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ATT DEFINITY Communications System Generic 3 Basic Call Management System Instructions Manual
ATT DEFINITY Communications System Generic 3 Basic Call Management System Instructions Manual
Here you can view all the pages of manual ATT DEFINITY Communications System Generic 3 Basic Call Management System Instructions Manual. The ATT manuals for Communications System are available online for free. You can easily download all the documents as PDF.
Page 151
Use of BCMS Rep orts for ACD Plannin g 6-16Issue 4 September 1995 Table 6-3. 30 Seconds Average Service Time AVG SPEED ANS agents 11 15 22 30 45 60 90 120 180 1 161822263543576882 2 798698111132147169183200 3 161 173 193 212 240 260 286 301 319 4 252 270 296 320 353 376 404 420 438 5 349 371 403 431 468 493 522 539 558 6 450 476 513 544 585 611 641 659 677 7 554 583 624 659 702 729 760 778 797 8 660 692 737 774 819 847 880 898 917 9 767 803 851 890 937 966 999 1017 1037 10 875 914 965 1007 1055 1085...
Page 152
Engineering ACD Applications with Data Obtained from the BCMS Reports Issue 4 September 1995 6-17 200 23399 23533 23665 23746 23826 23868 23911 23932 23955 225 26392 26529 26662 26745 26826 26867 26910 26932 26955 250 29386 29525 29661 29744 29825 29867 29910 29932 29955 275 32380 32522 32659 32743 32825 32867 32910 32932 32955 300 35375 35519 35658 35742 35824 35867 35910 35932 35954 350 41367 41514 41655 41741 41824 41866 41910 41932 41954 400 47360 47510 47653 47740 47823 47866 47910 47932 47954...
Page 153
Use of BCMS Rep orts for ACD Plannin g 6-18Issue 4 September 1995 Table 6-4. 45 Seconds Average Service Time AVG SPEED ANS agents 11 15 22 30 45 60 90 120 180 1 101112141721293545 2 48525763748398109122 3 99 105 115 125 142 155 174 186 201 4 157 165 179 193 213 229 251 264 280 5 218 229 246 263 287 305 329 343 359 6 282 296 316 335 363 382 407 422 439 7 348 364 387 409 439 460 486 501 519 8 416 434 460 484 516 538 565 581 598 9 485 504 533 559 593 616 644 660 678 10 555 576 607 635 671 695 723 740...
Page 154
Engineering ACD Applications with Data Obtained from the BCMS Reports Issue 4 September 1995 6-19 200 15459 15569 15683 15757 15831 15870 15912 15933 15955 225 17449 17563 17680 17755 17830 17870 17912 17933 17955 250 19441 19558 19677 19754 19829 19870 19911 19933 19955 275 21434 21554 21675 21752 21829 21869 21911 21933 21955 300 23428 23550 23673 23751 23828 23869 23911 23933 23955 350 27417 27543 27670 27749 27827 27868 27911 27933 27955 400 31408 31538 31667 31748 31827 31868 31911 31933 31955...
Page 155
Use of BCMS Rep orts for ACD Plannin g 6-20Issue 4 September 1995 Table 6-5. 60 Seconds Average Service Time AVG SPEED ANS agents 11 15 22 30 45 60 90 120 180 177891113172229 2 353640435056667485 3 7275818797106120130143 4 113 118 126 135 149 160 177 188 202 5 158 164 175 186 202 216 234 246 261 6 204 212 225 238 257 272 292 305 321 7 253 262 277 292 313 329 351 364 380 8 302 313 330 346 370 387 410 424 440 9 352 365 383 401 427 445 469 483 500 10 403 417 438 457 484 503 528 542 559 12 508 524 548...
Page 156
Engineering ACD Applications with Data Obtained from the BCMS Reports Issue 4 September 1995 6-21 200 11509 11600 11700 11767 11836 11873 11913 11934 11955 225 12998 13094 13196 13264 13335 13373 13413 13434 13455 250 14489 14588 14693 14763 14834 14872 14913 14934 14955 275 15980 16082 16190 16261 16333 16372 16412 16433 16455 300 17473 17578 17688 17760 17832 17871 17912 17933 17955 350 20460 20570 20683 20757 20831 20871 20912 20933 20955 400 23450 23563 23680 23755 23830 23870 23912 23933 23955...
Page 157
Use of BCMS Rep orts for ACD Plannin g 6-22Issue 4 September 1995 Table 6-6. 90 Seconds Average Service Time AVG SPEED ANS agents 11 15 22 30 45 60 90 120 180 1555679111418 2 232426293237424954 3 475053586371778793 4 7578839096107115125132 5 104 109 115 124 131 144 153 164 171 6 135 141 148 159 168 181 191 204 211 7 167 174 182 194 205 220 230 243 251 8 199 208 217 231 242 258 269 282 290 9 233 242 252 268 280 297 308 322 330 10 267 277 288 305 318 336 347 362 370 12 336 348 361 380 394 414 426 441...
Page 158
Engineering ACD Applications with Data Obtained from the BCMS Reports Issue 4 September 1995 6-23 200 7653 7729 7784 7844 7878 7915 7935 7956 7967 225 8645 8725 8782 8843 8878 8915 8935 8956 8967 250 9638 9721 9779 9842 9877 9915 9935 9956 9966 275 10631 10717 10777 10841 10876 10914 10935 10956 10966 300 11626 11714 11775 11840 11876 11914 11934 11956 11966 350 13616 13708 13772 13838 13875 13914 13934 13955 13966 400 15608 15704 15769 15837 15874 15913 15934 15955 15966 450 17601 17700 17767 17836...
Page 159
Use of BCMS Rep orts for ACD Plannin g 6-24Issue 4 September 1995 Table 6-7. 120 Seconds Average Service Time AVG SPEED ANS agents 11 15 22 30 45 60 90 120 180 13444567911 2 171718202225283337 3 343637404349536065 4 545759636774808894 5 7679828893101108117123 6 99 102 106 113 119 129 136 146 153 7 122 126 131 139 146 157 165 175 182 8 146 151 156 165 173 185 193 205 212 9 170 176 182 192 201 213 223 234 241 10 195 202 209 220 229 242 252 264 271 12 246 254 262 275 285 300 310 323 331 14 298 307 316...
Page 160
Engineering ACD Applications with Data Obtained from the BCMS Reports Issue 4 September 1995 6-25 200 5694 5754 5800 5853 5883 5918 5937 5957 5967 225 6436 6499 6547 6601 6632 6667 6686 6706 6717 250 7178 7244 7294 7349 7381 7417 7436 7456 7467 275 7921 7990 8041 8098 8130 8166 8186 8206 8217 300 8665 8737 8789 8847 8880 8916 8936 8956 8967 350 10154 10230 10285 10345 10379 10416 10435 10456 10467 400 11645 11725 11782 11843 11878 11915 11935 11956 11967 450 13137 13220 13279 13342 13377 13415 13435...