ATT DEFINITY Generic 3 Call Vectoring/Expert Agent Instructions Manual

Call Vectoring Commands
A-44Issue  4  September 1995 
nSystem Measurements
System measurements track converse calls to hunt groups and attendant 
groups.
nTouch-Tone Dialin g
Any touch-tone dialing by the calling party during the digit passing 
phases of a session involving a 
c onverse-on step does not result in 
corruption of  data or in the collection of this data in the form of dial-ahead 
digits by DEFINITY.
Only after the digit passing phase from DEFI NI TY to t he voice information 
system is...

converse-on split (skill)
Issue  4  September 1995
A-45
nVDN Override
If a call that accesses multiple VDNs encounters a 
c onverse-on step 
passing ‘‘vdn,’’ normal override rules d etermine which VDN number is 
outpulsed to the VRU.
nVDN Reports
For call tracking in CMS and BCMS VDN reports, a 
c onverse-on step is 
treate d like an 
announcement step. A call is considered ‘‘answered’’ when 
it is answered by a nonconverse split (skill) but never when it is answered 
by a converse split (skill)....

Call Vectoring Commands
A-46Issue  4  September 1995 
Disconnect Command
disconnect
Purpose
Ends treatment of a call and removes the call from the switch. Also allows the 
optional assignment of an announcement that will play imme diately before the 
disconnect.
Syntax
disconnect after announcement 
Valid Entries
extension: none or valid announcement extension
Requirements
Basic Call Vectoring software must be installed. Also, the relevant 
announcements must be a dministered and recorded.
Example...

disconnect
Issue  4  September 1995
A-47
Feature Interactions
For Look-Ahead Interflow, the command can be considered either a call 
acceptance vector command or a call denial vector command.
The command is considered a call acceptance vector command whenever an 
announcement is included within the command and one of the following is true:
nAnnouncement is available.
nCall is queued for an announcement.
nAnnouncement is retried.
The command is considered a call denial vector command whenever one of the...

Call Vectoring Commands
A-48Issue  4  September 1995 
Goto Step Command
goto step
Purpose
Allows conditional or unconditional movement (branching) to a preceding or 
subsequent step in the vector.
Syntax
goto step  if unconditionally
goto step  if digits < comparator> < digits>
goto step  if digits < option> table 
goto step  if ani < comparator> < digits>
goto step  if ani < option> table 
goto step  if ii-digits < comparator> < digits>
goto step  if ii-digits < option> table 
goto step < ste p # > if...

goto step
Issue  4  September 1995
A-49
goto step  if  for vdn    
Condition = counted-calls:
goto step  if  to vd n   
Condition = expected-wait:
goto step  if  for split  pri  
< c omparator>  < threshold>
goto step  if  for skill  pri  
< c omparator>  < threshold>
goto step  if  for call < c omparator>  < threshold>
Valid Entries
step #: 1-32.
split #: 
1 through 99 (G3i), 1 through 255 (G3r), 1 through 24 (G3s, G3vs)
skill #: 
1 through 99 (G3i), 1 through 255 (G3r), 1 through 24 (G3s, G3vs); 1st,...

Call Vectoring Commands
A-50Issue  4  September 1995 
digits: the following values are accepted:
p riority level: 
l (low), m (medium), h (high), t (top).
day: 
mon, tue, wed, thu, fri, sat, sun, all (that is, on any day of the week).
hour: 
00 to 23 (military format).
1.Comparators = , > =, < =, < > are only available for these conditions with
“Vectoring (G3V4 Enhanced).”
1.Comparators > , > = , < , < =, < >  are only available for
the 
g oto step if d igits c ommand with Vectoring (G3V4
Enhanced)...

goto step
Issue  4  September 1995
A-51
minute: 00 to 59 (military format).
option: 
in, not-in (Vectoring (G3V4 Enhanced) only)
table: 1 through 5 (G3vs/s); 1 through 10 (G3i); 1 through 100 (G3r). The number 
of the Vector Routing Table containing the numbers to be used to compare 
against ani, ii-digits or digits collected with the 
c ollect digits command.
vdn: assigned vdn extension, 
active, latest. Active is the active called VDN as 
modified by VDN override rules. Latest is the VDN assigned to...

Call Vectoring Commands
A-52Issue  4  September 1995 
Operation
If the command syntax includes unconditionally, the command always 
branches. Otherwise, branching takes place according to one of the conditions 
that follow:
nThe average speed of answer for the indicated sp lit (skill) or VDN meets 
the constraints defined by the comparator and threshold value.
nNumber of available agents in the indicated split (skill) meets the 
constraints defined by the comp arator and the threshold value.
nNumber of...

goto step
Issue  4  September 1995
A-53
Answer Supervision Considerations
The call answer is not affected by the command.
Feature Interactions
For Look-Ahead Interflow, the command is considered a neutral vector command 
in all cases. When a call experiences Look Ahead interflow, the ANI value is sent 
along with the call only for ISDN PRI calls. ANI is not sent for internal or DCS 
calls.
CMS Interactions
The command is not trac ked  on CMS or BCMS.
The ANI value is passed to CMS when the call first...