ATT Passageway For Partner Communications System User Guide

Troubleshooting
4.
5.
If the number dialed includes extra unexpected digits either before or
after the number, you probably have a dialing prefix and/or suffix
enabled for all cards in this bank. To disable an unwanted prefix or
suffix, select Dial Options from the Setup menu and select the
checkboxes to disable the prefix or suffix. Remember that prefixes and
suffixes apply to every number on every card in a given bank, so do not
make changes to them unless you wish these changes to apply to all of
the...

Troubleshooting AT&TSet
Troubleshooting
This section describes some common problems you might encounter while
using AT&TSet. For each problem, a strategy is presented that you can follow
to isolate and solve your problem.
Problem 1: AT&TSet does not permit you to program or read your
telephone
AT&TConnect must be running in order for AT&TSet to program and/or read
your telephone. If these options are disabled under the File menu, run
AT&TConnect. After your telephone has been initialized, these options...

Troubleshooting
2.Double-click on the AT&TConnect icon to display its window, then select
Configure System. . . from AT&TConnect’s Setup menu. Note that
all PassageWay applications (other than AT&TConnect) must be closed
in order to select this option. If any applications are still running, this
option will be disabled.
3.Consulting the System Manager of your PARTNER system if necessary,
verify that the settings in this dialog box are correct for your PARTNER
system.
4.Run AT&TSet again. If AT&TSet...

Troubleshooting
Problem 3: AT&TSet gives you an error message while programming
your telephone (Attempt to replace feature X with feature Y
failed. . .)
This error occurs whenever AT&TSet attempts to program a particular feature
and the PARTNER system does not permit the operation to take place.
Generally, AT&TSet knows which operation the PARTNER system will permit
and which it will not, and you will generally not be able to select invalid
features for a given button. However, if your telephone’s...

Troubleshooting
Troubleshooting AT&TBuzz
This section describes some common problems you might encounter while
using AT&TBuzz. For each problem, a strategy is presented that you can
follow to isolate and solve your problem.
Problem 1: Your phone rings, but no call records appear in the
AT&TBuzz window
AT&TConnect must be running in order for AT&TBuzz to display records for
incoming calls. Run AT&TConnect.
If AT&TConnect will not run (that is, it displays the message This application
requires a serial...

Troubleshooting
Problem 4: AT&TBuzz is running in Match to AT&TCall File mode and
you receive calls from numbers that are in the associated AT&TCall file,
but AT&TBuzz does not find any matches
Your area code is probably incorrect. Verify that your correct area code is
displayed in the Options dialog box.
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Troubleshooting
9-18 

Appendix A: Menu Trees
This appendix contains the menu trees for the PassageWay applications.
A-1 

Appendix A: Menu Trees
Figure A-1. AT&TBuzz Menu Tree
A-2 

Appendix A: Menu Trees
Figure A-2. AT&TCall Menu Tree
A-3