ATT Passageway For Partner Communications System User Guide

Using AT&TBuzz
When running in Match to AT&TCall File mode, AT&TBuzz enables you
to specify how and when the card associated with an incoming call
appears. You can select one of the following options for displaying the
associated card (via the Options item from the Setup menu):
—
—
—On Button Selection
Sets AT&TBuzz to display the associated card when you select
the Show Card button in the Tool bar or the Show Card option
from the Controls menu. If you perform either action, the
associated card appears....

Using AT&TBuzz
To help you handle your incoming calls more quickly and easily, AT&TBuzz
enables you to set the following options:
n
n
nwhat should be done with the active call when you attempt to answer
another incoming call. You can manually select to place on hold or drop
the active call every time or you can set AT&TBuzz to either drop the
active call automatically or place the call on hold automatically.
whether AT&TBuzz automatically inspects every incoming call that rings
at your telephone (that...

Using AT&TBuzz
n
n
n
or an area that does not pass Caller ID to your area, you will not
receive Caller ID for this call. Instead, you will receive the message Out
of Area.
the message Private, which indicates that there was no Caller ID for
the associated call. This message appears when you receive a call from
a telephone number that has instructed the telephone company to block
Caller ID. This is common for people who have unlisted telephone
numbers and do not want other people to find out their...

Using AT&TBuzz
If you are using AT&TBuzz in Match to AT&TCall File mode, it is important to
realize that the Caller ID you receive from a caller does not always match the
telephone number that you may dial for that person. For example, suppose
you have a friend whose company has a telephone system with more than one
outside line. You know that this, person’s phone number is 555-8888, and you
have this information in a card in the associated AT&TCall file. Since this
person’s company has more than one...

Using AT&TBuzz
Running AT&TBuzz
In order to run AT&TBuzz, you must access Windows and open the program
group that contains the AT&T PassageWay applications. To run AT&TBuzz,
just double-click on the AT&TBuzz icon. The AT&TBuzz icon appears on the
bottom of your PC screen.
Helpful Hints
When using AT&TBuzz, keep in mind the following information:
n
n
n
nIf you have programmed a Caller ID Inspect button, do not answer calls
until the PARTNER system has completed inspecting them. If you pick
up the handset...

Using AT&TBuzz
Tasks
This section provides the tasks that you will perform while using AT&TBuzz.
Accessing the Log Viewer
To access the Log Viewer from AT&TBuzz:
1.Select Accessories from the controls menu.
A submenu appears.
2.Select Call Log.
The Log Viewer window appears.
For information on Log Viewer tasks, refer to Chapter 6.
Answering a Call
To answer a call:
System Phone
1.Select the call record of the call you want to answer in the call record
list box.
The selected call record is highlighted....

Using AT&TBuzz
Standard Phone
/NOTE:
For standard phones, it is important for you to select the Select
button from the Tool bar when multiple calls are present at the
extension. This is the only way for you to make sure you will
answer the call that you want.
1.Select the call record of the call you want to answer in the call record
list box.
The selected call record is highlighted.
2.Select the Select button from the Tool bar.
A dialog box appears, instructing you to lift the handset.
3.Lift the handset...

Using AT&TBuzz
Changing the AT&TCall File Associated
with AT&TBuzz
You can change the AT&TCall file that is associated with AT&TBuzz while you
are running AT&TBuzz in Match to AT&TCall File mode.
/NOTE:
You can only change the AT&TCall file associated with
AT&TBuzz when no calls are appearing at the phone.
To change the file:
1.Select Run Mode. . . from the Setup menu.
The Run Mode dialog box appears.
2.Click the mouse in the AT&TCall File box and enter the name of the file
that you want to associate...

Using AT&TBuzz
To add a new card:
1.
2.
Select the call for which you want to create a new card in the
associated AT&TCall file.
The selected call record is highlighted.
Select the New Card button in the Tool bar or New Card from the
Control menu.
The AT&TCall New Card window appears. If there is Caller ID
information in the currently selected call record, that information appears
in the bottom telephone number field in the card.
Exiting AT&TBuzz
To exit AT&TBuzz, select Exit from the Setup menu....

Using AT&TBuzz
Setting AT&TBuzz for Auto-Hold
You can set AT&TBuzz to automatically place on hold the current incoming call
and answer another incoming call when you select another call and then select
the Answer button. To set Auto-Hold:
1.Select Options. . . from the Setup menu.
The Options dialog box appears.
2.Select the Auto-Hold First Call in the Answering Second Call group.
3.Select the OK button.
/NOTE:
Auto-Hold only applies if you answer the call from the AT&TBuzz
window. If you answer the...