ATT DEFINITY Communications System Generic 3 Instructions Manual

System Management
Issue  3   March 1996
2-35
nSystem Measurements
nSystem Status Re port
System Administration
Allows the user to implement (initialize) and administer all the terminal and 
system features and system p arameters. System Administration allows the 
following:
nInitializing the system
nManaging system, voice terminal, and data terminal features on a 
day-to-day basis
nPerforming system back-up procedures
nMonitoring, detecting, and determining system performance
nMaintaining system...

Functional Description
2-36Issue  3   March 1996 
Remote Administration
Allows the system to be administered from a remote terminal located either on or 
off the customer’s premises. A terminal located more than 50 feet from the 
system cabinet is considered remote. A remote ad ministration terminal c an be on 
the same premises as the local administration terminal or it can be off-premises. 
The remote terminal performs the same functions as the local administration 
terminal.
The VT 220, 610 BCT, 615...

Hospitality Services
Issue  3   March 1996
2-37
Hospitality Services
The Hospitality Services features meet the lodging industry’s need to provide 
services for their guests. The basic feature set is included in the basic voice 
application software and is sometimes referred to as the hotel/motel feature 
software package.
Hospitality Services Features
The following features are associated with Hosp itality Services:
nAutomatic Wakeup
nDo Not Disturb
nNames Re gistration
nProperty Management System...

Functional Description
2-38Issue  3   March 1996 
Call Center Services
The Call Center Services features support industries such as airlines, travel 
agencies, and catalogs that have a large number of similar incoming and/or 
outgoing calls. These features can provide balanced call distribution to a large 
group of voice terminals.
Call Center Services Features
The following features are associated with Call Center Services:
nAbandoned Call Search
nAgent Call Handling
— Stroke Counts
— Call Work Codes 
—...

Issue  3   Marc h 19963-1 
Overview
This chapter defines the DEFINITY  C omm unications System features. The 
features are arranged in alphabetical order, regardless of the functional area to 
which they apply. The information for each feature is usually presented under six 
headings: Feature Availability, Desc ription, Considerations, Interactions, 
Administration, and Hard ware and Software Requirements.
nFeature Availability: Defines the release in which the feature is available.
nDescription :...

Feature Descriptions
3-2Issue  3   March 1996 
AAR/ARS Partitioning
Feature Availability
This feature is available with all Generic 3 releases.
Description
Provides for the Automatic Alternate Routing  (AAR)  and  Automatic  Route 
Selection (ARS) services to be partitioned among as many as eight different 
groups of users within a single DEFINITY  Generic 3 switch. This provides 
individual routing treatment for the different  groups of users.
A p artitioned user group consists of those users who are...

AAR/ARS Partitioning
Issue  3   March 1996
3-3
nData En d points
nIncoming Tie Trunks
nOther Trunks, used when calls are forwarded to an off-premises number
Considerations
With AAR/ARS Partitioning, different groups of users within the same system can 
receive individual routing treatment. For example, the following types of 
situations may require AAR/ARS Partitioning:
nGroups of users with different routing preferences for calls to a given area 
due to special billing needs
nGroups of users who wish to...

Feature Descriptions
3-4Issue  3   March 1996 
When a call routes over a DCS trunk, no PGN information is sent to the 
far-end PBX. Thus, the far-end PBX only will be capable of using the 
incoming trunk’s PGN to route the call.
nRemote Access
If a Remote Access user activates ARS, the COR assigned to the barrier 
code dialed (or the Authorization Code, if required) is used to select the 
PGN for the call.
nStraightforward Outward Completion and Through Dialin g
If the attendant assists or extends a call...

Abandoned Call Search
Issue  3   March 1996
3-5
Abandoned Call Search
Feature Availability
This feature is available with all Generic 3 releases.
Description
Provides identification of abandoned calls for CO offices that do not provide 
timely disconnect supervision.
Before an incoming Automatic Call Distribution (ACD) split rings the hunt group 
mem ber or a gent, the system checks to make sure the calling party has not 
abandoned the call (hung up). If the calling party has abandoned the call, the...

Feature Descriptions
3-6Issue  3   March 1996 
Abandoned Call Search allows agents and hunt group members to answer more 
calls because time is not wasted on abandoned calls. In a d dition, call handling 
statistics generated by the CMS are more accurate because the CMS knows 
when a call is abandoned.
Interactions
None.
Administration
Abandoned Call Search is administered on a per trunk group basis by the 
System Manager. Each g round start CO, FX, and WATS trunk group is 
administered as either having...