ATT DEFINITY Generic 3 Call Vectoring/Expert Agent Instructions Manual

Call Vectoring Commands
A-4Issue  4 Septemb er 1994 
1. If G3V4 software has not b een purchased, these commands require the G3V4
maintenance load.
goto step/vector if anix x G3V4 Enhanced; G3V4 
ANI/II-Digits Routing
goto step/vector if ii-digitsx x G3V4 Enhanced; G3V4 
ANI/II-Digits Routing
messaging split/skillxx
messaging split/skill active/latest1xx
queue-to main split/skillxACD
route-to digits with cov y (n)x
route-to number if digitx
route-to number if unconditionally with 
cov y (n)1xx
route-to...

Command Job Aid
Issue  4 September 1994
A-5
Command Job Aid
1. This c ommand  is also available with Call Prompting.
2.  Active means the called VDN as changed by VDN override. Latest means the VDN assigned to
the vector in which the call is currently being processed.
Table A-3. Vectoring Commands — Generic 3 Version 4
adju
nct routing link ______
(extension of adjunct port)
anno
uncement1______
(1- to 5-digit extension)
busy
coll
ect1____ d i g it s  a f t e r announcement_____
(1-16) (Optional: 1- to...

Call Vectoring Commands
A-6Issue  4 Septemb er 1994 
1. The Call Prompting feature must be enabled.
2. This c ommand  is also available with Call Prompting.
3. Even numbers only.
Table A-4. Vectoring Commands — Generic 3 Version 4 
(continued)
queu
e-to main split ______ p r i __
(1-24 [G3vs/s]) (low, med,
(1-99 {G3i])high, top)
(1-255 [G3r])
EAS only
queu
e-to main skill ______ p r i __
(1-24 [s pecific: G3vs/s]) (low, med,
(1-99 {s pecific: G3i])high, top)
(1-255 [ specific:G3r])
(1st, 3nd, 3rd]VDN])...

Command Job Aid
Issue  4 September 1994
A-7
Table A-5. Vectoring Commands — Generic 3 Version 4 
(continued)
check-backup split ______ p ri __ if rolli n g -a sa < ______
(1-24 [G3vs/s]) (low, med, (2-998)1
(1-99 {G3i])high, top)
(1-255 [G3r])
available-agents >______
(0-149 [G3vs/s])
(0-199 [G3i])
(0-998 [G3r])
calls-queued 

Call Vectoring Commands
A-8Issue  4 Septemb er 1994 
1. Even numbers only.
EAS only
check-backup skill______ p r i __ ifrolling-asa ______
(0-149 [G3vs/s])
(0-199 [G3i])
(0-998 [G3r])
calls-queued 

Command Job Aid
Issue  4 September 1994
A-9
1. If DATA 1 is administered as “none,” DATA 2 must also be administered as “none.”
2. The Call Prompting feature must be enabled.
3. The Vectoring (G3V4 Advanced Routing) option must be enable d.
Table A-6. Vectoring Commands — Generic 3 Version 4 
(continued)
conv
erse-on split______ p r i __ passing DATA 11a n d DATA 2
(1-24 [G3vs/s] ) (low, med, (string of up to (string of up to
(1-99 {G3i])high, top) six digits or six digits or
(1-255 [G3r]) asterisks,...

Call Vectoring Commands
A-10Issue  4 September 1994 
1. The “ goto vector” command is identical to the “ g oto step” command, except the word step is
replaced by the word vector. The valid values for vec tor are: 1-48 [G3vs/s], 1-256 [ G3i], 1-512 [ G3r].
2. The Vectoring (ANI/II-Digits Routing) and Vectoring (G3V4 Enhanced) options must be enabled.
3. The < = , > = , < > , and =  c omp arators are new for G3V4. < = means less than or equal to, > =  means
greater than or equal to,   means not equal to,...

Command Job Aid
Issue  4 September 1994
A-11
7. Even numbers only.
8. Active means the called VDN as changed by VDN overrid e. Latest means the VDN assigned to the
vector in which the call is currently b ein g processed.
9. The Call Prompting feature must be enabled.
1. The “ goto vector” command is id entical to the “ g oto step” c ommand, except the word ste p is replac e d
b y the word vec tor. The valid values for vec tor are: 1-48 [G3vs/s], 1-256 [G3i], 1-512 {G3r].
2. The Vectoring (G3V4 Advanced...

Call Vectoring Commands
A-12Issue  4 September 1994 
1. The “ goto vector” command is identical to the “ g oto step” command, except the word step is
replaced by the word vector. The valid values for vec tor are: 1-48 [G3vs/s], 1-256 [ G3i], 1-512 {G3r].
2. The Vectoring (ANI/II-Digits Routing) and Vectoring (G3V4 Enhanced) options must be enabled.
3. The < = , > = , < > , and =  c omp arators are new for G3V4. < = means less than or equal to, > =  means
greater than or equal to,   means not equal to,...

Command Job Aid
Issue  4 September 1994
A-13
1. The “ goto vector” command is identical to the “ g oto step” command, except the word step is
replaced by the word vector. The valid values for vec tor are: 1-48 [G3vs/s], 1-256 [ G3i], 1-512 {G3r].
2. The Vectoring (G3V4 Advanced Routing ) and Vectorin g (G3V4 Enhanced) options must be enabled.
3. The < = , > = , < > , and =  c omp arators are new for G3V4. < = means less than or equal to, > =  means
greater than or equal to,   means not equal to, and =...