ATT DEFINITY Communications System Generic 3 Instructions Manual

Abbreviated Dialing  (AD)
Issue  3   March 1996
3-17
— Group Number Lists
— System Number List
— Enhanced Number List
— 7103A Group Number List
nWait Delay Interval (5 to 25 seconds)
nAttendant Console Parameters
See 
DEFINITY Communications System Generic 3 Version 4 Imp lementation, 
555-230-655 or 
DEFINITY Communications System Generic 3 V2/V3 
Implementation
, 555-230-653, for complete instructions for administering the 
Ab breviated Dialing (AD) feature.
Hardware and Software Requirements
Ad d...

Feature Descriptions
3-18Issue  3   March 1996 
Add/Remove Skills
Feature Availability
This feature is available with all G3V3 and later versions with the Expert Ag ent 
Selection (EAS) feature enabled.
Description
This feature allows agents using Expert Agent Selection (EAS) to add or remove 
skills.
A 
skill is a talent or ability of an a gent and a requirement of a caller that is 
identified within the switch by a num ber. For example, if an agent has the a bility 
to speak English and Spanish, that...

A dd /Remove Skills
Issue  3   March 1996
3-19
If a supervisor with console permission adds or removes a skill for an agent, the 
agent does not receive any notification that the change has taken place.
Feature History
This feature was available in the DEFINITY G2 Version 2 release with EAS. 
Therefore, its ad d ition to G3V3 and later releases fills a void in previous G3 
releases. However, the feature has b een enhanced in this release b y the ad d ition 
of a gent ability to designate a skill as...

Feature Descriptions
3-20Issue  3   March 1996 
Feature access codes (FACs) for adding and removing skills must be entered in 
the “ Feature Access Code”  form. Also, for each class of restriction (COR), the 
ability for users with that COR to add and remove skills must be enabled or 
disabled. This is done on the “ Class of Restriction” form. Console permissions 
are administered on the “Class of Service”  form.
Text for user-defined displays for the Add/Remove Skills feature are 
administered on page 5...

Ad ministered Connections
Issue  3   March 1996
3-21
Administered Connections
Feature Availability
Administered Connections is available with all Generic 3 releases exc ept 
G3vs/G3s ABP and replaces the Permanent Switched Calls feature of previous 
System 75 releases and of DEFINITY  Generic 1.
Description
Automatically establishes an end-to-end connection between two access/d ata 
endpoints. The Ad ministered Connections feature provides the following 
enhanced capabilities.
nSupport of both permanent...

Feature Descriptions
3-22Issue  3   March 1996 
If a data call/connection between two access endpoints is set up from a voice 
station via the Transfer feature, the call can only b e dropped (and the endpoints 
freed) by busying out either one of the Access Endpoints or a trunk over which 
the connection is routed (if one exists) from the Management Terminal.  This is 
required since neither of the endpoints can initiate a drop (access end points are 
nonsignaling).
Typical Administered Connection...

Ad ministered Connections
Issue  3   March 1996
3-23
destination a ddress is used by the originating switch to route the connection to 
the desired endpoint.  When two or more Ad ministered Connections are to b e 
established at the same time, they are established in priority order.
Administered Connection Establishment Retries
Administered Connection establishment attempts can fail for the following 
reasons:
nresources are unavailable to route to the destination
na required conversion resource is not...

Feature Descriptions
3-24Issue  3   March 1996 
nThe Ad ministered Connection is changed, disabled, or removed. (See the 
“Administration” section for i dentification of which attributes, when 
changed, will result in the dropping of an active Ad ministered 
Connection.)
nThe time of day requirements of a scheduled Administered Connection 
are no longer satisfied.
nOne of the endpoints initiates dropping the connection. This could be a 
result of a user initiate d drop (in the case of a data endpoint),...

Ad ministered Connections
Issue  3   March 1996
3-25
restorations (involving remote endpoints on a G3i switch) must be comp leted 
before the expiration of the 60-second endpoint holdover timer utilized d uring 
restoration. If auto restoration is successful, the session that was active when the 
failure occurred might be maintained (no guarantee). If the session is 
maintained, the restoration is transparent to the user with the exception of a 
temp orary disruption of service while the restoration is...

Feature Descriptions
3-26Issue  3   March 1996 
An Administered Connection endpoint should be assigned a Class of 
Service that will block call forwarding activation of the endpoint.
nData Call Setu p
A Default Dialing d estination should not b e assigned to a d ata module that 
is used in an Ad ministered Connection.
nData Call Hotline
A hotline d estination should not be assigned to a d ata module that is used 
in an Administered Connection.
nDigital Multiplexed Interface (DMI)
DMI endpoints can be...