ATT DEFINITY Communications System Generic 3 Instructions Manual

Voice Response Integration (VRI)
Issue  3   March 1996
3-1215
It is not recommended that a service observing warning tone be 
administered since the warning tone may interfere with the interaction 
between the CONVE RSA NT and the calling party.
nSystem Measurements
System measurements track converse-on c alls to hunt groups.
nTouch-Tone Dialin g
Any touch-tone dialing by the calling party during the digit passing 
phases of a c onverse-on session d oes not result in c orruption of data or in 
the...

Feature Descriptions
3-1216Issue  3   March 1996 
Administration
Basic Call Vectoring  must b e enabled in order to use the converse-on vector 
step. To enable complete functionality of VRI, Call Prompting must also be 
optioned.
If Call Promp ting is not op tioned, the Converse Data Return c o de cannot be 
administered, and data cannot b e returned from CONVERSANT. Also, since the 
DEFI NI TY s yst em  cannot collect any digits from the caller, the ‘‘digits’’ keyword 
cannot be administered for the <...

Voice Terminal Alerting O ptions
Issue  3   March 1996
3-1217
Voice Terminal Alerting Options
Feature Availability
This o ption is available for the CALLMASTER Voice Terminal  with G3V1.1, G3V2, 
and later releases. It is available for Digital Voice Terminals and  Hybrid Voice 
Terminals only with G3V2 and later releases.
Description
Provides multi-appearance voice terminal users with a range of  audible ringing 
treatments.  These treatments primarily affect the audible ringing applied to calls...

Feature Descriptions
3-1218Issue  3   March 1996 
All calls delivered to this CALLMASTER Voice Terminal will receive a 
single ring cycle and then ring silently until answered, redirected or 
abandoned.  single is the default value.
nif-b usy-single 
If this CALLMASTER Voice Terminal is idle and a call is delivered to it, the 
call will ring continuously. If this terminal is active on a call and another c all 
is delivered it,  then the call will receive a single ring cycle and then ring 
silently....

Voice Terminal Alerting O ptions
Issue  3   March 1996
3-1219
Administration
The Alerting O ptions - Multi-Appearance Voice Terminal feature is administered 
on a per-voice terminal basis by the System Manager.
The following item requires administration for Digital Voice Terminals and Hybrid 
Voice Terminals:
— ‘‘Active Station Ringing’’ option (per voice terminal)
The following item requires administration for CALLMASTER Voice Terminals:
— ‘‘Idle/Active Ringing’’ option (per voice terminal)
Hardware and...

Feature Descriptions
3-1220Issue  3   March 1996 
Voice Terminal Display
Feature Availability
This feature is available with all Generic 3 releases.
Description
Provides multiappearance voice terminal users with up d ated  call and message 
information.  This information is displayed on a display-equip ped terminal. The 
information displayed depends upon the display mode selected by the user.
Terminal users may select any of the following as the display message language: 
English (default), French,...

Voice Terminal Display
Issue  3   March 1996
3-1221
nIntegrated Directory Mode
Turns off the touch-tone signals and allows the touch-tone buttons to be 
used to key in the name of a system user.  After a name is keyed in, the 
display shows that name and associated extension number.  (Refer to the 
Integrated Directory feature for complete details.)
nMessage Retrieval Mode
Retrieves messages for voice terminal users. If no messages are stored, 
display shows NO MESSAGES.
nCoverage Message Retrieval Mode...

Feature Descriptions
3-1222Issue  3   March 1996 
nCalling Party Identification
When the call is from a system user, the disp lay shows the caller’s name 
or a unique identification administered for the voice terminal being used, 
along with the calling party’s extension numb er. When the call is from 
outside the system, the disp lay shows the trunk identification, such as 
CHICAGO, and the trunk access code, assigned to the trunk group used 
for the call.  If a user is active on a call, and receives a...

Voice Terminal Display
Issue  3   March 1996
3-1223
Callback — Indicates that the call is an Automatic Callback call from the 
system.
Icom — Indicates that the incoming call is an Intercom call.
Park — Indicates that the user parked a call.
Pickup — Indicates that the user answered a Call Pickup group member’s 
call.
Priority — In dicates that the incoming call has priority status.
Some typical disp lays are as follows:
nInternal call
then
or
nOutgoing trunk c all
Where 8 is the trunk access code and...

Feature Descriptions
3-1224Issue  3   March 1996 
nConference call originated by the attendant
Where 4 is the number of conferees. The number does not include the 
conference call originator.
nInternal call redirected to coverage
or
Where 
d indicates that Go To Cover was activated by the calling voice 
terminal user.
nIncoming trunk call redirected to coverage
Where 
s indicates that Send All Calls was activated by the called voice 
terminal user.
nMessage Retrieval
then
then
This message means that Joe...