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ATT DEFINITY Generic 3 Call Vectoring/Expert Agent Instructions Manual
ATT DEFINITY Generic 3 Call Vectoring/Expert Agent Instructions Manual
Here you can view all the pages of manual ATT DEFINITY Generic 3 Call Vectoring/Expert Agent Instructions Manual. The ATT manuals for Communications System are available online for free. You can easily download all the documents as PDF.
Page 291
Criteria for Success/Failure of Call Vectoring Command s Issue 4 September 1995 A-83 check-backup splitFails if any of the following are true: nVector conditional is false. nSplit’s queue is full. nSplit is not vector-c ontrolled. nCall is already queued at the sp ecified p riority to the specified split. nCall is already queued to three d ifferent sp lits.Continue vector processing with the next sequential step. Otherwise: Succeeds, and the call is terminated to an agent.Exit vector processing,...
Page 292
Call Vectoring Commands A-84Issue 4 September 1995 converse-on splitFails if any of the following are true: nConverse split q ueue is full. nConverse split is not vector-controlled. nAuto-available sp lit is in effect, and all a gents are logg e d out by Redirection on No Answer (RONA).Continue vector processing with the next sequential step. Otherwise: Succeeds, call is delivered to the converse split, and (if administered) d i gits are outpulsed to the VRU. The caller is connected to the VRU,...
Page 293
Criteria for Success/Failure of Call Vectoring Command s Issue 4 September 1995 A-85 messaging splitFails if any of the following are true: nSpecified split is not an AUDIX split or a Message Server Adjunct (MSA) s plit. nSpecified extension is invalid. nMessaging split queue is full. nMessaging split is not vector c ontrolled and has no working agents (none logged in or all in AUX work mode). nCommunications link with the messaging adjunct is inaccessible.Continue vector processing with the...
Page 294
Call Vectoring Commands A-86Issue 4 September 1995 NOTE: Complete o perational details for the route-to commands are provided in Ap pendix G. queue-to main splitFails if any of the following are true: nSplit’s queue is full. nSplit is not vector-c ontrolled. nCall is already queued at the s pecified p riority to the specified split. nCall is already queued to three d ifferent sp lits.Continue vector processing with the next sequential step. Otherwise: Succeeds, and the call is terminated to an...
Page 295
Issue 4 September 1995B-1 B Call Vectoring Management Introduction Call Vectoring management involves a number of different considerations and tasks. This a p pendix d esc ribes these considerations/tasks. Specifically, the following topics are discussed: nCall Vectoring feature requirements nUpgrading to a Call Vectoring environment nChanging the vector nTesting the vector Implementation Requirements for the Call Vectoring Features The tables appearing on the next several p a ges indicate the forms...
Page 296
Call Vectoring Management B-2Issue 4 September 1995 NOTE: The Basic Call Vectoring and/or Call Promp ting option(s) must be enabled on the System-Parameters Customer-Options form before the associated forms and the fields on the forms can be administered. Table B-1. Basic Call Vectoring Requirements FeatureForm(s) Hardware Basic Call Vectoring nVector Directory Number Form nHunt Group Form nCall Vector Form nFeature Related System Parameters FormAnnouncement capabilities require either: nTN750...
Page 297
Imp lementation Re quirements for the Call Vectoring Features Issue 4 Septemb er 1995 B-3 NOTE: The TN750 Integrated Announcement circuit pack provides 16 ports for listening to announcements. On each port in G3i, there can be five listeners, while in G3r, there can be 255 listeners. Theoretically, then, 80 callers in G3i and 4080 callers in G3r can be listening to announcements on an integrated board at one time. The recording time provided is either 4:16 or 8:32, depending on the sampling rate...
Page 298
Call Vectoring Management B-4Issue 4 September 1995 NOTE: The Basic Call Vectoring and/or Call Promp ting option(s) must be enabled on the System-Parameters Customer-Options form before the associated forms and the fields on the forms can be administered. NOTE: G3V4 or a later release is required for G3V4 Enhanced Vectoring. The following options must be enabled on the System-Parameters Customer- O ptions form before G3V4 Enhanced Vectoring capabilities can be used: Basic Call Vectoring and/or...
Page 299
Imp lementation Re quirements for the Call Vectoring Features Issue 4 Septemb er 1995 B-5 NOTE: G3V4 or a later release is required for ANI/II-Digits Routing. The following options must be enabled on the System-Parameters Customer-Options form: Basic Call Vectoring and/or Call Prompting option(s); “Vectoring (G3V4 Enhanced)”; and “Vectoring (ANI/II-Digits Routing).” NOTE: The Look-Ahead Interflow, ISDN-PRI, Basic Call Vectoring and (usually) private network access options must b e enabled on the...
Page 300
Call Vectoring Management B-6Issue 4 September 1995 NOTE: Both the sending switch and the receiving switch must have the Basic Call Vectoring and the Look-Ahead Interflow features active. In ad dition, Look- Ahead Interflow calls can c onnect ISDN-PRI switch-to-switch using private, p u blic, or SDN facilities. NOTE: The Basic Call Vectoring options must be enabled on the System- Parameters Customer-Options form. NOTE: The ACD, ASAI Interface, and ASAI Capability Groups must be enabled on the...