/PAUSE button.
The outside party will be placed on
hold; the caller cannot hear you or be
heard.
2. Press the INTERCOM button.
3. Press the auto-dial button of the
inside party you want to connect.
4. Press the CONFERENCE button.
5. Press the button of the originalThe outside party, the inside party, and
outside party you placed on hold.yourself will be on the line together.
You can add on another inside party by repeating the process.
We really encourage you to practice this one. It will give you the
confidence to freely use this necessary feature. Ask a couple of helpful
people to give you a hand; one on the outside and one inside. Start by
calling your friend on the outside and explaining that you will be setting
up a conference call. Then add one or two inside people to the call.
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							Conference
Adding An Outside Line To A Call
The procedure for bringing on more than one outside caller is the same for 6- and
24-button phones. Again, let’s start with the assumption that you are already on the
phone with one outside party.
1.
2.
3.
4.
5.
ACTIONOUTCOME
Press the HOLD/PAUSE button.The outside party will be placed on
hold; not hearing or you being heard.
Press a line button not in use.You’ll hear a dial tone.
Dial the number of the outside partyYou will be connected with that party.
you want to connect.
Press the CONFERENCE button.
Press the line button of the originalThe two outside parties and yourself
outside caller you placed on hold.will hear each other and be heard.
You can connect up to four parties including yourself by calling them on different lines
and placing them all on hold. When you have everyone you want, press the
CONFERENCE button and any one of the held lines. Then press CONFERENCE again,
and another line. Keep doing this until all parties have been connected.
NOW YOU TRY IT . . .
Find two or more friends on the outside who are willing to become part
of a conference call. Start by calling one of them and follow STEPS 1
and 2 above. Use your second friend as the outside party in STEP 3.
Follow the remaining steps.
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							Conference
Additional Conference Call Functions
l
l
lYou can place an entire conference call on hold by pressing the HOLD/PAUSE button.
You can go back to it by pressing any line button if it involves outside callers or
INTERCOM if there’s an inside person involved in the call.
You, as originator of a conference call, can drop a line by first pressing the RECALL/
DROP button and then the line button (or INTERCOM) you want to drop. The other
way is for the party to hang up. Note: If the outside party hangs up, the line will 
not
be dropped from the call automatically.
NOTE: When one person (with the exception of the person who started the conference
call) drops out of a conference call the others remain connected. When you, as the
originator of the conference call, hang up, the call ends.
Additional information on conferencing can be found in The Administration Manual.
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							Station Paging
Making An Announcement To All System Users
You desperately need to talk to Amelia, one of your co-workers. You’ve tried dialing her
intercom extension but there’s no answer. She must be somewhere in the building. You
can try paging her.
1.
2.
3.
4.
To make a station page:
ACTION
Press the INTERCOM button.
Lift the receiver and press the
SPEAKER button.
Dial “61.”
Make the announcement.
If your system has a loudspeaker paging system an you want the announcement to be
OUTCOME
You will hear a dial tone and the light
will go on.
You will be connected with the
intercom extensions of everyone in the
system.
Your announcement will be heard at
each station in the system except at
those which have the Do Not Disturb
feature 
on.
made over the loudspeakers, follow STEPS 1-4 above except dial “60” instead of “61.”
Responding To A Page
Amelia, sitting in a colleague’s office, wants to respond to the voice heard on the
speakerphone.
ACTIONOUTCOME
1. Lift the receiver or press theYou will be connected with the person
SPEAKER button at whatevermaking the page. All other intercom
station you are.extensions will be unable to respond to
the page as soon as one person lifts
the receiver or presses the SPEAKER
button. The call then becomes a
regular phone call, with nothing further
being heard over all system speakers.
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							Leaving Messages
Leaving Messages For Another
When you leave your hotel room and the front desk takes a call for you, the operator
notifies you by turning on a “message light” in your room. The SPIRIT system has the
capability to leave messages, too –
much as in a hotel. You merely have to arrange it
with another person (the receptionist, a co-worker).
Let’s assume you and your colleague Mark have an arrangement whereby you take and
leave messages for one another. You have just received a call from someone wanting to
phone:
ACTION
For a 6-Button Phone:
1.
2.
3.
4.
talk to Mark who has gone to lunch. To turn on the Message Indicator light at Mark’s
OUTCOME
Press the INTERCOM button.
Lift the receiver or press the
You will hear a dial tone and the
SPEAKER button.
intercom light will go on.
Dial “ H ” and “6.”You will hear a confirmation tone.
Dial Mark’s intercom extension
The message light at Mark’s desk will
number.go on and stay on. Since he has a
message agreement with you, he
knows he is to call you for the
For a 24-Button Phone:
1.Press the INTERCOM button.
2.Lift the receiver or press the
SPEAKER button.
3.Dial “ H ” and “6.”
4.Press the auto-dial button for Mark’s
extension.
messages.
You will hear a dial tone and the
intercom light will go on.
You will hear a confirmation tone.
The message light at Mark’s desk will
go on and stay on.
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							Message Indicator
Responding To The Message Indicator
Let’s assume this time that your Message Indicator is on. You call your colleague Mark
for the update. After he relays the message, you hang up. You message light is still on.
To turn it off:
1.
2.
3.
4.
ACTION
Press the INTERCOM button.
OUTCOME
Lift the receiver.You will hear a dial tone and the
intercom light will go on.
Dial “ # ” and “6”.
Hang up the receiver.Your message light will go off.
By the way, if you happened to call Mark to get the message and his line was busy or
there was no answer, you can activate his message light by dialing “ 
H ” and “6” before
you hang up. Now when he sees his light on he will phone you and you can get your
message.
NOW YOU TRY IT . . .
. . .both leaving a message and getting one. Seek out a willing co-
worker to watch his or her Message Indicator while you follow STEPS 1
through 4 on the previous page. Walk over to your co-worker’s desk and
help him or her to turn off the Message Indicator by following STEPS 1
through 4 on this page.
IMPORTANT: You should only make this arrangement with one other
person in your organization. Otherwise you won’t know who to call for the
message when your message light is on.
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							Do Not Disturb
Do Not Disturb
The Do Not Disturb feature is handy for those times when you do not want to be
disturbed for any reason. A deadline is only an hour away, a very important client is
meeting with you in your office, or you want to finally get through that stack of mail
without getting sidetracked.
To turn 
off the ringer on your phone:
1.
2.
3.
ACTIONOUTCOME
Press the INTERCOM button.
Lift the receiver or press the
You will hear a dial tone and the
SPEAKER button.intercom light will go on.
Dial “ H ” and “2.”The light above the MUTE button will
blink ON and OFF as a reminder that
the Do Not Disturb feature is on. Your
phone will not ring for incoming,
transferred or intercom calls.
To turn the ringer back 
on:
1. Press the INTERCOM button.
2. Lift the receiver or press the
You will hear a dial tone and the light
SPEAKER button.will go on.
3. Dial “ # ” and “2”.Your phone will ring for the next
incoming or transferred call.
NOTE: When your Do Not Disturb feature is in use, an outside caller will hear your
phone ring as usual. An inside caller will hear a busy signal.
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							Additional Features
Additional Standard SPIRIT System Features
There are a few other things about the SPIRIT system that you should know. Some are
relevant to particular services that a telephone company provides. We suggest you
review them in case you have one of these services.
Changing To Touch Tone
To send access codes for special services, sometimes you need a “tone” on your
telephone. The SPIRIT system can be installed for use with rotary (pulse) or touch tone
services. If your local telephone service happens to be rotary, you can change to touch
tone with the press of a button on your phone.
ACTIONOUTCOME
1.
2.
3.
Dial the number to your service.
Press “ 
H .”
Dial your access code.You will be able to use the service
requiring touch tone.
Switchhook Flash
“Switchhook Flash” allows you to disconnect a caller and get a dial tone. Pressing the
Recall/Drop button is the same as hanging up, but by using the Recall/Drop button you
will get a dial tone immediately. It can be used when making many calls in a row
instead of hanging up between them. And if you have a PBX system or electronic
central office custom calling features, the switchhook flash (or “drop” button) is used to
access the features.
To use the switchhook flash with the SPIRIT system you:
ACTIONOUTCOME
1. Press the RECALL/DROP button.You will disconnect with the party on
the other end of the line, and receive
a dial tone.
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							PROGRAMMABLE FEATURES
Programmable Feature Introduction
In addition to the SPIRIT system features built into the system, there are some that you
can progam yourself.
First, you can store numbers into the memory of your phone. “Personal SpeedCall”
numbers would include those people you call frequently and maybe those whose
numbers you would rather not look up in a directory.
Second, if you have a 24-button phone, you have two programmable options: 1) manual
intercom signal, and 2) all-call or loudspeaker paging.
Read on to learn how to take advantage of these useful features.
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