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ATT Spirit Training Workbook Manual

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S   P   I   R   I   T™
C o m m u n i c a t i o n s   S y s t e m
U s e r   T r a i n i n g   W o r k b o o k
AT&T 

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CONTENTS
TABLE OF CONTENTS
WELCOME
Using Other Training Materials
TELEPHONE OVERVIEW
Recognizing a Call by Ringing Patterns
Flashing Light Patterns
Adjusting the Ringer, Receiver, & Speakerphone Volume
STANDARD FEATURES INTRODUCTION
Placing an Outside Call Using the Receiver
Placing an Outside Call Using the Speakerphone
Placing an Internal Call
Answering an Outside Call
Answering an Internal Call
Hands Free Answering on Intercom
Muting Office Sounds
Re-Calling Without Redialing
Reserving a Line
Picking...

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Getting Started
WELCOME
Using This Self-Guided Workbook
Welcome to the SPIRIT Communications System!
You are about to become acquainted with an easy-to-use communications system. In
about one hour you will know how to use the many features of AT&T’s SPIRIT
Communications System.
Your phone is ready to use the moment it is installed. It offers all of the features you’ll
probably ever need. But if you want to get a little fancier, you have some options, too.
This Workbook will be the primary tool in...

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Getting Started
Using Other Training Materials
In addition to this Self-Guided Workbook, you have access to other materials to help you
use your telephone system. They are:
l
l
lThe User Manual – A twenty-page booklet that summarizes how to use all of the
features of the system. It also tells you which customized features are available.
The 
Reference Card – A two-sided card enclosed in a clear vinyl envelope that
abbreviates even further how to use the system’s basic features. It also has a place
for...

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TELEPHONE OVERVIEW
SPIRIT System Telephones
Your SPIRIT system telephone looks like one of the drawings below:
Identify which one you have.
6-Button Telephone24-Button Telephone
3 

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Recognizing Calls
Recognizing A Call By Ringing Patterns
You will be able to tell what type of call is coming in by listening to the ring. It will
sound differently for different calls.
l
l
l
l
lWhen a call comes in from the OUTSIDE, you will hear TWO SHORT RINGS repeated
until you answer.
When you are being called by INTERCOM from another SPIRIT user in your
organization, you will hear ONE LONG RING.
When a call is being TRANSFERRED to you, you will hear ONE SHORT RING, ONE
LONG RING.
If you have...

Page 7

Light Patterns
Flashing Light Patterns
The flashing light patterns will vary as follows:
l
l
l
l
l
lIf you are using a particular line, the corresponding light will repeat a VERY LONG
ON and VERY SHORT OFF pattern.
If someone else is using a line, the corresponding light you see on your phone will be
steadily ON.
When a call is coming in, you will see repeated a LONG ON, LONG OFF pattern.
When someone has not answered a call you have transferred or a line that you have
reserved becomes available, you...

Page 8

Volume Control
Adjusting The Ringer, Receiver, And Speakerphone Volume
Maybe you don’t want to turn your ringer off, but you would like to make it quieter.
When lifting the handset, you might like to increase the volume of the voice on the
other end. And when you are using the speakerphone, you might want to lower the
volume to avoid disturbing your officemate. To adjust each of these volumes individually,
look to the VOLUME CONTROL on the phone.
Ringer Volume
The phone must not be in use when you are...

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STANDARD FEATURES
Standard Feature Introduction
As we said earlier, the telephone sitting in front of you probably has all the features you
will ever need built right into it. The standard telephone features in the SPIRIT system
include:
l
l
l
l
l
l
l
l
lPlacing a call to an outside party.
Placing an intercom call to someone in your organization.
Answering an outside call.
Answering an intercom call.
Placing a call on hold.
Transferring a call.
Talking to more than one party at a time.
Making an...

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Outside Call
Placing An Outside Call Using The Receiver
Your system may be set up so all you have to do to get an outside line is:
1.
2.
ACTION
Pick up the receiver.
OUTCOME
You’ll hear a dial tone; an indicator
light will go on next to the line you
have accessed. If the above does not
happen when you pick up the receiver,
your system may be programmed with
the Auto Line Selection 
off. If so, you
also need to press a line button. Find
out how your system is programmed
from your System Administrator....
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