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ATT DEFINITY Communications System Generic 3 Pocket Reference Instructions Manual
ATT DEFINITY Communications System Generic 3 Pocket Reference Instructions Manual
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FEATURES The following table lists features available with each G3 system. The following notation is used to indicate feature availability: LEGEND: S O N/A V2/V2† GD FEATURES Standard Optional Not Available Only available with G3V2 or G3V1.1. Not available with G3V1. Please note that feature availability between G3V1.1 is some- what different. Any feature identified as V2† is NOT available with G3V1.1 except as an upgrade. Available with G3i-Global and G3iV2. Not available with G3iV1 6
FEATURES G3vs G3vs G3sG3s Feature ABPPBP ABPPBPG3iG3r AAR/ARS PartitioningS S SS SS AAR/ARS Digit Conversion OO OO S S Abandoned Call SearchS S SS SS Abbreviated Dialing S1S2S1S2S2S2 Abbreviated DialingN/AON/AO OO (Enhanced) Administrable Language V2 V2V2V2 GDV2 Displays Administered Connections N/ASN/ASSS Administration WithoutSSSS SS Hardware Agent Call Handling O3O4O3O4O4O4 Alphanumeric Dialing SSSS SS Alternate Facility Restriction V2V2 V2V2 V2O Levels Answer Detection by CallN/AON/AOOS Classifier Attendant Auto-ManualSS SS SS Splitting Attendant Call Waiting S SSS SS Attendant Control of S S SS SS Trunk Group Access 1. 2.Abbreviated Dialing is a standard feature; however, Enhanced Abbreviated Dialing is not available with the Advantage Business Package. Abbreviated Dialing is a standard feature; however, Enhanced Abbreviated Dialing is a Premier Business Package, G3i, and G3r option. Available when the Basic Call Center Option is purchased. Available when ACD software is purchased. 3. 4. 7
FEATURES Feature Attendant Direct Extension Selection With Busy Lamp Field Attendant Direct Group Selection Attendant Display Attendant Intrusion (Call Offer) Attendant Override of Diversion Features Attendant Priority Queue Attendant Recall Attendant Release Loop Operation Attendant Serial Calling Audible Message Waiting Audio Information Exchange (AUDIX®) Interface Authorization Codes Automatic Alternate Routing (AAR) Automatic Callback Automatic Call Distribution (ACD) G3vs ABP S S S V2 V2 V2 S S V2 V2 S O N/A S O6 G3vs PBP S S S V2 V2 V2 S S V2 V2 S O O 5 S O G3s ABP S S S V2 V2 V2 S S V2 V2 S O N/A S O6 G3s PBP S S S V2 V2 V2 S S V2 V2 S O O5 S O G3i S S S GD GD GD S S GD V2 S O O5 S O G3r S S S S S S S S S S S O O5 S O 5.Available when PNA software is purchased. Available when the Basic Call Center Option is purchased. 6. 8
FEATURES Feature ACD Auto-Available Split (AAS) Automatic Circuit Assurance Automatic Hold Automatic Incoming Call Display Automatic Route Selection (ARS) Automatic Transmission Measurement System Automatic Wakeup Auto-Start/Don’t Split Basic Call Management System (BCMS) Bridged Call Appearance — Multi-Appearance Voice TerminalO6 Bridged Call Appearance — Single-Line Voice Terminal Busy Verification of Terminals and Trunks Call-By-Call Service Selection Call Coverage G3vs ABP V2 S V2 S O V2† S V2 S S S N/A S 8 G3vs PBP V2 S V2 S O V2† S V2 O S S S O 7 S G3s ABP V2 S V2 S O V2† S V2 O 6 S S S N/A S8 G3s PBP V2 S V2 S O V2† S V2 O S S S O 7 S G3i V2 S GD S O V2† S GD O S S S O 7 S G3r S S S S O S S S O S S S O7 S 7. 8.Available as an option when ISDN-PRI software is purchased for public and private networking. Linked Call Coverage Paths are not standard. However, Linked Call Coverage Paths are available as part of the Voice Mail Application Support Option package. 9
FEATURES Feature Call Detail Recording (CDR) Call Forwarding All Calls Call Management System (CMS) Call Park Call Pickup Call Prompting Call Vectoring CallVisor Adjunct/Switch Application Interface (ASAI) Call Waiting Termination Centralized Attendant Service (CAS) Class of Restriction (COR) Class of Service (COS) CDR Account Code Dialing Code Calling Access Conference — Attendant Conference — Terminal G3vs ABP S S O 9 S S N/A N/A N/A S N/A S S S S S S G3vs PBP S S O 9 S S O O N/A S O S S S S S S G3s ABP S S O9 S S N/A N/A N/A S N/A S S S S S SG3s PBP S S O 9 S S O O O S O S S S S S S G3i S S O 9 S S O O O S O S S S S S S G3r S S O 9 S S O O O S O S S S S S S 9. CMS is optionally available as an adjunct. 10
FEATURES Feature Consult Coverage Callback Coverage Incoming Call Identification (ICI) Customer-Provided Equipment (CPE) Alarm Data Call Setup Data Hot Line Data-Only Off-Premises Extensions Data Privacy Data Restriction DCS Alphanumeric Display for Terminals DCS Attendant Control of of Trunk Group Access DCS Attendant Direct Trunk Group Selection DCS Attendant Display DCS Automatic Callback DCS Automatic Circuit Assurance (ACA) DCS Busy Verification of Terminals and Trunks DCS Call Forwarding All Calls DCS Call Waiting G3vs ABP S S S S S S S S S N/A N/A N/AO 11 N/A N/A N/A N/A N/A N/A G3vs PBP S S S S S S S S S O 10 O11 O11 O11 O10 O11 O10 O10 G3s ABP S S S S S S S S S N/A N/A N/A N/A N/A N/A N/A N/A N/A G3s PBP S S S S S S S S S O10 O11 O11 O10 O10 O10 O11 O10 O10 G3i S S S S S S S S S O10 O11 O11 N/A O10 O10 O11 O10 O10 G3r S S S S S S S S S O10 O11 O11 O10 O10 O10 O11 O10 O10 10.Available when DCS software is purchased. Available when DCS is purchased, but not available with DCS 11. over PRI D-channel when the PRI D-channel is connected to the public network. 11
FEATURES G3vsG3vsG3sG3s FeatureABPPBPABPPBPG3iG3r DCS DistinctiveN/A O10N/A O10O10O10 Ringing DCS Leave Word N/AO10N/AO10O10O10 Calling DCS Multi-Appearance N/A O 10N/A O10O10O10 Conference/Transfer DCS Over ISDN-PRIN/AO10N/A O10O10O10 D-channel DCS Trunk Group N/AO10N/AO10O10O10 Busy/Warning Indication Default Dialing S S SSSS Dial Access to SSSSSS Attendant Dial Plan S SSSSS Digital Multiplexed SSSSSS Interface Direct Department Calling (DDC) and SS S SSS Uniform Call Distribution (UCD) Direct InwardSSSSSS Dialing (DID) Direct Inward and S S SSSS Outward Dialing (DIOD) — International Direct Outward S SSSSS Dialing (DOD) Distinctive RingingS SSSSS Do Not Disturb S SSSSS DS1 Trunk Service S SSSSS 12
FEATURES G3vs G3vs G3sG3s Feature ABPPBP ABPPBPG3iG3r E1 Trunk ServiceV2V2V2V2GDV2 EIA InterfaceSSSSSS Emergency Access S SSSSS to the Attendant Enhanced DCS (EDCS)V2V2V2V2GDV2 End-to-EndV2V2V2V2GDV2 Signaling Expert Agent V2† V2†V2† V2†V2† V2† Selection Extension Number V2V2V2V2V2S Portability Extended Trunk AccessV2V2 V2V2V2S Facility and Non-Facility N/AO 12N/A Associated Signaling Facility Busy Indication S SSSSS Facility Restriction SS SSSS Levels (FRLs) Facility Test Calls S SSSSS Forced Entry of N/AO N/AOOO Account Codes Generalized Route N/AO 12N/AO12O12O12 Selection Go to Cover SSS SSS Hold SSS SSS Hold—Automatic V2V2 V2V2GDS Hot Line Service S SSSSS HuntingS SSSSS Inbound Call N/AON/AOOO Management Individual Attendant SSSSSS AccessO 12O12O12 12.Available when ISDN-PRI software is purchased for public and private networking. 13
FEATURES Feature Information System Network (ISN) Interface Integrated Directory Integrated Services Digital Network — Basic Rate Interface Integrated Services Digital Network — Primary Rate Interface Intercept Treatment Intercom — Automatic Intercom — Dial Internal Automatic Answer Inter-PBX Attendant Calls Intraflow and Interflow Last Number Dialed Leave Word Calling Line Lockout Look Ahead Interflow Loudspeaker Paging Access Loudspeaker Paging Access—Deluxe Malicious Call Trace Manual Message Waiting G3vs ABP S S N/A N/A S S S S S O 13 S O15 S N/A S S V2 SG3vs PBP S S N/A O S S S S S O14 S S S O S S V2 S G3s ABP S S S N/A S S S S S O13 S O15 S N/A S S V2 SG3s PBP S S S O S S S S S O14 S S S O S S V2 S G3i S S S O S S S S S O 14 S S S O S S V2 S G3r S S S O S S S V2 S O 14 S S S O S S S S 13. 14. 15. Available when the Basic Call Center Option is purchased. Available when ACD software is purchased. Available when the Voice Mail Application Support Option is purchased. 14
FEATURES G3vs G3vsG3sG3s FeatureABPPBPABPPBPG3iG3r Manual OriginatingSSSSSS Line Service Manual Signaling SSSS S:S MERLIN®/System 25 SSSSSV2 — Voice Terminal Support (731xH Series) Modem Pooling SSSSSS Move Agents from CMSO16O16O16O16O16O16 Multi-Appearance SSSSSS Preselection and Preference Multiple ListedSSSSSS Directory Numbers Music-on-Hold Access SSSSSS Names Registration SSSSSS Network Access SSSSSS —Private Network Access S SSSSS —Public Night Service S SS SSS —Hunt Group Night Service S SSSSS —Night Console Service Night ServiceSSSSSS —Night Station Service Night Service SSSSSS —Trunk Answer from Any Station Night ServiceSSSSSS —Trunk Group 16.CMS is optionally available as an adjunct. Move Agents from CMS is only available if CMS is selected. 15