ATT Mls6 Phone Manual

							Transferring a Call to the Fax Machine
There are two situations in which you would want to transfer a call to your fax
machine:
n
nYou answer an outside call and hear a fax machine signaling. (A fax signal
is a single beep sequence— BEEP . . . BEEP . . . BEEP). If you hear this, you
should transfer the call immediately to the fax machine extension.
You are on a call and the person to whom you are speaking has a fax
machine connected to his or her phone and wants to fax you something.
You can receive the fax by transferring the call to the fax extension. Tell the
other party to wait until the fax tone sounds before pressing the fax
machine’s [
 Start ] button.
To transfer the call to the fax extension:
nPress [ Transfer ] plus the fax’s extension number. When the fax machine
answers, hang up.
Using the Fax Machine’s “Notify” Feature
Certain AT&T fax machines, like the AT&T 9025FX and 9035FX, have a feature
called Notify. After these machines receive a fax call, they automatically dial a
number and play a recorded message, such as, You have just received a fax.
If you need to know exactly when a fax comes in, or if your fax machine is
located in an isolated part of your building, you can set up the fax machine to
make a ringing or voice-signaled intercom call to another extension. (Program
the fax machine to dial [
  ] plus the extension number for a voice-signaled call.)
Set up the fax machine extension’s Automatic Line Selection for “Intercom first,”
followed by whatever outside lines you want to assign to it. If the machine has
an auto dial feature, program a [
 9 ] [ pause ] [ pause ] before each auto dial number.
When manually making a call, dial [
 9 ] to get an outside line. For instructions on
how to set the Automatic Line Selection, see p. 3-3.
6-6  Using Optional Equipment 
						

							Answering Machines
You can use an answering machine to answer calls at night when no one is
To install an answering machine,around, or during business hours when no one can get to the phone. The fol-
see p. 2-12.lowing are ways you can connect answering machines to your system:
n
n
nSingle answering machine. This basic setup can cover all the lines in the
system.
Personal answering machine. An answering machine can share an exten-
sion with a phone (via a 267F2 bridging adapter) to answer all calls to the
extension.
Multiple answering machines. If you get too many calls for one machine to
cover, you can connect two or more machines to cover all calls.
The text that follows provides instructions for setting up each of these examples.
Retrieving MessagesThere are two ways to retrieve messages from the answering machine:
From the Answering
MachinenGo to the machine and manually play back messages.
nFrom outside the system, call in on any line that the machine covers. When
the machine answers, dial its message retrieval code. If someone else
answers, ask to be transferred to the answering machine’s extension.
Using Optional Equipment  
6-7 
						

							Single Answering Machine
Do not adjust the answering
machine to answer a call before
The single answering machine setup (figure 6-5) serves the entire system. It
is connected to its own extension and covers all the lines in the system, one at a
time.
206lines
MODULES
ext
X
ANS
MACH
Figure 6-5 Single Answering Machine
To set up:
1.   Set the Line Ringing for all lines on extension X to “ring.” (See p. 3-4 for
anyone else on the system caninstructions.)get to the call.2.   Adjust the answering machine to answer according to your needs. For
example, after four rings in the daytime, or after one ring at night.
6-8  Using Optional Equipment 
						

							Personal Answering Machine
A personal answering machine (figure 6-6) is used to answer all the calls that
ring on the lines at a certain extension. It is useful for the following situations:
n
nWhen the extension receives a lot of intercom calls
When outside calls come through a receptionist and are transferred to the
extension
To set up:
lines
206
MODULES
ext
X
267F2bridging
adapter
ANS
MACH
Figure 6-6 Personal Answering Machine
1.  Adjust the answering machine to answer on the third or fourth ring so that
it does not answer calls too quickly.
Using Optional Equipment  
6-9 
						

							Multiple Answering Machines
If a single answering machine cannot handle all your calls, you can set up two
or more machines to answer (figure 6-7). A setup such as this might be used by
a movie theater to announce show times to people calling in for information.
lines   ABC
206
MODULES
ext
X
ext
Y
ANS
MACH
1ANS
MACH
2
Figure 6-7 Mulitple Answering Machines
To set up:
1.
2.
3.For extensions X and Y, set Line Ringing to “ring” for all lines (see instruc-
tions on p. 3-4).
Adjust answering machine 1 to answer on the second ring.
Adjust answering machine 2 to answer on the fourth ring. Do not set the
machines to answer on the same ring.
6-10  Using Optional Equipment 
						

							Modems
You can connect a modem directly to an extension jack without an adapter. A
To install a modem, see p. 2-12.modem and a terminal allow you to dial out and connect to computer bulletin
boards and other data services. The setup is shown in figure 6-8. Note that the
267F2 bridging adapter and telephone are optional, and can be used if you
want the terminal to share an extension with a phone.
lines
206
MODULES
ext
X
267F2bridging
adapter
(optional)
PC
telephoneor
(optional)termialmodem
Figure 6-8 Standalone Modem
To set up:
1.   Set the Automatic Line Selection for extension X for “outside lines first.”
(See instructions on p. 3-3.)
To use: Follow the modem manufacturer’s instructions.
Using Optional Equipment  
6-11 
						

							Credit Card Scanners
To install a credit card scanner,
Many retail businesses and restaurants use credit card scanners (figure 6-9) to
see p. 2-12.get instant approval for credit card purchases. The PARTNER system allows
your credit card scanners to share the lines in your system.
lines
CONTROL
UNIT
ext
X
267F2bridging
adapter
Credit
Card
Scanner
telephone(optional)
Figure 6-9 Credit Card Scanner
To set up:
1.  Set the Line Ringing for all lines on extension X to “no ring.” (See instruc-
tions on p. 3-4.)
2.  Set the Automatic Line Selection for extension X for “outside lines first.”
(See instructions on p. 3-3.)
To use: When you make a call on the credit card scanner, an outside line is
automatically selected. You can optionally put a telephone in a combination
extension with the credit card scanner. This would allow you to use Speed Dial-
ing or Auto Dialing.
6-12  Using Optional Equipment 
						

							Troubleshooting
7
Contents
When You Have a Problem
7-1
n
n
n
n
n
n
n
n
n
n
n
n
n
n
nAll Phones Dead: No Dial Tone or Lights7-1
PARTNER Phone Does Not Work7-2
Trouble Making Outside Calls7-3
Phone Does Not Ring
7-4
Calls are Answered Automatically7-4
Using the Recall Feature Has No Effect7-5
Using the Recall Feature Disconnects Call7-5
Calls on Hold Are Disconnected7-6
Call on Hold Hangs Up, but Line Does Not Disconnect7-6
Standard Phone Rings After Intercom Call With No One at Other End   7-7
Combination Extension Problem: Phone or Device Does Not Ring
Properly7-7
PARTNER Phone Does Not Work When Standard Phone Lifts Handset  7-7
Combination Extension Problem: PARTNER Phone Lights Show Line
Is Busy7-8
Other Problems With System7-8
System Dead Due to Power Failure7-8
7-i 
						

							When You Have a Problem
If you should have a problem with your system, there is a good chance you can
solve it by following the appropriate procedure in this section.
If you cannot solve the problem by following the procedures in this section, call:
The helpline is open 24 hours aNational Service Assistance Center Helplineday.1 800 628-2888
If you call, the representatives there can better help you if you have the following
information ready:
n
n
nThe kind of system you have (PARTNER)
The number of lines and extensions in your system
The type or model number of the problem phone, if applicable (PARTNER
phone model numbers are located on the upper right-hand corner of the
phone—MLS-12 or MLS-6).
If you followed a troubleshooting procedure and need more help, tell the
representative what you did.
All Phones Dead: No Dial Tone or Lights
Possible CauseDo ThisIf...Then:
1. 206 module notLocate the 206 module.The green indicator lightsThe problem is corrected.
receiving power.Make sure that the power
on the modules are ON
cord is plugged securelyand the trouble is gone,
into the wall outlet. Also
The green indicator lights
Call 1 800 628-2888.make sure all circuit
breakers (little plasticon the modules are ON
or Flashing but the
pop-up tabs) are in the
trouble remains,
ON position, i.e., pushed
down (see figure 1-1 inThe green indicator lightsGo to Possible Cause 2.
chapter 1.)on the modules are OFF,
2. The power outletTest the outlet by pluggingThe appliance does notThe outlet is faulty. If
may be faulty.in an appliance, like a
work,possible, plug the 206
lamp or radio.module into a different
outlet. Check fusebox or
call an electrician.
The appliance works,
Call 1 800 628-2888.
WARNING: There are no user-serviceable parts inside the modules or module connector. Hazardous
voltages within. DO NOT OPEN!
Troubleshooting  
7-1 
						

							PARTNER Phone Does Not Work
Possible CauseDo ThisIf...Then:
1. Phone needs to beUnplug the cord from theThe problem remains,
Go to Possible Cause 2.
reset.bottom of the phone and
plug it in again. lMPOR-
TANT: Make sure the
handset is hung up when
you plug in the cord.
2. Faulty telephone.
Unplug the cord from the
The other phone works,The old phone was faulty.
base of the problemCall 1 800 628-2888 to
phone and plug it into aarrange for a replacement.
phone that works.
The other phone does not
Go to Possible Cause 3.
work,
3. Bad telephone
Unplug the cord from theIf the phone works,The cord is bad. Call 1
cord.base of the phone and the800 628-2888 to arrange
wall jack. Replace it withfor a replacement.
a cord that works.
If the phone does not
Go to Possible Cause 4.
work, and it is part of a
combination extension,
If the phone does not
Call 1 800 628-2888.
work, and it is not part of a
combination extension,
4. Bad adapter or
If the phone is part of a
The phone works,There is a problem with
combination device.
combination extensionthe other device attached
with another phone or dev-to the extension or the
ice, unplug the adapterbridging adapter.
from the wall jack. UnplugReplace the other device.
the phone’s cord from theIf the problem is still not
adapter and plug itfixed, call 1 800 628-2888.
directly into the wall jack.
The phone does not work,
Call 1 800 628-2888.
7-2  Troubleshooting