ATT DEFINITY Communications System Generic 3, Installation, Administration, And Maintenance Of CallVisor, ASAI Instructions Manual

							Appendix C: Ordering Informationbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
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Table C-2.  Identifiers for Primary Hardware and Software  (continued)bbbbbbbbbbbbbbbbbbbbbbbb
Description PEC Comcode, Qty Notes
ED/H/J Drawing
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbc c c
c
c c c
c
c c c
c
c c c
c
158N Apparatus
Blank (SCC)106278054
ED-18546 G201 Included in basic package
(Table C-1), or can be ordered
separately.
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2100C Apparatus
Blank (MCC)105679542
ED-18546 G201 Included in basic package
(Table C-1), or can be ordered
separately.
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M-M RS-232
ED-1E434
Group 311 cables601 087 075 2 5 ft. (Attribute: LNG05)
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601 087 083 2 10 ft. (Attribute: LNG50)
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601 087 091 2 20 ft. (Attribute: LNG25D)
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601 087 109 2 30 ft. (Attribute: LNG27)
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601 087 117 2 40 ft. (Attribute: LNG28)
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601 001 365 2 50 ft. (Attribute: LNG11)
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116A Isolating Data
Interface106005242 2 Required for DC systems.
Included in basic package
(Table C-1), or can be ordered
separately. c c c
c c c
c
c
c c c
c
c
c c c
c
c
c c c
c
c
c c c
c
c
c c c
c
c
c c c
c c c
c
c
c c c
c
c
c c c
c
c
c c c
c
c
c c c
c
c
c c c
c
c
c c c
c c c
c
c
c c c
c
c
c c c
c
c
c c c
c
c
c c c
c
c
c c c
c
c
c c c
c c c
c
c
c c c
c
c
c c c
c
c
c c c
c
c
c c c
c
c
c c c
c
c
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							Appendix C: Ordering Informationbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
Peripheral Equipmentbbbbbbbbbbbbbbb
All peripherals are optional to the order. However, the customer must provide at
least one terminal for system administration/maintenance.
Table C-3.  Identifiers for Peripheral Equipment
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Description PEC Comcode, Qty Notes
ED/H/J Drawing
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715 BCT 6950-ET6 ED3P00170 opt Amber
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6950-ET7 opt White
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G3-MA 1268-200 opt New switch
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1268-1AX opt Existing switch c c c c
c
c
c c c
c
c
c c
c c c c
c
c
c c c
c
c
c c
c c c c
c
c
c c c
c
c
c c
c c c c
c
c
c c c
c
c
c c
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Issue 1  January 1996  C-5 
						

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Appendix D: Troubleshooting
Procedures
D
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This appendix contains the following procedures:
Bringing up the DEFINITY LAN Gateway System
Solving Terminal Connection Problems
Solving TCP/IP Connection Problems
If these procedures do not solve the problem, contact the TSC.
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							Appendix D: Troubleshooting Proceduresbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
Bringing up the DEFINITY LAN
Gateway System
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Use the procedure below if you cant get a login prompt.
NOTE:
ASAI must be enabled on the DEFINITY Customer Options form for the
system to be fully operational.
1. First check terminal power, connections, settings, and modem speed if
you are connected via a modem. If the modem appears to be locked up,
type * @ ; this may fix the remote access problem.
2. If you still cannot reach the DEFINITY LAN Gateway system, call the
switch administrator. Is the switch working? Can the administrator call into
the system? A technician may have to be dispatched to the site.
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							Appendix D: Troubleshooting Proceduresbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
Solving Terminal Connection
Problems
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To Be Supplied
Issue 1  January 1996   
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							Appendix D: Troubleshooting Proceduresbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
Solving TCP/IP Connection Problemsbbbbbbbb
1. If a client cannot connect to the DEFINITY LAN Gateway, check the Client
Access Logs screen to see if any error messages appear related to that
client. (Access the Main Menu screen and select Maintenance, then
Security Logs, and then Client Access Logs.)
If a TCP_Connect message appears in the log from the Name or
IP address of that client, then the DEFINITY LAN Gateway and the
client are able to communicate. Check the messages that follow the
TCP_Connect message for that client.
1. If either 
InvalidClient or InvalidLink appears, then
check the Brouter Administration.
2. If either 
ClientTooSlow, InvalidDataSize, or
UnsupportedVersion appears, then the client is violating
the connection protocol.
If a TCP_Connect message does not appear in the log, then the
DEFINITY LAN Gateway and the client cannot communicate.
Check the following:
1. Is the DEFINITY LAN Gateway administered with the correct
name, IP address, and subnet mask?  (Access the Main
Menu, select TCP/IP Administration, and then select This
Host.)  The DEFINITY LAN Gateway must be rebooted after
any changes are made to this information.
2. If the client is on a different network (or subnet if a subnet
mask is in use), does the DEFINITY LAN Gateway have a
correct, working route to the network (or subnet) where the
client resides? This route could be either via the Default
Gateway or a route in the Network Routing Table. (Access
the Main Menu, select TCP/IP Administration, and then
Network Routing Information, and finally, select either
Default Gateway or Network Routing Table.)
2. If everything in the second bullet item above is properly administered and
the client still cannot communicate with the DEFINITY LAN Gateway, try
the following:
A. Ping a machine on the same network (or subnet) where the
DEFINITY LAN Gateway resides. Be sure that this machine is up
and running and is responding to ping from other machines. If the
DEFINITY LAN Gateway cannot successfully ping this machine (no
answer from machine_name), contact the TSC.  (Access the Main
Menu, select Maintenance, and then select Ping Host.)
B. If the DEFINITY LAN Gateway is on a different network (or subnet)
from the client, try the following:
1. Ping the gateway, which routes packets to the client. This
could be either the Default Gateway or a route found in the
Network Routing Table.  If the DEFINITY LAN Gateway
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							Appendix D: Troubleshooting Proceduresbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
cannot successfully ping the gateway, contact your network
administrator.
2. Ping another machine on the same network (or subnet)
where the client resides. Be sure that this machine is up and
running and is responding to pings from other machines on
the same network (or subnet) as the DEFINITY LAN
Gateway. If the DEFINITY LAN Gateway cannot
successfully ping this machine, contact your network
administrator.
3. Ping the client. If the DEFINITY LAN Gateway cannot
successfully ping the client, then the problem is within the
client machine. Check its TCP/IP administration.  If it is
administered correctly, contact your network administrator.
Issue 1  January 1996   
D-5 
						

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Appendix E: Sample Customer
Configurations
E
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This appendix contains three examples of how a customer might configure a
system using CallVisor ASAI over the DEFINITY LAN Gateway.  It requires
knowledge of TCP/IP networking.  Example 1, Secure LAN with Defaults, shows
a DEFINITY LAN Gateway system assembly already administered with default
values and a client/server requiring administration.  In example 2, Secure LAN
with No Defaults, subnetting may be used.  Both the DEFINITY LAN Gateway
system assembly and the client/server require administration in this example.
Example 3, Multiple Secure LANs, shows three different clients of the DEFINITY
LAN Gateway system assembly, each on a physically different network from the
system assembly. Subnetting may also be used in this example.
NOTE:
A secure LAN is one in which only machines that are known to the network
can connect to the network.
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							Appendix E: Sample Customer Configurationsbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
Example 1. Secure LAN with Defaultsbbbbbbbb
DEFINITY LAN
SystemClient/
Server
C2C1
Default host name =
Default IP address =
 192.168.25.10
Host name = client
IP address = 192.168.25.20 IP address = 192.170.10.100 IP address = 192.170.10.1 IP address = 192.170.10.2
Assembly
  definityGateway
This sample configuration shows the DEFINITY LAN Gateway system assembly
shipped from the factory with defaults already administered (default hostname =
definity and default IP address = 192.168.25.10.)  The client/server shown in the
figure is both a client of ASAI over the DEFINITY LAN Gateway and a server to
two other clients, C1 and C2.
The DEFINITY LAN Gateway system assembly requires no additional
administration.  The client/server requires the following administration:
1. Administer the client host name (
client ) and IP address (192.168.25.20 ).
2. Add the DEFINITY LAN Gateway system assembly host name (
definity)
and IP address (
192.168.25.10 ) to the address resolution mechanism.
3. Administer the client/server as a router on both networks (
192.168.25 and
192.70.10 ).
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							Appendix E: Sample Customer Configurationsbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
Example 2. Secure LAN, No Defaultsbbbbbbbb
DEFINITY LAN
SystemClient/
Server
C2C1
Host name =
  lgateserver
IP address = 135.20.1.1
Subnet mask = 255.255.255.0
Client name = lgateclient
IP address = 135.20.1.2 IP address = 192.170.10.1 IP address = 192.170.10.2
Subnet mask = 255.255.255.0
Assembly
IP address = 192.170.10.100
Subnet mask = 255.255.255.0
Gateway
This sample configuration requires that both the DEFINITY LAN Gateway system
assembly and the client/server be administered, as follows:
Administer the DEFINITY LAN Gateway system assembly:
1. From the Main Menu, choose TCP/IP Administration.  Then choose
This Host.
A. Change the host name to a name you have made up
(
lgateserver in this example).
B. Do the same for the host IP address (
135.20.1.1 in this
example), and if subnetting is used, the subnet mask
(
255.255.255.0 in this example).
2. From the TCP/IP Administration Main Menu, choose Local Host
Table.
A. Delete the default client entry.
B. Press 
Add to access the Add Hosts screen.  Add the entry
for the client (
lgateclient in this example) on the same
network (the same subnet if subnetting is used).
C. You will be on the Local Host Table screen when done.
Press 
CANCEL to return to the TCP/IP Administration screen
and then select 
EXIT on this menu to return to the Main
Menu.
3. Administer the brouter.  From the Main Menu, access the Brouter
Administration screen.
A. Delete the default entry.
B. Press 
ADD to access the Add Client Link screen.  Add the
entry for the client (
lgateclient in this example) on the
appropriate port and client link.
Issue 1  January 1996   
E-3