ATT Spirit Training Workbook Manual

Outside Call
ACTIONOUTCOME
1. Press the SPEAKER button.
You will hear a dial tone, an indicator
light will go on next to the speaker
button and next to the line you have
accessed.
You will be connected with the outside
party. You will be able to hear and
speak to the other person. 2. Dial the outside number you want.
NOW YOU TRY IT . . .
Think of someone on the outside who is not likely to be too busy and call
that person. Use the receiver initially, and then during the conversation
press the SPEAKER...

Internal Call
Placing An Internal Call
Calling someone on the intercom is a simple matter of pressing the intercom button
before contacting the other party. Find out what your extension number is and those of
your co-workers. The procedure on a 6-button phone is slightly different than on a
24-button phone.
ACTION
On a 6-Button Phone:
1. Press one of the INTERCOM
buttons.
2. Lift the receiver or press the
SPEAKER button.
3. Dial the intercom extension number.
On a 24-Button Phone:
OUTCOME
You will hear...

Answering Calls
Answering An Outside Call
You can recognize an outside call by TWO SHORT RINGS at your phone. You merely:
ACTIONOUTCOME
1. Lift the receiverYou will be connected with the person
who is calling you. As you are talking,
ORnotice the indicator light flashing a
VERY LONG ON, SHORT OFF
Press the SPEAKER button.PATTERN. (If a co-worker is on a line,
you will see a STEADY ON light.)
In addition to hearing the two short rings, you will see repeated a LONG ON, LONG
OFF pattern to help identify the...

Answering Calls
Hands Free Answering On Intercom
There may be an occasion where you will want to respond to an Intercom call without
necessarily being near your phone. You might be sitting at a conference table in your
office and waiting for another person in your organization to phone in the name of a
client. Rather than having to get up to answer the call, you would like to get the
information from where you are sitting.
The SPIRIT system allows this with its “HFAI” feature — Hands Free Answer on...

Mute/Re-Call
Muting Office Sounds To A Caller
If you are talking to an outside party and want others in your office to take part in the call,
you can use the speakerphone. Those in the room and the outside party can speak to
and hear each other.
On occasion, however, you might want to confer with someone in your office while
talking to an outside party without that party hearing your discussion. For example, you
want to confer with your supervisor as the outside party is trying to negotiate a price....

Reserving Line
Reserving A Line
Many organizations now have special long-distance lines; for example, a WATS line that
allows you to make long-distance calls at a reduced rate. Let’s say you want to make a
lengthy long-distance call and plan to use the WATS line but someone else is using it.
Rather than constantly checking your phone to see if the indicator light is off (signifying
the line is not in use), you would like to be notified when it’s available.
With the SPIRIT system, you may reserve a line...

Picking Up Call
Picking Up Another’s Call
Suppose your co-worker in the office next to you has stepped out for coffee. You hear
his phone ring with the two short rings of an outside call. You want to answer it for him.
Rather than running to his desk and risk missing the call, you answer it from your own
desk.
ACTIONOUTCOME
On a 6-Button Phone:
1.
2.
3.
4.Press the INTERCOM button.
Lift the receiver or press the
SPEAKER button.
Dial “ H ” and “8.”
Dial the intercom extension number
of the station...

Hold
Placing A Call On Hold
You will need to place calls on hold for a variety of reasons - to check your calender, to
ask a colleague’s opinion, to get a file from your cabinet.
It’s simple, and the same for both intercom and outside calls.
ACTIONOUTCOME
1. Press the HOLD/PAUSE button.The call will remain connected but the
caller will not hear anything nor be
heard. The light will repeat SHORT
ON, VERY LONG OFF while the
person is holding.
To prevent those at other stations from accidentally picking up...

Transferring Calls
Transferring A Call
Sometimes calls come in to your phone that should have gone to someone else’s. Or
you may finish talking with someone and want to reroute the call to another internal
person. Transferring with the SPIRIT system is easy.
ACTIONOUTCOME
On a 6-Button Phone:
1.
2.
3.Press the TRANSFER button.Call is automatically placed on “hold”
such that the caller cannot hear you or
be heard.
Dial the intercom extension numberThe person at that station will hear
of the person to whom...

Transferred Calls
Getting Back A Transferred Call
When calling someone it’s aggravating to be transferred and then only hear endless
ringing – the person isn’t there. Usually you have to hang up and call back to leave a
message with someone. With the SPIRIT system, callers are automatically “sent back”
to the original person whom they were talking. If you send a call to a line that is
busy, the busy party will hear an abbreviated ring. If s/he doesn’t answer it within twelve
seconds the call will return...