ATT Mls6 Phone Manual

							Call Handling
In this section you will learn how to handle calls using PARTNER phones, and
how to use the system’s built-in calling features. The information given here is a
more detailed version of the information on the Quick Reference. We recom-
mend that you read this chapter first, and then use the Quick Reference as a
reference.
For instructions on using standard single-line touch-tone, rotary, or feature
phones, see chapter 5.
Using the
Speakerphone
A Word about
Dial TonesThe procedures in this section instruct you to use the handset to make and
answer calls. However, if you prefer to dial and talk on calls without lifting the
handset, you can use the speaker and the microphone instead. If you have a
PARTNER 12-button telephone, leave the microphone on all the time. When you
want to make or answer a call (or when the instructions tell you to lift the
handset), simply use the speaker. If you receive a voice-signaled intercom call
while your microphone is on, you will hear the caller’s voice and be able to
answer without lifting the handset or turning the speaker on. For more informa-
tion, see p. 4-3.
You hear two different dial tones when making calls:
n
nAn outside line dial tone comes from your local phone company. When
you hear an outside line dial tone, you are connected to an outside line.
An intercom dial tone comes from the PARTNER system. When you hear
an intercom dial tone, it means that you are connected with an inside line,
which is used to make inside, or intercom, calls.
It is important that you hear the difference between the two types of dial tones.
The best way to do this is to listen to each one and compare the two. To hear
an outside line dial tone, lift the handset, and press a line button. To hear an
intercom dial tone, press either [
 Intercom ] button.
Basic Call Handling with PARTNER Phones  
4-5 
						

							Making an Outside Call
If you lift the handset before
pressing an outside line button,
you will be automatically con-
nected to the first idle line. The
sequence of idle lines to which
you are connected is determined
by the Automatic Line Selection
feature. See p. 3-3.
To make an outside call:
1.Press any idle line button. (An idle line button is one that is not lit.)
The light next to the line button is steady green.
2.Lift the handset.
3.
Dial the number.
To dial a Speed Dial number:
1.Press [ Feature ] plus the 2-digit speed dial code (20 to 29).
The number dials automatically.
2.Lift the handset.
To dial a call on a specific line, press the line button first.
To store a Speed Dial number (which must be done at extension 10), see p. 3-5.
To dial an Auto Dial number:
1.Press the Auto Dial button on which the number is stored.
A line is automatically selected, the speaker comes on, and the Auto Dial number
dials automatically. If you do not care to use the speakerphone, lift the handset.
If you want to call on a specific line, press the line button before pressing the
Auto Dial button.
To store an Auto Dial number on a button, see p. 4-4.
Making an Intercom Call
An inside call, or intercom call, is a call to another extension in the PARTNER
system. When you make an intercom call, there are two ways that you can sig-
nal the extension you are calling: by ringing or by voice. A ringing intercom call
causes the called telephone to ring. A voice-signaled intercom call causes the
called extension to beep. After it beeps, the caller can speak, and the caller’s
voice will be heard on the called extension’s speaker.
To make a ringing intercom call:
Press either [ Intercom ] button.
The light next to the [ Intercom ] button is green steady.
1.
2.
3.Lift the handset.
You hear the intercom dial tone.
Dial the 2-digit extension number.
4-6  Basic Call Handling with PARTNER Phones 
						

							To make a voice-signaled intercom call (to another PARTNER phone only):
1.
2.
3.
If you have a PARTNER 12-
button phone, and you leave the
microphone on all the time, you
can answer a voice-signaled
intercom call without lifting the
handset. Be a ware that after
your phone beeps, the caller can
hear through your phone’s micro-
phone.
1.
Answering a Call
Press either [ Intercom ] button.
Lift the handset.
The green light appears and you hear the intercom dial tone.
Press [  ] and the 2-digit extension number. After you hear a short beep,
speak into the handset.
Your voice is heard on the other extension’s speaker. If the extension you are try-
ing to call is busy, or if it is a standard phone, the phone will simply ring.
To answer a voice-signaled intercom call:
Lift the handset (or press [
 Mic ] if you have a PARTNER 12-button phone).
1.
2.
If a call comes in on a line that
has been set up for “no ring,” the
call will appear as a flashing red
light, but you will not hear it ring.
To answer the call, press the line
button and lift the handset.
1.
2.
Putting a Call on Hold
To answer a call:
Press line button next to the flashing green light.
Lift the handset.
You are connected to the incoming call. If more than one line is ringing, simply lift
the handset and you will be connected to the line that has been ringing longest.
To answer a call ringing on a specific line (more than one line ringing):
Press the line button for the line you want to answer.
Lift the handset.
You are connected to the incoming call.
You can hold both outside calls and intercom calls. However, an intercom callA user is free to make andon hold can only be picked up at the extension where it was put on hold.receive other calls while a call is
on hold.
To put an outside or intercom call on hold:
1.Press [ Hold ].
The light next to the line button winks green. Other extensions see a winking red
light on held outside calls.
To retrieve a call from hold:Only one party at a time can put
an intercom call on hold. If both
parties try to put the call on hold,
the call will be disconnected.1.
2.Press the line button on which the call is held.
The light next to the line button changes from winking to steady green.
Lift the handset.
Basic Call Handling with PARTNER Phones  4-7 
						

							Transferring a Call
To transfer a call means to pass the call from one phone to another. You can
only transfer outside calls; you cannot transfer intercom calls. There are three
ways to transfer a call:
A transferred call will ring like an
intercom call (Ring-BEEP) until
the person transferring the call
hangs up, at which time the call
will ring like a transferred call
(Ring-BEEP-BEEP).
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n
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1.
2.
3.
You can only announce a call
through the speaker of a
PARTNER phone. If it is busy, or
if it is a standard phone, it will
ring instead.
Another way to transfer an out-
side call is to put it on hold, and
then have another user pick the
call up at another extension by
pressing the line button (they see
it as winking red) of the held call.
Announce the call when it is picked up.
Announce the call through the speaker.
Transfer the call with no announcement.
To transfer a call with an announcement:
While active on a call, press [
 Transfer ].
You hear the intercom dial tone. The call is put on hold and its associated light
winks green.
Dial the 2-digit number of the extension to which you want the call
transferred.
When someone answers, announce the call. If the call is accepted, hang
up. If no one answers or the call is refused, press the held line button next
to the winking light and you are reconnected with the caller.
To transfer a call with announcement over the speaker:
1.
2.
3.
4.
While active on a call, press [ Transfer ].
You hear the intercom dial tone. The call is put on hold and its associated light
winks green.
Dial [  ] plus the 2-digit number of the extension to which you want the call
transferred.
Announce the call.
The other party’s speaker is automatically turned on, and your voice is heard on it.
The other party can pick up the call by pressing [
 Mic ] or lifting the handset.
If you hang up and the party does not pick up the call, press the held line
button next to the winking light and you are reconnected with the caller.
To transfer a call with no announcement:
1.
2.
3.While active on a call, press [
 Transfer ].
You hear the intercom dial tone. The call is put on hold.
Dial the 2-digit number of the extension to which you want the call
transferred.
Hang up.
If no one answers, you can retrieve the call by pressing the held line button next
to the winking light.
4-8  Basic Call Handling with PARTNER Phones 
						

							Making a Conference Call
You should not add a busy or
ringing outside call to a confer-
ence; if you do, all callers will
hear the busy or ringing signal. If
you hear a busy signal or the
A conference call connects you with two other parties—outside or inside—in a
single call.
During the conference call, any inside party can exit the call at any time by
hanging up. However, if an outside party hangs up during a conference call,
the callers that remain on the conference will hear a dial tone. A PARTNER sys-
tem feature called Conference Drop removes the last added party from a
conference call. Therefore, when setting up a conference call, plan carefully. If
you have two outside parties on a conference call, and you think that one of
those parties may exit the call before the other, add that party last so that you
can remove the party using Conference Drop while continuing the call with the
other party.
Anyone can put his or her end of the call on hold during the conference. The
other parties can continue to talk while the call originator is on hold. When the
conference originator hangs up, the conference is disconnected.
To set up a conference call:
party does not answer, reconnect1.
with the held party by pressing
the line button.
2.
3.
If you are adding an intercom
extension to a call, you must wait4.
until the party answers before
you press [ Cont ] to add the party.
Set up the call to the first party. (You can call the party, pick up the call
from hold, or answer an incoming call.)
You are connected with the first party. The light is green steady.
Press [ Conf ].
The first party is now on hold. The line button is green wink.
Set up the call to the second party.
You are connected with the second party Their line button is green steady.
Press [ Conf ] again.
You can now speak with the first and second parties. The line buttons for both parties are
alternate green/red flash.
To drop the last added party from a conference call:
1.On a PARTNER 12-button phone, press [ Drop ]. (See p. 4-11.) On a
PARTNER 6-button phone, press [ Feature ] [ 0 ] [ 6 ].
The last added party is dropped.
Notes
You can use Speed Dialing or Auto Dialing to add calls to the conference.
You cannot transfer a conference call.
You cannot join a conference call. That is, the conference initiator must add
each party to the conference.n
n
n
Basic Call Handling with PARTNER Phones  4-9 
						

							Joining a Call
You can connect yourself to an outside call being conducted at another exten-
sion. This is called joining. For example, if John is on an outside call and wants
you to participate in that call, you can join in simply by pressing the button of the
line John is on. You cannot join an intercom call.
To join a call:
A steady red light at a line button indicates a call in progress . . .
1.
2.
Press the line button.
Lift the handset.
The red and green lights alternately flash. You are now connected to that call.
Notes
n
n
n
n
nYou can tell that someone has joined your call when the steady green light
next to the line button changes to an alternately flashing red and green light.
To prevent other people from joining a call at your extension, use the Privacy
feature. (See p. 4-11.)
Do not confuse joining with conferencing. In joining, you add yourself to a
call in progress in the same way you would on a home telephone by picking
up an extension. In conferencing, the call originator calls you in the process
of setting up the call.
You cannot put a joined call on hold.
Up to two extensions can join a call. Therefore, a maximum of three exten-
sions can participate on a single call.
4-10  Basic Call Handling with PARTNER Phones 
						

							Built-In Calling Features
Four built-in calling features help you make and handle calls. On a PARTNER
12-button phone, use each feature by pressing its calling feature button, as
shown in figure 4-2. On a PARTNER 6-button telephone, use the feature by
pressing [
 Feature ] and a 2-digit dial code, also shown on the figure.
PRIVACY.Press this button to prevent other
extensions from joining a call on
your phone. Press again to turn
Privacy off. When green light is on,
Privacy is on. (Not available on
PARTNER 6-button phones.)AT&TMLS-12
LAST NUMBER REDIAL.
Press this button to redial the
last number dialed (maximum 20
digits). Useful for redialing a busy
number. (On a PARTNER 6-button
phone, lift handset and press
[
 Feature ] [ 0 ] [ 5 ].)RECALL.
Press this button to send a
timed switchhook flash over
the line. When you are using the
handset, pressing Recall gives you
a dial tone without having to
press the switchhook. Also press
Recall to use PBX/Centrex features
that require a recall flash in order
to work. Pressing Recall when on
an intercom call will disconnect
the call. (On a PARTNER 6-bulton
phone, press [
 Feature ] [ 0 ] [ 3 ].)
CONFERENCE DROP.
Press this button to drop the last
added party from a conference call
without disconnecting the other
party. (On a PARTNER 6-button
phone, press [
 Feature ] [ 0 ] [ 6 ].)
Figure 4-2 Built-In Calling Features
Basic Call Handling with PARTNER Phones  
4-11 
						

							Using Standard Telephones
5
Contents
Overview
Setting Up Extensions for Standard Phones
Using the Switchhook
Using Feature Phones
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n
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Call Handling
Making an Outside Call
Making an Intercom Call
Answering a Call
Ringing Patterns
Putting a Call on Hold
Transferring a Call
Making a Conference Call
Speed Dialing
Using Calling Features
Using a Combination Extension
5-1
5-1
5-1
5-1
5-2
5-2
5-2
5-2
5-2
5-3
5-3
5-4
5-5
5-5
5-6
5-i 
						

							Overview
The call handling procedures in
this chapter are meant to be
photocopied and given to those
users with standard phones.
Single-line cordless phones, and
fax machines and answering
machines with built-in phones,
function the same way standard
phones do as described in this
chapter.
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n
n
n
Setting Up Extensions
for Standard Phones
Using the Switchhook
Some feature phones have a
button labeled “Recall” or “Flash”
that you can press instead of
pressing the switchhook.
Using Feature Phones
You can connect standard touch-tone or rotary dial phones directly to the
system without expensive adapters or connecters. Standard phones can do
many of the things that the PARTNER phones can do, but because standard
phones have no line buttons, feature buttons, or calling feature buttons, basic
call handling is sometimes different.
You cannot make or answer a call on a specific line. You can only make
calls on automatically selected lines.
You cannot use the PARTNER system’s Privacy feature, nor can you join a
call at another extension. However, another call can add you to a
conference call.
You cannot pick up a call on hold at another extension. However, you can
receive a transferred call.
You cannot use a standard phone to change system settings.
You must set the Automatic Line Selection to “Intercom first” for all standard
phones, regardless of whether the standard phone is at an extension by itself or
shares an extension with a PARTNER phone (see p. 3-3). When you lift the
handset on a standard phone, you are automatically connected to an intercom
line. To get an outside line, dial [
 9 ].
Some of the procedures here direct you to “rapidly press and release the
switchhook.” Pressing the switchhook down for 1/4 to 1 second sends a signal
over the line called a switchhook flash. However, do not press the switchhook
too quickly. If you press the switchhook and nothing happens, try again,
pressing a little longer.
A feature phone is a standard telephone with more buttons than a 12-key dial
pad (for example, auto dial buttons, last number redial buttons, hold buttons,
and built-in speakerphones). Most features on these phones will work with the
PARTNER system. You can use the system’s calling features from a feature
phone, and program them onto a feature phone button. However, there are
some limitations to what these phones can do.
The capabilities of a feature phone are in the phone itself. For example, if you
store a number on a feature phone’s auto dial button, that number is stored in
the feature phone. (When you program a button on a PARTNER phone, the
number is actually stored in the 206 module.) Similarly, when you press a [
 Hold ]
button on a feature phone, the call is held at the phone itself. Therefore, a
feature phone does not release a held call.
To store an outside number on a feature phone’s auto dial button, add a 9
[pause] [pause] before each outside number. (The 9 gets an outside line, and
the [pause] accounts for the few seconds in which the outside line connects.)
Note that the feature phone’s redial button will not work for an outside call. To
redial the last number, use the PARTNER system’s Last Number Redial feature
by pressing [ # ] [ 0 ] [ 5 ].
Using Standard Telephones  5-1 
						

							Call Handling
Making an Outside Call
1.
2.
3. To make an outside call:
Lift the handset.
You hear the intercom dial tone.
Dial [ 9 ] to get an outside line.
You hear the outside line dial tone.
Dial the number.
Making an Intercom Call
To make a ringing intercom call:
1.
2.Lift the handset.
You hear the intercom dial tone.
Dial the 2-digit extension number.
To make a voice-signaled intercom call:
You can only voice-signal a
PARTNER phone. A standard1.Lift the handset.
phone will ring.You hear an intercom dial tone.
2.
3.Dial [  ] plus the 2-digit extension number.You cannot make a voice-
signaled call from a rotary phone.When you hear a “beep,” speak into the handset.
Your voice is heard on the other extension’s speaker. If the extension you are
calling is a busy PARTNER phone, it will ring instead, and you will not hear a
beep. If it is a busy standard phone, you will hear a busy signal.
Answering a Call
1.
Ringing Patterns
To answer a call:
When the telephone is ringing . . .
Lift the handset.
You are connected to the incoming call.
You can tell what kind of call you are receiving by the way your standard tele-
phone rings.
n
n
nA single ring pattern (Ring . . . Ring . . . Ring . . .) means you are receiving
an outside call.
Two rings (Ring-Ring . . . Ring-Ring . . . Ring-Ring . . .) means you are
receiving an intercom call.
Three rings (Ring-Ring-Ring . . . Ring-Ring-Ring . . . Ring-Ring-Ring . . .)
means you are receiving a transferred call or that a call left on hold is ringing
back.
5-2  Using Standard Telephones