ATT DEFINITY Generic 3 Call Vectoring/Expert Agent Instructions Manual

Call Vectoring Commands
A-34Issue  4  September 1995 
— Successful or unsuccessful adjunct routing step is encountered 
during vector processing.
— Successful or unsuccessful 
converse-on step is encountered 
during vector processing.
— 10 second timeout occurs, during which time the caller does not 
dial any digits, asterisks (*) or p ound signs (#).
NOTE:
When the TTR is disconnected due to a route-to number, 
route-to d igits, converse-on
, or an adjunct routing ste p, all 
dial-ahead digits are...

converse-on split (skill)
Issue  4  September 1995
A-35
Converse-on Command
converse-on split (skill)
Purpose
Delivers a c all to a c onverse sp lit (skill) and activates a voice response script that 
is housed within a Voice Response Unit (VRU).
Syntax
converse-on split  pri < priority level>  passing  and 
converse-on skill  pri < priority level>  passing  and 
Valid Entries
split #: 1 through 99 (G3i), 1 through 255 (G3r), 1 through 24 (G3s, G3vs)
skill #: 
1 through 99 (G3i), 1 through 255 (G3r), 1...

Call Vectoring Commands
A-36Issue  4  September 1995 
converse-on skill 57 pri h passing vdn and ani
converse-on skill 3rd pri t passing digits and qpos
converse-on skill 23 pri h passing wait and none
Operation
NOTE:
Refer to Appendix H for details regarding call flows involving the 
converse-on command.
The 
converse-on command is designed primarily to integrate Voice  Response 
Units (VRUs), principally the CONVERSANT Voice Information System (VIS), with 
the DEFINITY system. The command effects d ata...

converse-on split (skill)
Issue  4  September 1995
A-37
nUsed for vector conditional branching in a step containing a command 
with the 
if digits parameter
nTandemed to an ASAI host
DEFI NI TY can be set up to pass information in-band to the voice information 
system. In such a case, the 
converse-on command can outpulse up to two 
groups of digits to the voice information system. The digits may serve two major 
purposes: the d i gits may notify the voice information system of the a p plication to 
be...

Call Vectoring Commands
A-38Issue  4  September 1995 
nani: If the call is an internal call or an incoming DCS call, this data type 
causes the extension of the calling party to be outpulsed. If the call is an 
incoming ISDN-PRI c a ll with ANI (BN) pro vid e d to DEFI NIT Y,  t he calling 
party numb er/billing number (CPN/BN) of the calling party is outpulsed to 
the voice information system. If there is no ANI (BN) to send, the 
end-of-string pound sign (#) is the only character outp ulsed. Any other...

converse-on split (skill)
Issue  4  September 1995
A-39
If d ata_1 is a dministered as ‘‘none,’’ data_2 must also be ‘‘none.’’
Answer Supervision Considerations
Answer supervision is returned only once during the life of a call. If a call is 
answered as a result of a 
converse-on step, answer supervision is sent only if it 
has not been sent previously. If d igits are passed to the VRU, answer supervision 
is not sent until after the digits are outpulsed.
Feature Interactions
nAbandon Call Search
If the...

Call Vectoring Commands
A-40Issue  4  September 1995 
nBasic Call Management System (BCMS)
BCMS tracks calls placed by a 
c onverse-on step to a BCMS-measured 
hunt group. Since with the 
converse-on step it is now possible for a call to 
be ‘‘answered’’ in more than one split (skill), trunk totals may no longer 
match split totals. However, VDN totals and trunk totals will match.
nBCMS VDN Re ports
For call tracking in BCMS VDN reports, a 
c onverse-on step is treate d like 
an 
announcement step. A...

converse-on split (skill)
Issue  4  September 1995
A-41
nCall Vectorin g—Basic
The 
converse-on step is an enhancement to the Basic Call Vectoring 
customer option. This option must be enabled in order to invoke the VRI 
feature.
nClass of Restriction (COR)
As is the case for the 
queue-to main sp lit (skill) and check-backup split 
(skill)
 vector steps, no COR checking is carried out when a converse-on 
step places a call to a split (skill).
nConference
Any attempt to conference a call placed by a 
c...

Call Vectoring Commands
A-42Issue  4  September 1995 
nInterflow
Sin ce a  
converse-on step can place calls only to hunt groups that are 
vector-controlled, and since the activation of Call Forwarding for a 
vector-controlled hunt group is blocked, calls placed by a 
converse-on 
step to a hunt group cannot interflow.
nIntraflow
Sin ce a  
converse-on step can place calls only to hunt groups that are 
vector-controlled (that is, without coverage paths), intraflow is not 
possible.
nLive Agents
Although...

converse-on split (skill)
Issue  4  September 1995
A-43
nQueue Status
All queue status display, queue status indication and queue warning wall 
lamp feature c a pabilities also ap ply to calls queued by the 
converse-on 
command.
nQueuing
Calls handled by the 
c onverse-on ste p queue when they are d elivered to 
busy hunt groups. Call Vectoring audible feedback is not disconnected 
while a converse call is in queue.
If a 
converse-on step is executed while a call is queued to a nonconverse 
split...