ATT DEFINITY Communications System Generic 3 Instructions Manual

Security Violation Notification (SVN)
Issue  3   March 1996
3-1085
Screen 3-41. Monitor Security Violations Report (Remote Access)
Screen 3-42. Monitor Security Violations Report (Authorization 
Code)
     --------------------------------------------------------------------------
     monitor security-violations remote-access
     --------------------------------------------------------------------------
                           SECURITY VIOLATIONS STATUS...

Feature Descriptions
3-1086Issue  3   March 1996 
Screen 3-43. Security Violations Traffic Summary Report
     --------------------------------------------------------------------------
     --------------------------------------------------------------------------
    Switch Name:______________        Date: xx:xx am  DAY MON xx, 19xx
                     SECURITY VIOLATIONS SUMMARY REPORT
                 Counted Since: xx:x am   DAY MON xx,19xx
            Barrier Codes                    Authorization...

Send All Calls
Issue  3   March 1996
3-1087
Send All Calls
Feature Availability
This feature is available with all Generic 3 releases.
Description
Allows users to temporarily direct all incoming calls to coverage regardless of the 
assigned Call Coverage redirection criteria.  Send All Calls also allows covering 
users to temporarily remove their voice terminals from the coverage path.
Send All Calls is activated by pressing the Send All Calls button or by dialing the 
Send All Calls access code.  It is...

Feature Descriptions
3-1088Issue  3   March 1996 
Administration
Send All Calls is administered by the System Manager. The following items 
require administration:
nSend All Calls button (per voice terminal)
nActivate and Deactivate access codes for Send All Calls (per system)
nSend All Calls coverage criteria (per coverage path)
Hardware and Software Requirements
No a d ditional hardware or software is required. 

Senderized Operation
Issue  3   March 1996
3-1089
Senderized Operation
Feature Availability
This feature is available with all Generic 3 releases.
Description
Reduces the time necessary to place calls to distant locations equip ped to 
receive touch-tone signals (or DTMF) and allows end-to-end signaling to remote 
computer equipment.
The number dialed and end-to-end signaling digits from voice terminals and 
trunks are detected by the system and regenerated for transmission over 
outgoing trunks. The...

Feature Descriptions
3-1090Issue  3   March 1996 
Service Observing
Feature Availability
This feature is available with all Generic 3 releases. Service Observing Logical 
Agent IDs, Service Observing VDNs, and Service Observing Remotely/By FAC 
are available with G3V3 a n d later  releases. Vector  Initiate d Service Observing is 
available with G3V4.
Description
Allows a specified user, such as a supervisor, to observe a call that involves 
other users while the c all is in progress. The call can b e...

Service Observing
Issue  3   March 1996
3-1091
supervisor is connected to the call. A half-second burst of this tone is heard 
every 12 seconds while a call is b eing observed. The warning tone is heard  by all 
parties on the o bserved call.
It is possible for an observer to activate Service Observing for an agent’s calls 
even though the agent is not active on a c all. In this case, the observer enters the 
‘‘waiting’’ mode until the agent receives a call. When  the  agent receives a call, 
the...

Feature Descriptions
3-1092Issue  3   March 1996 
the agent is not logged in, the observer receives the d enial indication of a broken 
flutter lamp indication and busy tone.
Only one o bserver is allowed to observe a physical station at one time. If an 
observer requests to observe a login agent ID extension that is at a station 
already being observed, the system denies the second observer. Likewise, if an 
observer requests to observe a physical extension that is already being 
observed as a logical...

Service Observing
Issue  3   March 1996
3-1093
If an a gent or extension to which the call is connected is already being observed, 
the call cannot be observed.
Multiple users can observe a single VDN simultaneously. However, only one 
observer can be connected to a given call on the VDN.
To service observe a VDN, the observer s pecifies the VDN extension in the same 
manner as he or she would specify a physical extension or logical agent ID 
extension. However, if the option is not enabled on the...

Feature Descriptions
3-1094Issue  3   March 1996 
access to a specific extension to be observed. Or, it can be designed to access 
Service Observing dial tone. If Service Observing dial tone is accessed, the 
observer has the option of entering the numb er of any extension they are 
authorized to observe. Call Prompting and Call Vectoring can be combined to 
provide adequate security and to limit observing capabilities.
The following is a simple example of a Service Observing vector.
1.wait-time 0...