ATT DEFINITY Communications System Generic 3 Instructions Manual

VuS tat s
Issue  3   March 1996
3-1245
Figure 3-35. Split 4 Displays
Agent 12
Agent 12 acts as a backup for split 1 and so has special VuStats requirements. 
Agent 12 will enter AUX mode on split 4 and log into split 1 when: no agents are 
available on split 1; more than nine calls are waiting in the split 1 q ueue; and at 
least one other agent is available in split 4. Therefore agent 12 must know:
nThe number of agents available on split 1.
nThe number of calls waiting on split 1.
nThe number of agents...

Feature Descriptions
3-1246Issue  3   March 1996 
Because the agent is not logged into split 1 when the information is requested, 
an object type of split is used to access sp lit 1 information. A second VuStats 
button is used for the split d isplay. The b utton can be administered with the ID for 
split 1 to eliminate the need to enter the split number when accessing this display 
and, if necessary, to prevent the agent from viewing statistics for other splits.
One a dditional format will be required...

VuS tat s
Issue  3   March 1996
3-1247
Figure 3-37. Split Supervisor Display
Supervisor 1
Supervisor 1 is also concerned with monitoring the elite VDN that routes to split 
1. Since this VDN is only accessed by high volume clients, the supervisor wants 
to b e certain that service is always available.  Therefore the supervisor wants to 
know:
nThe percent of calls answered within the acceptable service level.
nThe average speed of answer for a call coming in on the VDN.
nIf any calls have abandoned.
nIf...

Feature Descriptions
3-1248Issue  3   March 1996 
Sample Administration
To implement this call center example, a system a dministrator would need to 
create a total of eleven VuStats display formats: eight with an object type of 
agent; two with an object type of split; and one with an object type of VDN. See 
“Call Center Examp le” in the VuStats section of the 
DE FI NITY  Co mm unications 
System Generic 3 Version 4 Implementation, 
555-230-655, or DE FI NITY  
Communications System Generic 3 V2/V3...

VuS tat s
Issue  3   March 1996
3-1249
nChange Skills 
An agent changing skills automatically cancels the VuStats feature. The 
display of the new skills overwrites the VuStats display and the VuStats 
button lamp extinguishes. When the a gent reactivates VuStats, the 
VuStats display overwrites the display of the new skills.
nIntegrated Directory 
If a user activates the Integrated Directory feature, the VuStats feature is 
automatically cancelled. The Inte grated Directory display overwrites the...

Feature Descriptions
3-1250Issue  3   March 1996 
Administration
In order to use VuStats, Automatic Call Distribution (ACD) and VuStats must b e 
optioned on the “ System-Parameters Customer-Options”  form. Hunt Groups, 
Trunk Groups, and VDNs must also be administered as  measured ‘internal’’ or 
‘‘both.’’
Use the “ VuStats Display Format”  form to administer the display formats. Up to 
25 different 40-character display formats can be created.
A feature button for ‘‘vu-d isplay’’ must be administered on...

Wideband Switching
Issue  3   March 1996
3-1251
Wideband Switching
Feature Availability
The Wideband Switching feature is optional with G3V2 and later releases.
Description
The Wideband feature provides you with the a bility to d e dicate 2 or more ISDN 
B-c hannels or DS0 endpoints  for applications which require large amounts of 
bandwidth. The ISDN-PRI d ivides a T1 (E1 for international switches) trunk into 
24 (31 for E1) information channels and  one signaling channel for standard 
narrowband...

Feature Descriptions
3-1252Issue  3   March 1996 
Technical Description
The Wideband Switching feature provides end-to-end connectivity between 
endpoints at data rates from 128 to 1536 Kb ps over a T1 facility, or up to 1984 
Kb ps over an E1 (European Standard) facility, according to the ITU-T a n d  ANSI  
standards for 384 (H0, a 6 channel aggregate), 1536 (H11, a 24 channel 
aggregate or dedicated T1 trunk), and 1920 (H12, a 31 channel aggregate, or 
dedicated E1 trunk)  Kb ps rates and ITU-T a n d...

Wideband Switching
Issue  3   March 1996
3-1253
Any endpoint with an ISDN-PRI interface can be administered for Wideband 
Switc h ing a p plications. For both network and line-side use,  a Universal DS1 
(UDS1) circuit p ack is  the interface for carrying wideband calls. On the line side, 
an ISDN-PRI terminal adaptor such as the Paradyne Acculink Bandwidth 
Controller is used to support switched and permanent connections. 
Channel Allocation
Wideband channel allocation is performed using one of three...

Feature Descriptions
3-1254Issue  3   March 1996 
Figure 3-39. Wideband Switching Video Application
Considerations
Glare and blocking are the two most pertinent trunking  considerations when 
using Wideband  Switching.
Glare
Glare arises when both sides of an ISDN-PRI interface simultaneously  select the 
same B-channel for call initiation. For example, the user side of the ISDN-PRI 
interface selects a B-channel for an outg oing call.  Before the network receives 
t h e  S ETUP   message, the network...