ATT DEFINITY Communications System Generic 3 Instructions Manual

Application Specific
Issue  3   March 1996
B-9
Provides information for use by agents after they have completed ACD training. 
Includes desc riptions of ACD features and the procedures for using them.
Provides information for use by supervisors after they have completed ACD 
training. Includes desc riptions of ACD features and the procedures for using 
them.
Provides operating instructions for the attendant console. Included are 
descriptions of the c onsole c ontrol keys and functions, c all-handling...

References
B-10Issue  3   March 1996 
Provides an overview of the features available for use by the lod ging and health 
industries to improve their property management and to provide assistance to 
their emp loyees and clients. Included are brief definitions of many of the system 
features, descriptions of the hardware, planning considerations, and list of the 
system capa bilities.
Provides step-by-step procedures for using the features available for use by the 
lodging and health industries to imp...

Issue  3   March 1996C-1 
C
Generic 3 V3 to Generic 3 V4
Transition Reference
The following table indicates which features are new to G3V4, which have been enhanced 
for G3V4 and which have not changed. See the individual feature descriptions in Chapter 
3 for a detailed explanation of new features. Feature enhancements are summarized later 
in this appendix and explained in detail in Chapter 3.
Table C-1. G3V3 to G3V4 Transition Reference
Feature NameNew V4 
FeatureChanged
for V4Not 
Changed
 for V4...

Generic 3 V3 to Generic 3 V4 Transition Reference
C-2Issue  3   Marc h 1996 
Agent Call HandlingX
Agent SizingX
Alp ha nu meri c Di al in gX
Alternate Facility Restriction LevelsX
Answer Detection by Call ClassifierX
Attendant Auto-Manual SplittingX
Attendant Call WaitingX
Attendant Control of Trunk Group Ac cessX
Attendant Direct Extension Selection With Busy 
Lamp FieldX
Attendant Direct Trunk Group SelectionX
Attendant DisplayX
Attendant Intrusion (Call Offer)X
Attendant Override of Diversion...

Issue  3   March 1996C-3
Automatic Transmission  Measurement SystemX
Automatic WakeupX
Auto-Start/Don’t SplitX
Basic Call Management System (BCMS)X
Bridged Call Appearance — Multi-Ap p earance 
Voice TerminalX
Bridged  Call  Appearance — Single-Line Voice 
TerminalX
Busy Verification of Terminals and TrunksX
Call-By-Call Service SelectionX
Call CoverageX
Call Detail Recording (CDR)X
Call Forwarding All CallsX
Call Forward Busy/Don’t AnswerX
Call Manag ement System (CMS)X
Call ParkX
Call PickupX
Call...

Generic 3 V3 to Generic 3 V4 Transition Reference
C-4Issue  3   Marc h 1996 
Coverage CallbackX
Coverage Incoming Call Identification (ICI)X
Customer-Provided Equipment (CPE) AlarmX
Data Call SetupX
Data Hot LineX
Data-Only Off-Premises ExtensionsX
Data PrivacyX
Data RestrictionX
DCS Alphanumeric Disp lay for TerminalsX
DCS Attendant Control of Trunk Group AccessX
DCS Attendant Direct Trunk Group SelectionX
DCS Attendant Disp layX
DCS Automatic CallbackX
DCS Automatic Circuit Assurance (ACA)X
DCS Busy...

Issue  3   March 1996C-5
Direct Inward Dialing (DID)X
Direct Inward and Outward Dialing (DIOD) — 
InternationalX
Distinc tive RingingX
Do Not Distur bX
DS1 Trunk  Servic eX
E1 Trunk ServiceX
EIA InterfaceX
Emergency Ac cess to the AttendantX
En ha n c e d  DCS (EDCS)X
End-to-End SignalingX
Expert Agent SelectionX
Extension Number PortabilityX
Exte nde d  Tru nk Ac c e s sX
Facility and Non-Facility Associated SignalingX
Facility Busy IndicationX
Facility Restric tion Levels (FRLs)X
Fa c i l i t y  Te s t...

Generic 3 V3 to Generic 3 V4 Transition Reference
C-6Issue  3   Marc h 1996 
Integrated DirectoryX
Integrated Services Digital Network — Basic Rate 
InterfaceX
Integrated Services Digital Network — Primary 
Rate InterfaceX
Intercept TreatmentX
Intercom — AutomaticX
Intercom — DialX
Internal Automatic AnswerX
Inter-PBX Attendant CallsX
Intraflow and  InterflowX
ISDN BRI 2-Wire LineX
Last Number DialedX
Leave Word CallingX
Line Loc koutX
Look Ahead  InterflowX
Lou dsp eaker Pagin g AccessX
Loudsp eaker...

Issue  3   March 1996C-7
Names RegistrationX
Network Access — PrivateX
Network Access — PublicX
Night Service — Hunt GroupX
Night Service — Night Console ServiceX
Night Service — Night Station ServiceX
Night Service — Trunk Answer from Any StationX
Night Service — Trunk GroupX
Off-Premises StationX
PC InterfaceX
PC/P BX Con ne c t ionX
Personal Central Offi ce Line (PCOL)X
Personalized RingingX
Power Failure TransferX
Priority CallingX
Privacy — Attendant LockoutX
Privacy — Manual ExclusionX
Property...

Generic 3 V3 to Generic 3 V4 Transition Reference
C-8Issue  3   Marc h 1996 
Restric tion — Miscellaneous TerminalX
Restric tion — Miscellaneous TrunkX
Restric tion — TollX
Restric tion — Voice Terminal — InwardX
Restric tion — Voice Terminal — Manual 
Terminatin g LineX
Restric tion — Voice Terminal — OriginationX
Restric tion — Voice Terminal — OutwardX
Restric tion — Voice Terminal — Pub licX
Restric tion — Voice Terminal — TerminationX
Ring ba ck QueuingX
Ringer CutoffX
Ringing — Abbreviated and...