ATT DEFINITY Communications System Generic 3 Instructions Manual

Service Observing
Issue  3   March 1996
3-1105
observe another node via remote Service Observing. Service observing 
displays are not sup p orte d across DCS. A remote o bserver on another 
DCS node will hear the same feedback as any other remote service 
observer.
nHold
The observer cannot use this feature when Service Observing is activate d. 
If the hold button is pressed, the action is ignored.
If an a gent p laces a c all on hold while being observed, the observer is p ut 
into the waiting mo de. A...

Feature Descriptions
3-1106Issue  3   March 1996 
nRecorded Announcement
An observed VDN call will continue to be monitored while the call is 
connected to a recorded announcement. A Verify Announcement call 
placed by an observed physical or logical agent will b e monitored by the 
observer.
nRedirection on No Answer (RONA)
An observed VDN call will continue to be monitored when the call is 
redirected or rings “in limbo” due to the RONA feature.
nRoute-to Number/Digits with Coverage
A route-to numb er...

Service Observing
Issue  3   March 1996
3-1107
nVoice Terminal Display
If an internal (not remote) observer has a display voice terminal, the 
display will mirror exactly what is being displayed on the observed 
physical or logical agent’s voice terminal display. For example, 
a=3035001234 to Sales    SO
When the observer is observing a VDN, the display will show the name of 
the VDN  being  observed while in vector processing. After the call leaves 
vector processing, the display will show the name of...

Feature Descriptions
3-1108Issue  3   March 1996 
Single-Digit Dialing and Mixed 
Station Numbering
Feature Availability
This feature is available with all Generic 3 releases.
Description
Allows easy a c cess to internal hotel/motel services and p rovides the capability to 
associate room numbers with guest room voice terminals.
The following dial plan types are provided:
nSingle-Digit Dialing
nPrefixed Extensions
nMixed Numbering
Single-Digit Dialing
A single-digit extension number can be assigned to...

Single-Digit Dialing and Mixed Station Numbering
Issue  3   March 1996
3-1109
This example dial plan allows the following call types:
nSingle-digit access to the hotel/motel attendant (0)
nTen TACs beginning with the digit 1 (10 through 19)
nSingle-digit access to three hotel/motel services using the digits 2, 3,
and 4
nNonprefixed access to as many as 100 hotel/motel staff extensions
(500 through 599)
nRoom extensions for as many as 100 floors
— Access to floors 1 through 9
(prefix digit 6 + [100...

Feature Descriptions
3-1110Issue  3   March 1996 
The system identifies a Prefixed Extension number through translation 
processing.  Without the prefix digit, the same group of digits could belong to 
any call type.  In the preceding dial plan example, the digits 71234 are identified 
as extension 1234 preceded by the prefix 7.  If 1234 is dialed, the system 
interprets it as the two-digit trunk access code 12 because a four-digit extension 
number beginning with a 1 is not d efined.
Mixed Numbering
A d...

Single-Digit Dialing and Mixed Station Numbering
Issue  3   March 1996
3-1111
This dial plan example allows the following dial access:
nSingle-digit access to the hotel/motel attendant (0)
nSingle-digit access to seven hotel services (extensions 1 through 7)
nTwo-digit access to 70 hotel/motel services (extensions 10 through 70)
nGuest room extensions for floors 1 through 7 (extensions 100 
through 799)
nToll calling access by dialing TAC 8
nToll calling access by dialing TAC 9
nTwo-digit FACs by dialing...

Feature Descriptions
3-1112Issue  3   March 1996 
222. Interdigit time-outs are used by the DEFINITY switch after the first and 
second digits.
Time-out intervals can be canceled if the user dials # after d ialing all required 
d i gits.
Considerations
Single-Digit Dialing allows easy access to hotel/motel services.
Mixed Station Numbering allows g uest room numbers and room extensions to b e 
the same.  Dialing time is a little longer, however, b e cause of the required 
interdigit time-out interval....

Single-Digit Dialing and Mixed Station Numbering
Issue  3   March 1996
3-1113
nUDP 
The following limitations apply to a DCS environment:
— Extension numbers that differ in length from the UDP cannot be 
distributed to other switches.
— If the first two digits of an extension number correspond to the floor 
number, floors cannot be serviced by more than one switch.
Administration
The System Manager defines the dial type (extensions, p refixed extensions, trunk 
access codes, and feature access codes)...

Feature Descriptions
3-1114Issue  3   March 1996 
Straightforward Outward Completion
Feature Availability
This feature is available with all Generic 3 releases.
Description
Allows an attendant to complete an outgoing trunk call for a voice terminal user, 
without requiring the voice terminal user to hang up.
Considerations
With Straightforward  Outward Completion the attendant determines which calls 
should be allowed and can select the trunk group used for the call.
Interactions
None.
Administration...