ATT Spirit Training Workbook Manual
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S P I R I T™ C o m m u n i c a t i o n s S y s t e m U s e r T r a i n i n g W o r k b o o k AT&T
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CONTENTS TABLE OF CONTENTS WELCOME Using Other Training Materials TELEPHONE OVERVIEW Recognizing a Call by Ringing Patterns Flashing Light Patterns Adjusting the Ringer, Receiver, & Speakerphone Volume STANDARD FEATURES INTRODUCTION Placing an Outside Call Using the Receiver Placing an Outside Call Using the Speakerphone Placing an Internal Call Answering an Outside Call Answering an Internal Call Hands Free Answering on Intercom Muting Office Sounds Re-Calling Without Redialing Reserving a Line Picking...
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Getting Started WELCOME Using This Self-Guided Workbook Welcome to the SPIRIT Communications System! You are about to become acquainted with an easy-to-use communications system. In about one hour you will know how to use the many features of AT&T’s SPIRIT Communications System. Your phone is ready to use the moment it is installed. It offers all of the features you’ll probably ever need. But if you want to get a little fancier, you have some options, too. This Workbook will be the primary tool in...
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Getting Started Using Other Training Materials In addition to this Self-Guided Workbook, you have access to other materials to help you use your telephone system. They are: l l lThe User Manual – A twenty-page booklet that summarizes how to use all of the features of the system. It also tells you which customized features are available. The Reference Card – A two-sided card enclosed in a clear vinyl envelope that abbreviates even further how to use the system’s basic features. It also has a place for...
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TELEPHONE OVERVIEW SPIRIT System Telephones Your SPIRIT system telephone looks like one of the drawings below: Identify which one you have. 6-Button Telephone24-Button Telephone 3
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Recognizing Calls Recognizing A Call By Ringing Patterns You will be able to tell what type of call is coming in by listening to the ring. It will sound differently for different calls. l l l l lWhen a call comes in from the OUTSIDE, you will hear TWO SHORT RINGS repeated until you answer. When you are being called by INTERCOM from another SPIRIT user in your organization, you will hear ONE LONG RING. When a call is being TRANSFERRED to you, you will hear ONE SHORT RING, ONE LONG RING. If you have...
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Light Patterns Flashing Light Patterns The flashing light patterns will vary as follows: l l l l l lIf you are using a particular line, the corresponding light will repeat a VERY LONG ON and VERY SHORT OFF pattern. If someone else is using a line, the corresponding light you see on your phone will be steadily ON. When a call is coming in, you will see repeated a LONG ON, LONG OFF pattern. When someone has not answered a call you have transferred or a line that you have reserved becomes available, you...
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Volume Control Adjusting The Ringer, Receiver, And Speakerphone Volume Maybe you don’t want to turn your ringer off, but you would like to make it quieter. When lifting the handset, you might like to increase the volume of the voice on the other end. And when you are using the speakerphone, you might want to lower the volume to avoid disturbing your officemate. To adjust each of these volumes individually, look to the VOLUME CONTROL on the phone. Ringer Volume The phone must not be in use when you are...
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STANDARD FEATURES Standard Feature Introduction As we said earlier, the telephone sitting in front of you probably has all the features you will ever need built right into it. The standard telephone features in the SPIRIT system include: l l l l l l l l lPlacing a call to an outside party. Placing an intercom call to someone in your organization. Answering an outside call. Answering an intercom call. Placing a call on hold. Transferring a call. Talking to more than one party at a time. Making an...
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Outside Call Placing An Outside Call Using The Receiver Your system may be set up so all you have to do to get an outside line is: 1. 2. ACTION Pick up the receiver. OUTCOME You’ll hear a dial tone; an indicator light will go on next to the line you have accessed. If the above does not happen when you pick up the receiver, your system may be programmed with the Auto Line Selection off. If so, you also need to press a line button. Find out how your system is programmed from your System Administrator....