ATT DEFINITY Communications System Generic 3V4 Instructions Manual

ASAI and Call Controlbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
Other internal resources are unavailable (CS3/40)
Invalid Information Element contents (CS0/100) (Either the UUI IE was
longer than 32 bytes or the header was missing.)
Service or option not subscribed/provisioned (AMD must be enabled)
(CS0/50)
The request specifies that the call is to be switch-classified or supervisor-
assist as well as direct-agent.  (CS3/80)
Answering Machine Detection is requested (CS0/80)
An EAS login ID is...

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dropped (transfer) or not (conference) from the call.  The agent may also
transfer/conference this call via the voice set.
Valid originators for the ACD split specified in the request are ACD agent
extensions.  Agents requesting this capability must be logged in.  Valid
destinations are on-PBX station extensions (excluding VDNs and splits).
NOTE:
Off-PBX DCS and UDP extensions are not valid destinations.
Supervisor-Assist Call...

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UUI from a Third Party Make Call will be sent in any ISDN
PRI setup for the call, in the Alerting and Call Offered
Event Reports, and in a Route Request, if one is made.
Supervisor-Assist Call Classification
A classifier is not used for this type of call.  Call progress feedback is reported to
the adjunct in event reports.  In addition, call-progress and audible feedback is
provided to the originating user.
Switch Operation for...

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Supervisor-Assist Call Destination
Call delivery depends on the station type, station administered options, and talk
state.  Priority call delivery rules apply.  If the destination has a display, normal
display interactions for supervisor-assist calls apply.  The destination does not
need to be a member of the split.
Once set up, this call may be controlled either by the station user or by the
adjunct.  The adjunct must use the same...

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Table 4-3.  Third Party Make Call Optionsbbbbbbbbbbbbbbbbbbbbb
Orig Dest Service Direct Supv
Call Type Alert Alert Circuit Agent Assist Priority Split
First First (Classif) Field Field Calling Param. AMD UUI
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Switch-classified n y y n n y n y y...

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Third Party Take Controlbbbbbbbb
The adjunct uses this initiating capability to control a call already in progress.
Information Flowbbbbbbbbbbbbbbb
The adjunct expects a response to its request.
An acknowledgement is sent to the controlling adjunct if the request is
successful.  As part of the acknowledgement, a party and extension list of all
parties on the call (for all on-PBX extensions on the call) are provided.
NOTE:
The address...

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Denial (NAK) Causesbbbbbbbbbbbbbbb
The switch issues the following reason for denying the request:
Invalid association (CS0/81)
The association is already in existence.
Requested facility not subscribed/provisioned (CS0/50)
The user has not subscribed for the requested capability.
Invalid call_id (CS3/86)
The requester has sent an invalid call_id (call does not exist, has been
cleared).
Invalid Information Element contents (CS0/100)...

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Considerationsbbbbbbbbbbbbbbb
The switch allows only one adjunct to control a call at any given time.
Subsequent requests for Third Party Take Control from an adjunct while a call is
already active are denied by the switch.  Third Party Take Control cannot take
control of a call which has been established over, and is still controlled over, a
Call Control association.
Third Party Take Control may be issued at any time during the life...

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Third Party Selective Holdbbbbbbbb
The adjunct uses this capability to place a controlled call on hold at an on-PBX
station.  The effect is as if the specified party depressed the hold button on his or
her multifunction terminal to locally place the call on hold, or flashed the switch
hook on an analog terminal.
Information Flowbbbbbbbbbbbbbbb
The adjunct expects a response to its request.
The switch either:
Ð Places the call on hold...

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User busy (CS0/17)
The user is busy with another ASAI request. |
Invalid call type (CS3/43) |
The call cannot be held due to the type of call (for example, emergency, |
wakeup, or service observed).
Protocol Error (NAK) Causebbbbbbbbbbbbbbb
The switch issues the following cause for generating a protocol processing error:
Protocol error (CS0/111)
The Q.932 protocol has been violated or the capability invoked is not
consistent with...