ATT DEFINITY Generic 3 Call Vectoring/Expert Agent Instructions Manual

Call Vectoring Commands
A-54Issue  4  September 1995 
Goto Vector Command
goto vector
Purpose
Allows conditional or unconditional movement ( branching) to another vector. The 
goto vector step does not remove a call from queues in which it is already 
placed.
Syntax
goto vector < vector #> if unconditionally
goto vector < vector #> if digits  < digits>
goto vector < vector #> if digits  table 
goto vector < vector #> if ani < comparator> < digits>
goto vector < vector #> if ani < option> table 
goto...

goto vector
Issue  4  September 1995
A-55
Condition = rolling-asa:
goto vector < vector # > if  for split  < comparator> 
< threshold>
goto vector < vector # > if  for skill   
< threshold>
goto vector < vector # > if  for vdn    
< threshold>
Condition = counted-calls:
goto vector < vector # > if  to vd n   
Condition = expected-wait:
goto vector < vector # > if  for split  pri  
< c omparator>  < threshold>
goto vector < vector # > if  for skill  pri  
< c omparator>  < threshold>
goto vector < vector...

Call Vectoring Commands
A-56Issue  4  September 1995 
digits: the following values are accepted:
1.Comparators = , > = , < =, < >  (not e quals) are only available for these c onditions
with Vectoring (G3V4 Enhanced).
1.Comparators > , > = , < , < =, < > (not equals) are only
available for the 
goto step if d igits command with
Vectoring (G3V4 Enhanced) calls-queued>, > =, =, 
0-199 (G3i, G3s, G3r), 0-998 (G3r)
 =, =, 
0-999 
 =, =, 0-9999 seconds
 =, =, 
0-998 seconds (even numb ers only)
 =, =, 
0-199...

goto vector
Issue  4  September 1995
A-57
p riority level: l (low), m (medium), h (high), t (top).
day: 
mon, tue, wed, thu, fri, sat, sun, all.
hour: 
00 to 23 (military format).
minute: 
00 to 59 (military format).
option: 
in, not-in (Vectoring (G3V4 Enhanced) only)
table: 1 through 5 (G3vs/s); 1 through 10 (G3i); 1 through 100 (G3r). The number 
of the Vector Routing Table containing the numbers to be used to compare 
against ani, ii-digits or digits collected with the 
c ollect-digits command.
vdn:...

Call Vectoring Commands
A-58Issue  4  September 1995 
goto vector 32 if digits in table 12
goto vector 9 if expected-wait in skill 3 pri t > 10
goto vector 99 if calls-queued in skill 2nd pri t > 5
goto vector 8 if rolling-asa in split 14  > 25
Operation
If the command syntax includes unconditionally, the command always 
branches. Otherwise, branching takes place according to one of the conditions 
that follow:
nThe rolling average speed of answer for the indicated split (skill) or VDN 
meets the...

goto vector
Issue  4  September 1995
A-59
NOTE:
The syntax for this condition can be illustrated by a couple of 
examples, as follows: 
mon 8:01 to fri 17:00 means ‘‘anytime b etween 
8:01 A.M. Monday through 5:00 P.M. Friday,’’ and 
all 17:00 to all 8:00 
means ‘‘between 5:00 P.M. and 8:00 A.M. on any day of the week.’’)
The unconditional form of the c ommand is useful for applications that require the 
processing of more than 32 commands.
Answer Supervision Considerations
Call answer is not affected by...

Call Vectoring Commands
A-60Issue  4  September 1995 
nThe G3V4 customer option is set to “y.”
The ii-digits value for a call is not p assed to CMS. 

messaging split (skill)
Issue  4  September 1995
A-61
Messaging Command
messaging split (skill)
Purpose
Allows the caller to leave a message for the specified extension or the active or 
latest VDN extension (default).
Syntax
messaging split  for extension 
messaging skill  for extension 
Valid Entries
split #:  1 through 99 (G3i), 1 through 255 (G3r), 1 through 24 (G3s, G3vs)
skill #:  
1 through 99 (G3i), 1 through 255 (G3r), 1 through 24 (G3s, G3vs); 1st, 
2nd, 3rd
 (VDN)
extension: extension number,...

Call Vectoring Commands
A-62Issue  4  September 1995 
If the split (skill) number sp ecified in the command is a valid message service 
split or skill (such as an AUDIX or a Message Server Adjunct), and if the 
extension is either a valid assigned extension or is a dministered as 
none (pre 
G3V4), or active or latest (G3V4 and later releases) the system attempts to 
terminate the call to the message service split (skill) for call answering service.
If the call is queued to the message service split...

messaging split (skill)
Issue  4  September 1995
A-63
If the command specifies a specific ‘‘mailbox’’ extension, the original principal for 
a call covered by a VDN is not p assed to the adjunct, and it does not appear in 
the display to the answering agent. The specified extension a p pears in the 
display.
If the command is accessed via a direct call to the VDN, and if the mailbox is 
administered as ‘‘active’’ or “latest,” the corresponding active or latest VDN 
extension mailb ox is sent to the...