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ATT DEFINITY Generic 3 Call Vectoring/Expert Agent Instructions Manual

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Page 291

Criteria for Success/Failure of Call Vectoring 
Command s
Issue  4  September 1995
A-83
check-backup splitFails if any of the following are true:
nVector conditional is false.
nSplit’s queue is full.
nSplit is not vector-c ontrolled.
nCall is already queued at the sp ecified 
p riority to the specified split.
nCall is already queued to three 
d ifferent sp lits.Continue vector 
processing with the 
next sequential step.
Otherwise:
Succeeds, and the call is terminated to an 
agent.Exit vector 
processing,...

Page 292

Call Vectoring Commands
A-84Issue  4  September 1995 
converse-on splitFails if any of the following are true:
nConverse split q ueue is full.
nConverse split is not vector-controlled.
nAuto-available sp lit is in effect, and all 
a gents are logg e d out by Redirection 
on No Answer (RONA).Continue vector 
processing with the 
next sequential step.
Otherwise: Succeeds, call is delivered to 
the converse split, and (if administered) 
d i gits are outpulsed to the VRU. The caller 
is connected to the VRU,...

Page 293

Criteria for Success/Failure of Call Vectoring 
Command s
Issue  4  September 1995
A-85
messaging splitFails if any of the following are true:
nSpecified split is not an AUDIX split or 
a Message Server Adjunct (MSA) 
s plit.
nSpecified extension is invalid.
nMessaging split queue is full.
nMessaging split is not vector 
c ontrolled and has no working agents 
(none logged in or all in AUX work 
mode).
nCommunications link with the 
messaging adjunct is inaccessible.Continue vector 
processing with the...

Page 294

Call Vectoring Commands
A-86Issue  4  September 1995 
NOTE:
Complete o perational details for the route-to commands are provided in 
Ap pendix G.
queue-to main splitFails if any of the following are true:
nSplit’s queue is full.
nSplit is not vector-c ontrolled.
nCall is already queued at the s pecified 
p riority to the specified split.
nCall is already queued to three 
d ifferent sp lits.Continue vector 
processing with the 
next sequential step.
Otherwise:
Succeeds, and the call is terminated to an...

Page 295

Issue  4 September 1995B-1 
B
Call Vectoring Management
Introduction
Call Vectoring management involves a number of different considerations and 
tasks.  This a p pendix d esc ribes these considerations/tasks. Specifically, the 
following topics are discussed:
nCall Vectoring feature requirements
nUpgrading to a Call Vectoring environment
nChanging the vector
nTesting the vector
Implementation Requirements for the
Call Vectoring Features
The tables appearing on the next several p a ges indicate the forms...

Page 296

Call Vectoring Management
B-2Issue  4 September 1995 
NOTE:
The Basic Call Vectoring and/or Call Promp ting  option(s) must be enabled 
on the System-Parameters Customer-Options form before the associated 
forms and the fields on the forms can be administered.
Table B-1. Basic Call Vectoring Requirements
FeatureForm(s) Hardware
Basic Call 
Vectoring
nVector Directory Number 
Form
nHunt Group Form
nCall Vector Form
nFeature Related System 
Parameters FormAnnouncement capabilities 
require either:
nTN750...

Page 297

Imp lementation Re quirements for the Call Vectoring 
Features
Issue  4 Septemb er 1995
B-3
NOTE:
The TN750 Integrated Announcement circuit pack provides 16 ports for 
listening to announcements. On each port in G3i, there can be five 
listeners, while in G3r, there can be 255 listeners. Theoretically, then, 80 
callers in G3i and 4080 callers in G3r can be listening to announcements 
on an integrated board at one time.  The recording time provided is either 
4:16 or 8:32, depending on the sampling rate...

Page 298

Call Vectoring Management
B-4Issue  4 September 1995 
NOTE:
The Basic Call Vectoring and/or Call Promp ting  option(s) must be enabled 
on the System-Parameters Customer-Options form before the associated 
forms and the fields on the forms can be administered.
NOTE:
G3V4 or a later release is required for G3V4 Enhanced Vectoring. The 
following options must be enabled on the System-Parameters Customer-
O ptions form before G3V4 Enhanced Vectoring capabilities can be used: 
Basic Call Vectoring and/or...

Page 299

Imp lementation Re quirements for the Call Vectoring 
Features
Issue  4 Septemb er 1995
B-5
NOTE:
G3V4 or a later release is required for ANI/II-Digits Routing. The following 
options must be enabled on the System-Parameters Customer-Options 
form: Basic Call Vectoring  and/or Call Prompting  option(s);  “Vectoring 
(G3V4 Enhanced)”; and “Vectoring (ANI/II-Digits Routing).”
NOTE:
The Look-Ahead Interflow, ISDN-PRI, Basic Call Vectoring and (usually) 
private network access options must b e enabled on the...

Page 300

Call Vectoring Management
B-6Issue  4 September 1995 
NOTE:
Both the sending switch and the receiving switch must have the Basic Call 
Vectoring and the Look-Ahead Interflow features active. In ad dition, Look-
Ahead Interflow calls can c onnect ISDN-PRI switch-to-switch using private, 
p u blic, or SDN facilities.
NOTE:
The Basic Call Vectoring options must be enabled on the System-
Parameters Customer-Options form.
NOTE:
The ACD, ASAI Interface, and ASAI Capability Groups must be enabled on 
the...
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