ATT DEFINITY Generic 3 Call Vectoring/Expert Agent Instructions Manual

Tracking Unexp ected Vector Events
Issue  4 September 1995
D-21
220 EWT call not queued A g oto test for a call or converse data 
passing requested EWT for a call not in 
queue. In this case, the wait time was 
assumed to be infinite and the 
comparison was based on EWT > largest 
possible threshold.
221 EWT not sent to VRU The EWT “wait” time for the call was not 
sent to the VRU for a 
c onverse-on p assing 
wait
 vector step because the call was not 
queued or the splits/skills that the c all was...

Troubleshooting Vectors
D-22Issue  4 September 1995 
540 AUDIX link down AUDIX could not be accessed via a 
messaging split command, b e cause the 
AUDIX link was d own.  As a result, the 
step is skipped.
541 Not a mess a ging split The split administered for the 
messaging 
split
 command is not a messaging split 
(that is, it d oes not have a messaging type 
administered).  As a result, the ste p is 
skip ped.
550 ASA - No staffed agents A 
check-backup or goto test requested a 
comparison of ASA for...

Tracking Unexp ected Vector Events
Issue  4 September 1995
D-23
563 EWT split no working ag ents A g oto test requested EWT for  a  split/skill 
that has no agents logged in or all lo g ged 
in agents are in the AUX work mode. The 
wait time in this case is assumed to be 
infinite and the comp arison was based on 
EWT > largest possible threshold.
564 EWT split locked A goto test requested EWT for  a  split/skill 
that is currently locked . The wait time is 
assumed to be infinite. The comparison 
was...

Issue  4 September 1995E-1 
E
Functional Differences for G2 and G3 
Call Vectoring and EAS
Introduction
This a p pendix provides the Call Vectoring functional differences between the 
Generic 2 and Generic 3 switches. This information should prove helpful to 
system administrators who administer networks that utilize both switches.
The a p pendix is organized into three sections.  The first section indicates 
differences between the Call Vectoring commands common to both the Generic 
2 and Generic 3...

Functional Differences for G2 and G3 Call Vectoring 
and EAS
E-2Issue  4 September 1995 
nannouncement
nwait-time
nbusy
Queue-to Main Split and Check-Backup Split
The queue-to main split command q ueues the call to the s pecified main split and 
assigns a queuing priority level.
The 
check-backup split command checks the status of a split for possible 
termination of the call to that split.  When termination is not possible, queuing at 
the specified priority is attempted. Termination and/or q ueuing is...

Differences in Command Function
Issue  4 Septemb er 1995
E-3
Table E-1. G2/G3 Differences for Queuing Commands
GENERIC 3 GENERIC 2
The call is simultaneously queued to a 
maximum of three different splits. The 
indicated split is checked only once, and if 
the specified condition is met, an attemp t 
to terminate or queue the call is made. 
Multiple checking of a backup split 
requires repeating the 
check-backup split 
command multiple times and/or 
unconditional 
g oto ste p looping. After the 
call is...

Functional Differences for G2 and G3 Call Vectoring 
and EAS
E-4Issue  4 September 1995 
Goto Step and Goto Vector
The goto step command allows conditional or unconditional movement 
(branching) to a preceding or subsequent ste p in the vector.
The 
goto vector command allows conditional or unconditional movement 
(branching) to another vector.
The oldest-call-waiting test condition 
within the 
check-backup split command 
has a range of 0 through 998 seconds in 
two-second increments.The...

Differences in Command Function
Issue  4 Septemb er 1995
E-5
Route-to Number
This command routes the call to a specific number.
Table E-3. G2/G3 Differences for Route-to Number Command
GENERIC 3 GENERIC 2
The actual d i git string is used as the 
destination. The string can contain 
special characters that may be 
stored in an AD string, including 
~p,  
~w,  ~W, ~m,
 and  ~s ( but not * or #).  
(See the 
route-to number command 
in the manual pages of Ap pendix A.) 
Feature access codes (AAR/ARS) or...

Functional Differences for G2 and G3 Call Vectoring 
and EAS
E-6Issue  4 September 1995 
Announcement
This c ommand indicates that the caller should expect to hear an announcement.  
Although the announcement strategy G2 differs from that in G3, each strate gy 
assures that, theoretically, the entire announcement is played from the 
b e ginning.
Table E-4. G2/G3 Differences for Announcement Command
GENERIC 3 GENERIC 2
Announcement extensions are used. Announcement numbers are used.
Provides integrated...

Differences in Command Function
Issue  4 Septemb er 1995
E-7
Wait-time
This c ommand sets a length of time for a call to wait in the q ueue.  The command 
also specifies one of the following treatments while the call advances in the 
queue(s):
nSilence
nRinging
nMusic
nI-silent (G3V4 and later releases)
nAlternate Audio/Music Source (G3V4 and later releases)
Busy
This command terminates vector processing and gives the caller a busy signal.
Table E-5. G2/G3 Differences for Wait Command
GENERIC 3 GENERIC...