ATT Passageway For Partner Communications System User Guide

Troubleshooting
Troubleshooting AT&TConnect
This section presents some common problems that you might encounter while
using AT&TConnect. For each problem, a strategy is presented that you can
follow to isolate and solve your problem.
Problem 1: AT&TConnect will not run. It displays the message
This application requires a serial port and terminates.
This message indicates that AT&TConnect cannot find an available serial port
on your system. This message will most likely appear immediately after you
have...

Troubleshooting
3.Type comcheck and press [ ENTER ¿ ].
The status of each COM port in your PC is displayed. The following is a
sample of what you may see:
COMCheck V1.0 (c)1993 AT&T
Serial port detection program
Port
-----
COM1
COM2
COM3
COM4
Detected
----------
Yes
Yes
No
No
If this procedure reveals that your PC has no active COM ports or only COM1
is active (but is used by your mouse under Windows), you will need to either
purchase an additional COM port for your PC or consult your PC’s hardware...

Troubleshooting
Problem 2: AT&TConnect displays its Communications Error dialog box
within a few seconds after it is run
This message indicates that AT&TConnect cannot communicate properly with
your PassageWay adapter. This message can appear for one of the following
reasons:
n
n
n
nYour PassageWay adapter is not connected properly to your PC serial
port and/or your telephone.
Your PassageWay adapter is not receiving power from the PARTNER
system.
AT&TConnect is administered to use a different serial...

Troubleshooting
AT&TConnect cannot communicate properly with
your PassageWay adapter.
Please follow the steps below, in order, to resolve the problem:
1.
2.
3.
4.Verify that the adapter is present and properly connected to your
telephone and PC serial port.  If the adapter is not present, you
cannot use PassageWay to control your telephone, and you must
Press the Quit button below to exit this application.
Verify that the LED on the PassageWay adapter is illuminated.
If not, verify that the adapter is...

Troubleshooting
You should follow the instructions provided on this dialog box to troubleshoot
the problem. These instructions ask you to verify the following items:
nThe PC-side and phone-side cabling associated with your PassageWay
adapter is properly connected.
Insure that the 7-foot phone cord is completely inserted into both the
jack marked Line of your telephone and the modular jack on the
PassageWay adapter. A proper connection is confirmed by a tactile
click as the cord is fully inserted.
Also...

Troubleshooting
COM ports, and you could erroneously administer AT&TConnect to use
this same COM port. When selecting a serial port for AT&TConnect to
use, you should be careful that the COM port you select is not already
being used by another device in your PC.
nAT&TConnect’s software-based adapter test passes.
To assist you in diagnosing problems, AT&TConnect contains a built-in
adapter test procedure. This test can be run directly from the
Communications Error dialog box by choosing the Test button....

Troubleshooting
9-8
Failure CodeMeaningThings to Try
111The PC and theMake sure you have
PassageWayselected the proper
adapter cannotCOM port in
communicate overAT&TConnect.
your serial port.
Try replacing any
RS-232 cables or
adapters you are
using between your
PC’S COM port and
the PassageWay
adapter’s 25-pin
connector.
121
The PC and theFollow the
PassageWayinstructions for
adapter cannotfailure code 111.
communicate over
your serial port.
131, 132, 133, orThe PC cannotTry replacing any...

Troubleshooting
134 or 141The PassageWayTry replacing the 7-
adapter cannot
foot telephone
communicate
cable between the
properly with your
PassageWay
telephone.
adapter and your
telephone.
200 and aboveA conflict or
Try closing all
application error has
Windows
occurred whichapplications except
prevented
AT&TConnect and
AT&TConnect from
Program Manager,
operating your PC
then try the test
serial port.again.
You may need to
modify your
autoexec.bat and
config.sys files to
eliminate this
conflict.
Problem...

Troubleshooting
If you cannot get AT&TConnect to work properly on COM3, check if another
device is using COM1 at the same time. Similarly, if you cannot get
AT&TConnect to work on COM4, determine if another device is using COM2 at
the same time. If so, you may need to make some changes to your PC
configuration to support using PassageWay on COM3 or COM4. Refer to
Appendix B for more information. If you need additional assistance in setting
up devices on COM3 or COM4, consult your PC hardware vendor....

Troubleshooting
Troubleshooting AT&TCall
This section presents some common problems you might encounter using
AT&TCall For each problem, a strategy is presented that you can follow to
isolate and solve your problem.
Problem 1: AT&TCall does not dial or turn on the speaker
AT&TConnect must be running in order for AT&TCall to dial using your
telephone. Run AT&TConnect, wait for your telephone to be initialized, and try
dialing again.
If AT&TConnect will not run (that is, it displays the message This...